I vowed to bring you the freshest insights from #AvayaEngage and their newly announced or beefed-up partnerships with major manufacturers. During yesterday's #AvayaInfluencers meeting, RingCentral dropped the news of an extended collaboration for ACO and Hybrid collaboration, tossing in Ring Video for telephony access. LivePerson and Calabrio, Inc. are teaming up on analytics and automation to supercharge agent efficiency. Journey.ai offers an authentication platform slashing interaction times and kicking agent fatigue to the curb. Brett Shockley introduced "Safe AI," rocking a zero knowledge network to safeguard individuals and connect with various systems, like payment systems. Cognigy is all about AI-driven experiences, pushing forward with #GenAI and making major strides in text-to-speech and speech-to-text technology. Afiniti brings the heat with omni-channel routing logic, tapping into historical data to optimize current outcomes and seamlessly integrating with other platforms. Caroline O'Brien reminds us that prioritizing customer intent is key for delivering lightning-fast solutions and resolving issues like a boss. Avaya's snag of Edify for their workflow/orchestration engine showcases their collaborative vibe with manufacturers, ensuring customers have the freedom to choose without getting locked into a single vendor. #AI #interoperability
Thanks for joining us yesterday Kathy. I too, really enjoyed the panel and excited for our continued partnership with Avaya, Journey, Calabrio, LivePerson and Cognigy
Congratulations! Was a fantastic panel
CEO and Co-Founder of Journey | Board Member | Keynote Speaker | Founder of Spanlink & Calabrio | Former SVP/CTO Avaya & VP/GM Cisco | Former Guinness World Record Holder
7moThanks Kathy. It was great to see you and I really enjoyed the opportunity to join all of Avaya’s partners, and Journey’s partners on the panel. Thank you for the feedback on our perspective on “safe ai”. Data privacy with bots is perhaps even more important than with live agents.