JSJD Media LLC’s Post

Let’s see some Northern Ireland organisations & service professionals recognised, shall we - who has taken the time or effort to WOW you? I cover this in my People 1st International WorldHost customer service training workshop and my trainees often remember disappointing service experiences much quicker and easier than excellent ones, when someone has gone the extra mile for them Over 20,000 individuals have achieved the WorldHost badge - I trust that they continue to commit to delivery of service excellence each and every day and each and every transaction And when you do benefit from good service, do you take the time to leave them a positive review on Google or a.n.other online platform? I’m a Google Local Guide Level 7, with over 36.5 million views on the contributions I have made to support local businesses - the most scundering fact mind is that my pic of Matalan on the boucher road that I added to Google maps has surpassed 6.5million views, with the pic of my valued long standing friends in Hillmount only reaching 3.3million views - should I just delete the pic of Matalan? Has it reached so many views simply because no one else has bothered to upload a photo of the front of Matalan?! #SupportLocal #RewardServiceExcellence #RecogniseCustomerServiceProfessionalism As for my #cshero - let me shout out Robin Mercer from Hillmount - his expertise on gardening and his friendliness and commitment to improvement and investments in customer service across his sites is simply second to none I could go on of course - I’ve personally trained over 1,000 #csheros after all - what about you? #NCSW2024 #CustomerServiceWeek 👇🏻 👇🏻

🗣️ "Thanks to Klark, I've seen a 40% increase in my team's productivity”, Jonathan Couverchel, VP customer care at Click&Boat. Click&Boat was one of Klark's early clients and it seems that Klark has changed the way they handle their customers for the better.⚡️ Discover how Jonathan increased customer service agents’ productivity in our use case! If you want to increase your team's productivity and revolutionise the relationship you have with your clients, ask for a demo now!🚀

Ashleigh Howarth, a Specialist Account Manager in our team, is a shining example of dedication and excellence in customer service. Her commitment to going above and beyond for our clients, particularly those in our high-value Partnership sector, is truly commendable. Ashleigh's proactive approach to customer service is evident in her development of an ongoing health score report for management. This innovative tool allows us to pinpoint areas that require our attention, ensuring that minor issues do not escalate into major problems that could lead to customer churn. Her holistic approach to customer service not only addresses immediate client needs but also anticipates potential challenges. This forward-thinking strategy aligns perfectly with our brand DNA of being 'Ready for anything'. In summary, Ashleigh's exceptional service, innovative thinking, and commitment to our clients make her a true Customer Service hero. Her actions reflect our brand values and help us maintain our reputation as a supportive, warm, and smart organization. #customer first #cshero #customerloyalty

Really important to take a moment to thank the teams delivering great customer service, not just during #NCSW2024 but consistently! IOCS has talked about agitating organisations to see the customer service team as an asset, filled with knowledge and understanding of customer pain points, rather than a function. This is key to look at how and where we can focus energy on improvements for our customers, using #Lean principles to create change!

Happy Fourth of July from Call Journey! As we celebrate Independence Day, we take a moment to reflect on the freedoms we cherish and the opportunities we have to pursue our dreams. We're grateful for our amazing Call Journey team and our incredible clients who make it possible for us to do what we love. Here's to a day filled with fireworks, laughter, and spending time with loved ones. #FourthofJuly #IndependenceDay #USA P.S. Want to make your customer experience sizzle this Independence Day? Check out our latest blog post on customer surveys and why they aren't enough to measure customer effort: https://lnkd.in/gnGPVhae

We just dropped our latest feature: Suggested Review Response—and it’s already making a huge impact. 🚀 Kaelin Kakuta, Customer Success Director at Everytable, was an early adopter, and since using the feature, she’s boosted her response rate from 38% to 60%! And that's just the beginning. She can now confidently delegate review responses to her team, knowing the brand tone stays consistent. Curious to learn more? Check out the full case study: https://hubs.ly/Q02P04-K0

As part of our 10-year anniversary, we’re shouting out some of our incredible customers who are using AskNicely to deliver world class experiences. Today it’s all about Caci New Zealand - the leading provider of medical aesthetics services in New Zealand. Using AskNicely to collect, respond to, and analyze feedback, the team at Caci has experienced: 🟣 Higher NPS scores 🟣 Increased referrals 🟣 Improved customer retention As Chief Experience Officer, Emily Stevenson so rightly points out "The only way you transform the business is by actually acting on the feedback." Learn more about Caci’s success #10for10 story here: https://hubs.li/Q02W9Sdx0

Time for some mid-week cheers! Really happy to announce that Ailoitte and Reveza (Manikanth Epari) has now joined hands to build a game-changing platform that combines reviews, responses, and rewards.  Reveza helps businesses to boost customer engagement like never before! Sunil Kumar 🤝 Manikanth Epari #colloboration #ailoitte #newbeginnings #techcommunity #technology #it #informationtechnology #news #excitingnews #reveza

Here’s a sneak peek into our inspiring Gupshup session with Purvi Roy , founder of AristaVault , diving deep into the art of Customer Empathy! 💬💡 From real stories to practical insights, Purvi shared how understanding and connecting with our customers makes all the difference. 🌟 #GupshupWithPurvi #CustomerEmpathy #Aristavault #BuildingConnections" Deepak Menaria

Increasing your review response rate from 38% to 60% is no easy task - unless you have the right tools! If you're curious to learn more, check out our case study below or send me a note.