Jerome Simulin’s Post

TECH goes QUIET @ LVMH! (and is everywhere to maximize customer experience) Natural Search is becoming the new Holly Grail to identify and amplify consumer complex expectations to drive them to stores for a personalized experience. Obviously some are already listening searches to boost omni retail experiences - are you ? #digitalvalue #ecommerce #insights #searchintelligence #AI

Brendan Straw, our Country Manager for Australia at ShopFully, has written an insightful byline for Retail World Magazine AU, exploring the pivotal trends set to reshape retail in 2024. ✒ As we delve into the future of retail, it’s clear that personalisation, AI integration, and sustainability will be at the forefront. Brendan highlights the necessity of understanding consumer preferences to deliver tailored experiences that enhance customer loyalty and conversion rates. 🤖 Role of AI in the retail world 🌏 Sustainability becoming more and more fundamental 🎯 New segmentation strategies 📱 Seamless user experience from online to physical stores Read the full article below for a deeper understanding of how these trends will drive the retail industry forward in 2024 👇 #Retail #Sustainability #AI #Omnichannel

🎁 Holiday Shopping Insights for 2024: Are Canadians Spending Smarter? As we wrap up 2024, key retail insights in British Columbia are revealing how consumers are adapting to economic challenges and changing preferences. 💸 Consumer Spending Slows: Inflation, high living costs, and economic uncertainty have impacted consumer behavior through 2023 and into 2024. Additionally, AI is shaping the shopping experience, with 44% of consumers expressing interest in incorporating AI technologies for more personalized retail journeys. 🔗 Omnichannel Growth: E-commerce remains strong, but physical stores continue to play a key role—especially for younger generations like Gen Z. With 64% of Gen Z preferring in-store shopping, retailers are enhancing these experiences with immersive technologies, blending the convenience of online shopping with the tangible benefits of brick-and-mortar stores. 🌱 Sustainability Matters: Sustainability is becoming a focal point for retailers as consumers demand more eco-conscious practices. A 2023 BCG Global study shows that 52% of shoppers are willing to pay a premium for sustainable products, with the pre-owned goods sector growing five times faster than the overall retail market. Gen Z is leading this shift, with 54% more likely to buy from brands promoting sustainability. 🔮 As we head into 2025, it's clear that the future of retail lies in a seamless blend of technology, customer experience, and sustainability. Ready to adapt? Let’s start a conversation—drop your ideas in the comments! 👇 #RetailTrends #Ecommerce #ConsumerBehavior #Sustainability #RetailInsights #Omnichannel #Technology

A big thank you to everyone who joined us for an inspiring few days at our Inner Circle event last week, to dive deep into the future of retail and digital transformation. From cutting-edge tech to creating next-gen customer experiences, we explored the future of retail and how brands can innovate to stay ahead. 🚀 Key takeaways: • GenAI as a game-changer: Driving personalization, efficiency, and smarter decisions • Gen Z’s new rules: Authenticity, sustainability, and community are non-negotiables • Omnichannel magic: Blending the physical and digital to create seamless experiences • Luxury lessons for everyone: Whether or not you're in luxury, principles like personalization and collaboration can take your brand to the next level A special shoutout to our speakers: 🎤 Miya Knights, Jason Goldberg, Abby Godee, Stephen Picard, Jean Pascal Mathieu And a huge thank you to all our guests and participants for bringing the energy and ideas that made this event one to remember! Let’s keep pushing boundaries and rethinking what’s possible in retail! 🚀 #RetailInnovation #AIinRetail #CustomerExperience #LuxuryRetail #DigitalTransformation #Omnichannel #PublicisSapient Reva Bhatia Kaity Schanks Sudip Mazumder Taylor Biles Cristiana Garcia Ganesh Rangarajan Kamalesh Loganathan Punita Tyagi Andreas Dimatos Aymen Toor

In today’s rapidly evolving customer experience landscape, luxury brands are seamlessly integrating digital tools with personalized in-store experiences to meet and exceed consumer expectations. For instance, brands like Loewe and Tommy Hilfiger are utilizing platforms such as WhatsApp for direct customer interactions, while others are leveraging AI-driven storytelling to enhance engagement. Additionally, the expansion of physical stores in emerging markets underscores the importance of human connection in CX. At Screver, we recognize the significance of this trend. Our AI-driven platform is designed to help companies collect and analyze real-time customer feedback, enabling them to craft experiences that resonate on a personal level. By understanding and acting upon what customers truly value, businesses can bridge the gap between technology and human connection, fostering deeper engagement and loyalty. How do you see the balance between technology and human connection evolving in your industry? Let’s discuss! #CustomerExperience #CXInnovation #Omnichannel #AI #Screver #HumanConnection

Exciting update from ShopFully! Brendan Straw, our Country Manager for Australia, shares key insights in Retail World Magazine AU on the top retail trends for 2024. Discover the impact of AI, sustainability, and personalised experiences on customer loyalty and conversion rates. Learn more about the future of retail here 👇 #RetailTrends2024 #AI #Sustainability #CustomerExperience

