Keith Washington’s Post

The shift to a more patient-centric and value-based healthcare system brings its challenges... but it also presents a transformative opportunity to build a more sustainable model that prioritizes #patientoutcomes while strengthening the connection between the industry and the communities we serve. 𝐈𝐭’𝐬 𝐚𝐛𝐨𝐮𝐭 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐢𝐧𝐠 𝐭𝐡𝐞 𝐞𝐧𝐭𝐢𝐫𝐞 𝐚𝐩𝐩𝐫𝐨𝐚𝐜𝐡 𝐭𝐨 𝐡𝐞𝐚𝐥𝐭𝐡𝐜𝐚𝐫𝐞 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐲. Value-based care isn’t just about payment structures like reimbursing providers based on outcomes rather than services... it’s about fundamentally rethinking how we deliver care. But for this approach to succeed, we need to address the following ⤵️ 🔨 𝐁𝐫𝐞𝐚𝐤𝐢𝐧𝐠 𝐃𝐨𝐰𝐧 𝐒𝐢𝐥𝐨𝐬: Collaboration between primary care and specialists is essential to delivering 360-degree care that truly benefits patients. 📊 𝐋𝐞𝐯𝐞𝐫𝐚𝐠𝐢𝐧𝐠 𝐃𝐚𝐭𝐚: Accessible and actionable data allows us to refine care delivery, reduce inefficiencies, and ensure every decision is informed. 🩺 𝐒𝐮𝐩𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐏𝐡𝐲𝐬𝐢𝐜𝐢𝐚𝐧𝐬: Transitioning to value-based care requires reducing administrative burdens and providing the tools and education physicians need to succeed. ✍ This shift requires more than policy changes... it demands a cultural transformation in how we view care delivery and engage with patients. #ValueBasedCare #PatientOutcomes #HealthcareInnovation #Physicians #PatientEngagement #PatientAdvocacy #PatientSupport

What Is Patient Experience? Introduction Patient Experience Defined Patient experience encompasses the range of interactions that patients have with the healthcare system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other healthcare facilities.Patient experience includes several aspects of healthcare delivery that patients value highly when they seek and receive care, such as getting timely appointments, easy access to information, and good communication with health care providers. Understanding patient experience is a key step in moving toward patient-centered care. By looking at various aspects of patient experience, one can assess the extent to which patients are receiving care that is respectful of and responsive to individual patient preferences, needs and values. Evaluating patient experience along with other components such as effectiveness and safety of care is essential to providing a complete picture of health care quality. Difference Between Patient Experience and Patient Satisfaction Satisfaction is about whether a patient’s expectations about a health encounter were met. Two people who receive the exact same care, but who have different expectations for how that care is supposed to be delivered, Patient experience on the other hand is finding out from patients whether something that should happen in a healthcare setting (such as clear communication with a provider) actually happened or how often it happened. Surveys Measuring Patient Experience While there are various ways to gather information on patient experience, some surveys do not ask patients how satisfied they were with their care; rather, they ask patients to report on the aspects of their experiences that are important to them and for which they are the best, and sometimes the only source of information. Because the surveys ask well-tested questions using a consistent methodology across a large sample of respondents, they generate standardized and validated measures of patient experience that providers, consumers, and others can rely on. Relating Patient Experience to Other Quality Measures A positive patient experience is an important goal in its own right. Moreover, substantial evidence points to a positive association between various aspects of patient experience, such as good communication between providers and patients, and several important healthcare processes and outcomes. These processes and outcomes include patient adherence to medical advice, better clinical outcomes, improved patient safety practices, and lower utilization of unnecessary healthcare services. This is part of the reason why combining patient experience measures with other measures of quality is critical to creating an overall picture of performance. #PatientSatisfaction #PatientExperience #PatientCentricMarketing #Read more here https://lnkd.in/eAPM2WUT

A recent Tebra survey revealed that 85% of independent providers believe that an increase in patient interaction would enhance health outcomes. Yet, many spend half as much time on EHR documentation as they are with patients, with 82% reporting charting and documentation as the #1 most time-consuming administrative task. Streamlining admin tasks and optimizing EHR systems is essential for improving care quality. At Tebra, we're dedicated to helping independent healthcare providers reclaim valuable time with patients and focus on what truly matters: patient health. Read more about our findings and solutions to maximize time with patients on The Intake: tebra.co/balancing-act-li #Tebra #PatientExperience #HealthTech #Healthcare #HealthcareMarketing #HealthcareInnovation #PracticeGrowth #DigitalTransformation #HealthcareTech #HealthcareEvolution #PatientCenteredCare #DigitalHealthcare #EHR

Physicians have experienced significant challenges on the job over the past few years. And up until recently, most legacy systems have created additional difficulties for care teams. They have demanded more data input from clinicians, exaggerated operational friction, and, in some cases, add more work to care teams’ plates. If #healthcare is going to retain and attract talent, it will have to innovate quickly and refine its outdated infrastructure. A recent article in Medical Economics illuminates key findings from a MedCentral survey of over 800 physicians. Unsurprisingly, one of the top concerns was administrative burden, a pervasive challenge directly tied to outdated workflows and subsequent burnout. How are you relieving your care teams of administrative burden? Tell us about it in the comments! 👇 https://hubs.la/Q02J5yZz0

77% of medical groups report they do not have a formal program or strategy for physician retention. With the right combination of compensation, culture and support, healthcare organizations can innovate their way through the challenges we are experiencing, leading to improvements in productivity and revenue recovery. #LocumTenens #Healthcare #StaffingShortage #PhysicianRetention

