Ecommerce Problem-Solver | Adoption Advocate | Helped 500+ Businesses Succeed Online | CEO of Creatuity, Your Next Ecommerce Agency
The omnichannel mistake that's costing retailers millions: After working with countless omnichannel businesses, I've identified the most common (and costly) oversight. Want to avoid it? Grab my free 17-point checklist for a thriving omnichannel experience here (no email required!): https://lnkd.in/d9eD9-dv P.S. I love donning a high-vis safety vest and digging in hands-on in a client's omnichannel operations, like in this visit that Jenna Warren and I took to a client's warehouse. #OmnichannelMistakes #RetailStrategy #EcommerceTips
Go To Market Leader, Sales, Alliances, Success, Payments, and Operations
8moJoshua Warren This list is GOLD! Would love to see the post sales and returns experience make it to the next list. ◻ Offer a broad selection of Pickup and Drop off options for returns ◻ Offer instant exchange, store credit bonuses, and instant refunds for trusted customers ◻ Provide refurbishment and re-commerce services so consumers can feel confident that their returns, regardless of condition, will go back to a second shelf, not to the landfill