𝗥𝗲𝘁𝗮𝗶𝗹 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻: 𝗺𝘆 𝗳𝗮𝘃𝗼𝘂𝗿𝗶𝘁𝗲 𝘁𝗼𝗽𝗶𝗰 𝗼𝗳 𝗱𝗶𝘀𝗰𝘂𝘀𝘀𝗶𝗼𝗻🌟 Today is one of those days when I can’t wait for the afternoon to arrive, as I’ll be diving into one of my favorite topics: Retail Intelligence. I’m thrilled to be part of a panel discussion that will explore how technology is transforming the retail landscape, hosted at the TRISON offices next to Flame Analytics. We’ll be exploring key topics that are reshaping the future of retail and the in-store customer journey. The retail landscape is undergoing a profound transformation, driven by rapid advancements in technology and evolving consumer expectations. During the panel, we will cover: 🚀 How innovation is creating smarter, more immersive retail environments 🌐 The role of omnichannel and unified commerce in providing seamless customer experiences across digital and physical touchpoints 🤖 Ways in which retailers can leverage technology, from AI to analytics, to enhance customer interaction and optimise operations in-store 🔍 The growing importance of understanding and adapting to customer behaviors to capture their attention and foster loyalty in an increasingly competitive market I’m truly excited to share ideas and exchange perspectives with these amazing professionals: Alvaro Rol- IKEA María España Cuenca – Retail Emotions and Women in Retail (WiR) Javier Lebrato – MASORANGE Manuel Crespo Quirós – Miller & Marc Roi Iglesias Vidal- Flame Analytics The discussion promises to be both enlightening and actionable, addressing the current challenges retailers face as they navigate this new era of customer experience. 💡 Which is your favourite retail innovation you have experienced recently? Thanks Roi Iglesias Vidal and Lucía González Ramos for inviting me to join! #RetailInnovation #Omnichannel #UnifiedCommerce #CustomerExperience #TechInRetail #RetailTransformation #FutureOfRetail

Key Takeaways from the Big Leap Dubai Panel yesterday: 1. The marketing conundrum: Balancing personalization with privacy remains a key challenge as consumers demand both tailored experiences and data protection. 2. Despite industry differences, similarities across verticals emerge in the way customer behavior, data, and engagement strategies converge. 3. Empathy is essential: Brands that lead with empathy in their messaging build stronger, more loyal relationships with their customers. 4. Timing trumps channel: It’s not just about using the right channels; engaging with customers at the exact right moment makes all the difference in conversion. 5. Real business value comes from connecting fragmented data sources into a single customer view, enabling more precise engagement strategies. Exciting insights into the future of customer engagement and retention! #BigLeapDubai #CustomerEngagement #Personalization #AI #Omnichannel #MarketingAutomation #CleverTap

Part 10: Preparing for the Next Phase of Commerce As we look towards the next phase of commerce, it is essential for retailers to adapt and evolve in order to meet the changing landscape of ambient shopping. With the rise of technology and the shift in consumer behaviors, retailers must be prepared to meet the expectations of their customers in new and innovative ways. One key aspect of preparing for the evolving ambient shopping landscape is to embrace technology and digital platforms. Retailers should invest in creating a seamless omnichannel experience for customers, allowing them to shop both online and in-store with ease. Utilizing technologies such as augmented reality, virtual reality, and artificial intelligence can enhance the customer experience and drive sales. Another important strategy for retailers is to focus on personalization and customization. Customers today expect a personalized shopping experience, tailored to their preferences and needs. By collecting data on customer behavior and preferences, retailers can create targeted marketing campaigns and recommendations that cater to individual tastes. Furthermore, retailers should prioritize sustainability and ethical practices. As consumers become more environmentally conscious, they are looking for brands that align with their values. Embracing sustainable practices, such as reducing waste and using eco-friendly materials, can attract environmentally conscious shoppers and build brand loyalty. In conclusion, retailers can prepare for the evolving ambient shopping landscape by embracing technology, focusing on personalization, and prioritizing sustainability. By adapting their strategies to meet changing consumer behaviors and expectations, retailers can stay ahead of the curve and continue to thrive in the competitive retail market. 🌟 #AmbientShopping #RetailTechnology #Personalization #Sustainability #OmnichannelExperience

A big thank you to everyone who joined us for an inspiring few days at our Inner Circle event, to dive deep into the future of retail and digital transformation. From cutting-edge tech to creating next-gen customer experiences, we explored the future of retail and how brands can innovate to stay ahead. 🚀 Key takeaways: • AI as a game-changer: Driving personalization, efficiency, and smarter decisions • Gen Z’s new rules: Authenticity, sustainability, and community are non-negotiables • Omnichannel magic: Blending the physical and digital to create seamless experiences • Luxury lessons for everyone: Whether or not you're in luxury, principles like personalization and collaboration can take your brand to the next level A special shoutout to our speakers: 🎤 Miya Knights, Jason Goldberg, Abby Godee, Stephen Picard, Jean-Pascal Mathieu And a huge thank you to all our guests and participants for bringing the energy and ideas that made this event one to remember! Let’s keep pushing boundaries and rethinking what’s possible in retail! 🚀 #RetailInnovation #AIinRetail #CustomerExperience #LuxuryRetail #DigitalTransformation #Omnichannel #PublicisSapient