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CX: Strategy, Analytics, Technology and Operations

CDP, CRM, DMP, MDW, CDM: There are a lot of acronyms in the customer experience tech space that refer to systems that have a part in storing, organizing and activating data. The number one question I hear from organizations trying to deliver data driven CX is some flavor of, "Well I have a <X system> for data", why are you recommending a CDP? How is it different or better than <Y systems> in place?" Answering this is not always straight forward, especially with thousands of vendors offering different flavors of solutions within each category. Sometimes these solutions overlap in functionality, sometimes they work together, and sometimes they have completely different roles to play in driving customer and employee experiences. There is not a canned answer for what is right for any given organization. What is "right" largely depends on the needs, goals and current state of the enterprise (ie. all departments and parties). Give this article a quick read to better understand what these systems do (and don't do) in relation to one another. It's a good first step to sorting through the confusion. And if you're still left scratching your head, reach out. We're here to help you align your data, tech and strategy to reach your goals. https://lnkd.in/gPHZfB7E

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