When your guests share the experience they had at your hotel, people listen. Find out what that means for your business in my new article in Hotel News Now. https://lnkd.in/gCqSneun
Hey Goldie. I’m having dinner with James Mulady and Rebecca Steele in Detroit this Sept. Drop by and join us for old time sake! Hope you are doing well !!
Super article Karen. And Warby Parker and Ace Hardware are absolutely fabulous brands with incredible in-store service
Great article Karen McSteen , agree 100%
Great article Karen, I always appreciate your insights!
"Amazing customer experiences are not random." -- AMEN!! Thank you for this article Karen.
Great article, Karen!
Always important to keep top of mind. The brand promise lives in the hands of frontline associates who interact with guest and customers. They become the brand.