Karen McSteen’s Post

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Principal at brandMatters providing consulting and brand advisory services.

When your guests share the experience they had at your hotel, people listen. Find out what that means for your business in my new article in Hotel News Now. https://lnkd.in/gCqSneun

Why Hotel Guests Are Your Most Important Marketing Channel

Why Hotel Guests Are Your Most Important Marketing Channel

costar.com

Always important to keep top of mind. The brand promise lives in the hands of frontline associates who interact with guest and customers. They become the brand.

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Hey Goldie. I’m having dinner with James Mulady and Rebecca Steele in Detroit this Sept. Drop by and join us for old time sake! Hope you are doing well !!

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Roger Conner

President and CEO at Conner Communications

6mo

Super article Karen. And Warby Parker and Ace Hardware are absolutely fabulous brands with incredible in-store service

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Maria Laura Alfonsin

Global Hospitality & Marketing leader specialized in Caribbean & Latin America “I challenge the status quo with deep expertise and an entrepreneurial mindset. I am a passionate advocate for my team. I get stuff done!”

6mo

Great article Karen McSteen , agree 100%

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Richard B. Green

Vice President, Hospitality Group at Vetted Solutions

6mo

Great article Karen, I always appreciate your insights!

"Amazing customer experiences are not random." -- AMEN!! Thank you for this article Karen.

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Mike Horne, Ph.D.

Coaching Executives,Developing Leaders, Improving Organizations

6mo

Great article, Karen!

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