UK’s New Anti-Fraud Rules Risk Misfiring as Banks Struggle to Comply
UK financial firms are scrambling to meet an October 7 deadline to comply with new regulations aimed at curbing online payment scams, but many are warning of potential chaos.
The Payment Systems Regulator (PSR) now requires banks, fintechs, and payment companies to refund fraud victims within five days, responding to a surge in authorized push payment (APP) scams. Losses from these scams hit £460 million last year, with events like Taylor Swift’s London concerts giving scammers new opportunities.
Despite the acknowledged need for tougher measures, the rollout has been plagued by challenges. Some industry leaders, like ClearBank CEO Charles McManus, criticized the process as “sclerotic and ambiguous,” citing a lack of clarity and preparation time.
A significant change under the new rules is the shared liability between sending and receiving institutions, with a maximum reimbursement of £415,000. Banks must now prove gross negligence by the customer to deny a claim, a move that has sparked concerns over potential moral hazard and increased fraud.
Digital challengers like ClearBank and Revolut argue that Big Tech should share responsibility, as many scams originate on social media platforms. Revolut’s UK CEO, Francesca Carlesi, stressed the need to reduce fraud’s overall impact, even as the company readies for the new regime.
Compounding the issue, Pay.UK, tasked with setting up the infrastructure for refunds, is racing to onboard 1,500 firms by the deadline. However, with only one demo and no test runs completed, doubts linger over the system’s readiness.
Despite industry concerns, the PSR remains committed to the timeline, insisting the measures have been thoroughly consulted on for over two years. Kate Fitzgerald, head of policy, said the regulator continues to work closely with the industry for a smooth implementation.
The stakes are high, with the new rules seen as vital for restoring consumer trust. But with the deadline looming, many insiders warn of significant disruptions, questioning if the industry is fully prepared.
“Fraudsters will be ready for October 7, but I don’t think the industry will,” said Sara Cass, chief compliance officer at IFX Payments.
Source: https://lnkd.in/exyHgDJ9
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Nigel Morris-Cotterill Steve Tunstall
That's because they don't care about victims of fraud. Just so long as they are alright Jack.