Guidehealth & PA Clinical Network Partners with to Help Independent Providers Succeed in VBC - HIT Consultant #Partnership: Guidehealth & PA Clinical Network Partner to Help Independent Providers Succeed in VBC Guidehealth and PA Clinical Network have joined forces to support independent healthcare providers in succeeding in Value-Based Care (VBC). #Background: Challenges Faced by Independent Providers in VBC Independent providers often struggle with the transition to VBC due to lack of resources and support. #Solution: How Guidehealth & PA Clinical Network Can Help Through their partnership, Guidehealth and PA Clinical Network offer tools, resources, and expertise to assist independent providers in navigating the complexities of VBC. #Benefits: Advantages of Partnering with Guidehealth & PA Clinical Network Independent providers can benefit from improved outcomes, increased revenue, and enhanced ai.mediformatica.com #health #clinical #guidehealth #network #healthcare #physician #physicians #aisolutions #caremanagement #healthcaretransformation #management #medical #digitalhealth #healthit #healthtech #healthcaretechnology @MediFormatica (https://buff.ly/4b8nMBY)

How do direct primary care (DPC) physicians help their patients navigate a greedy healthcare system while ensuring they get the care they need? Here’s a real life example of what we do at Zuli Direct Care: A patient needed an imaging test and has a high-deductible with HSA plan. We informed the patient about the price for this test through the local healthcare systems: Health System A: $1400 Health System B: $7100 Health System C: $4900 Then we looked on the Radiology Assist website and see that same imaging test is $438. That’s not a typo or missing a 0. It’s $438. The downside? The nearest Radiology Assist location is 1 hour away instead of down the road. Imagine if this patient had a doctor at Health System B. They wouldn’t think twice about having their imaging test scheduled at Health System B because our culture has normalized that you get your test scheduled with the same organization as your doctor. “Our scans are better.” or “We will get your test results quicker.” Have you heard those persuasions? Don’t believe them. This is the ugly greed of healthcare in America on full display. Take home lessons: Do not assume you must get your labs or imaging tests at your local health system. If your physician is an employee of a health system, he or she may be unwilling to help you find a lower cost option. Find a DPC doctor near you whose only interest is protecting your health AND your wallet. That’s what we do for our patients at Zuli Direct Care. Moreover, if you are an employer, this is what we will do for your employees and provide you with significant savings in your health plan. Contact us today at [email protected] if you want to learn more about how we can be your ally in health! 

We as physicians, surgeons and clinicians need to take more ownership. We need to be thoughtful and creative in architecting opportunities where we really own our decisions and the benefits (or drawbacks) of them. Aligning physician and institutional incentives has never been easy, but access to cost and margin data via Avant-garde Health has given us an edge. Having successfully built and pioneered the practices outlined in this article off of AGH’s data, I thought of 5 more important points to share that can help get this off the ground for other institutions. 1st- Achieving success with a plan like this is all about how you deliver the opportunity- to both the clinical team and your institution’s financial stewards. It’s just that, an opportunity for both the clinicians and health system to win by working together towards a shared benefit. 2nd- Manage and build reasonable expectations and goals and show what things will look like if this approach isn’t realized as well. This helps a lot. 3rd- Have a plan for reassessment and adjustment if those goals are being exceeded or not reached. 4th- Every surgeon/physician in the dept shares in the incentive equally. This way, the MDs who were already doing better with costs still see a benefit and can become champions leading the others down the path of enlightenment. 5th- Go big with the incentive but just not too big! The incentive needs to be enough to matter daily, but not so much it can lead people astray from doing their best work possible. Ultimately the patient outcome needs to outweigh the incentive. This is difficult for anyone but a physician leader to truly understand. I am passionate about getting value based care right (and have yet to find the place where that’s been done yet). I know technology and data is key to getting us there. This is just the beginning! https://lnkd.in/e9VRSQfv

A new report cited by Jacqueline LaPointe in the RevCycle Intelligent article: "Nearly 4 of 5 physicians employed by hospitals, corporations", suggests that nearly 4 out of 5 physicians (77.6%) in the U.S. are now employed by hospitals, health systems, or corporate entities - a significant increase from just 25.8% a decade ago. * Have you perceived a change in your physician's practice and the quality of care that you are receiving? * Do you believe your employer-provided healthcare services has been affected by the rising number of physicians employed by hospitals and corporations? *Has this trend influenced your decision-making when choosing healthcare organizations and providers for your personal and family healthcare needs? #PhysicianEmployment #HealthcareTrend https://lnkd.in/e-uG2KkT

📲 Technology alone can’t lead primary care physicians to success in value-based care. Case in point, starring Nancy Rivera: She’s been putting in serious miles along the bayous of Louisiana, tying up some loose ends with some of our new practices to enroll them in our care management program, scheduling help and clinical documentation assistance.    🩺 One particular practice wasn’t sure they wanted our assistance with scheduling Medicare Annual Wellness Visits. They were already essentially outsourcing AWVs through a contractor. Nancy showed them their data. Their completion rate was below 1%. For reference, Wellvana's AWV goal is 90%. That prompted a deeper discussion about the importance of being engaged with preventive care and making sure Medicare patient conditions are updated yearly with the goal to build personalized care plans. Understandably, these are difficult conversations about workflow and effectiveness. Because of the trust Nancy had built with the provider, they listened. And now their practice and patients are benefiting with more support in preventive care efforts. Without human-to-human relationships, we have a much tougher time inspiring the behavior change value-based care requires. We love to tell success stories about practices hitting their AWV goals or the success of our discharge management program or our nurses role in improving the lives of patients between appointments. But before the clinical wins, it takes a team to lay the groundwork for practices so they can succeed in this new world of value-based care. Thank you, Nancy, for leading us to Wellvana. #valuebasedcare