Josiah Smith, CCM’s Post

How do you explain improvements behind the scenes that will make an impact to the member experience to your members? Our new draft beer cooler is one of those items that we believe will make a big impact to our members experience and it's something they will never see. Scott and I try to provide some context with how this will enhance the member experience..... #visualize #create #lead #communicate #engagement

As someone who is passionate about coffee, leadership & culture, this Manchester United news has me wondering about a couple of things... Ruud, what was your offboarding like? Ruben, how are you being onboarded? This detail is never included in the newspaper write ups, and that's often the case when businesses are hiring/firing; it's just not seen as important. Types of process that I have witnessed: -List of priorities drawn up & handed out, equipment handed back, locked out of company emails early, Cadbury's Heros & card from newsagent - Offboarding done ✔ -Tour of office, shown tea making facilities, given computer login details - Onboarding done ✔ If this sounds eerily familiar then we need to talk. You need a proper process. DM me. You are missing an important opportunity to retain talent, smooth transition into/out of the business, and set people up for success. The link with coffee? Well, it's like switching from your tried and trusted blend to a new and exciting single origin. You just have to be sure you've understood the flavour profile, cleared out your grinder, decided on the new recipe, dialed in correctly and away you go. How do your experiences compare? #Leadership #teams #culture #coffee #Kalibu #onboarding #offboarding #RuudvsRuben #hr https://lnkd.in/eb4aNDr6

We have been supporting Club Managers with the creation, testing, launch and analysis of Surveys for many years. It was a really enjoyable day at Farleigh Golf Club yesterday as James Ibbetson and Will Hewitt shared experiences and best practice with those in attendance. A few takeaways: *Understand your objective and communicate this with your audience *Ask only the questions which are relevant for your business *Employee surveys are valuable in an industry with a retention challenge *Limit your survey size and verbatim responses to keep it manageable *The biggest mistake is not feeding back to your audience post survey

Should work be fun? Is there any place for fun in the working environment? How do you engender a sense of fun in the workplace? Are there times when you can be having too much fun? Can this lead to problems? This was just one of the topics at the fascinating Northampton Saints Business Club event at the cinch Stadium at Franklin's Gardens yesterday. It was a great combination of networking, amazing food (as always) and stimulating debate. Claire Thomas did a great job of hosting https://lnkd.in/e-hwvD8m the panel of Nathan Hines, Pamela Cookey and Ed Barney. Thanks again to James Wootton for organising and my guest Dan Edwards. It was great to catch up with Matthew Rolph too! I could have happily listened to them debate and recount stories for hours! Maybe next time over a pint after a game! I think you need to have fun in the workplace - at the right time and in the right amount. Of course, some jobs are deadly serious (literally), but you need a laugh or smile to take the pressure off - where and when appropriate. Employees will be more engaged, enthused and excited if they're having fun. What do you think? #culture #engagement #jobsatisfaction

M Business Club Member Albert shares some of the benefits of joining the Club: #MBusinessClub #BusinessNetworking #EntrepreneurLife #ProfessionalDevelopment #BusinessCommunity #CareerGrowth #LeadershipSkills #NetworkingEvent #BusinessOpportunity #SuccessMindset #BusinessConnections

Just like in sports, businesses thrive when individuals work together towards a common goal. By leveraging each other’s strengths and supporting one another, businesses can achieve extraordinary success. We spoke with Scottish International rugby players Duncan Hodge and Sandra Colamartino to draw valuable insights from their experiences on what makes a cohesive team. Discover how fostering a strong culture, valuing diverse skillsets, and addressing conflicts promptly can transform your business into a high-performing team through our latest blog: https://lnkd.in/em39cNPm #LeadershipDevelopment #Blog #Culture #RugbyInsights #TeamworkInSport

What makes a strong #team performance? Whether it's at work or in sport, being able to work WELL in a team is essential for success This weekend was the Leguevin Netball Tournament and watching the powerful. fast matches got me thinking about some key elements of team work..... * Everyone has an important role to play - it's not just the one "holding the ball" who is important, the team's success and performance is dependent on the whole eco-system and support * Knowing the game plan / strategy and rules is essential - any member of the team not knowing the "rules" weakens the whole team - time and effort needs to be investing to upskill or potential is wasted * Clear communication is essential. Clear, concise and understood. Communication is not just the spoken word but includes gestures, non-verbal communication and can be a completely different language so long as EVERYONE who needs to understand it does * Practising and working together over time ensures you perform better as a team, consciously investing in time together to learn and understand each other is an investment worth making * Celebrating successes, learning from mistakes and stretching yourself continously by going beyond what you think is possible. Staying in your comfort zone / playing against equal or inferior teams will not encourage you to grow into your potential * Enjoy! Doing something you enjoy and see as valuable will help you overcome obstacles and challenges more easily than "going through the motions because you HAVE to" What else would you add? (And thanks to all the players, referees, physio, supporters, caterers, committee members, helpers for making it an incredible sporting event this weekend) #business #team #performance #strongertogether #sportinspiration ‐------------------------------------------------------------------ 🚀 Empowering accomplished professionals and international organisation's conquer challenges, gain clarity and take bold action 🌍 Transform your organisation and empower your teams through 1:1, group coaching & training

M Business Club Member Dean shares one of the benefits of joining the Club: #MBusinessClub #BusinessNetworking #EntrepreneurLife #ProfessionalDevelopment #BusinessCommunity #LeadershipSkills #CareerGrowth #BusinessSuccess #NetworkingEvent #BusinessTips #ProfessionalNetworking

⚽️🔥 Last night, football fans witnessed a moment of pure magic at the 2024 Euros as Jude Bellingham delivered a sublime overhead equaliser in injury time for England! ⚽️🔥 His incredible display of strength and skill at that moment was a testament to the power of leveraging individual strengths for team success. 🏆 💬 This got us thinking about the strengths within our own teams, both in sports and the workplace. When everyone plays to their strengths, we can achieve extraordinary outcomes. Whether it's Bellingham's agility and precision or your colleague's strategic thinking and creativity, recognising and utilising these strengths can lead to winning results. ‘Whose strengths have been particularly valuable for the team recently?’ 🤔 💭 We'd love to hear your thoughts! Tag others you'd like to hear from and share your answers below to join the conversation. Don't forget to check out our Let's Talk Strengths range of products (conversation cards, conversation mats, notebooks) in the B&F shop for more insightful discussions: https://hubs.ly/Q02DRcxH0 Dive into the world of strengths and see how recognising them can transform your team dynamics! 🌟 #HumanStrengths #Learning #LetsTalkStrengths #HumanisingWork #Team #Strengths

In this week's edition of The Playbook, we take a look at how Gen Z behavior is running customers away, why bowling alleys are facing new challenges and more.