Is seat-based pricing becoming a thing of the past? With the rise of AI and LLMs, we're seeing a major shift towards consumption-based models, aligning value with actual usage. This change is shaking up the traditional SaaS business model and bringing exciting new trends: 1️⃣ Consumption-based Pricing: Companies are moving away from per-seat fees to align costs with usage. 2️⃣ Evolving UI/UX: Design is adapting to focus more on agent interactions with databases and APIs. 3️⃣ Advanced Billing Software: Robust systems are crucial for tracking utilization and revenue. 4️⃣ New Metrics: Fresh metrics are emerging to capture software dynamics and customer outcomes. 5️⃣ Changing Sales Roles: Sales teams are evolving to focus on customer needs and usage patterns. Read more in the comments!
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Don’t let AI be an afterthought; make it the heartbeat of your platform. Imagine a system where search, automation, & analytics converge seamlessly to unlock a new dimension of customer intimacy, streamlined workflows, and personalized support. This isn’t just about boosting efficiency — it’s about forging an unbreakable bond between your company and your customers, built on empathy and anticipation. Download our whitepaper to discover a radically human-centric approach to SaaS architecture that will transform the very fabric of your business: https://lnkd.in/dpe7Qu7D
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Whether you're tracking customer behavior or optimizing operations, visual analytics empowers teams to make smarter, faster decisions. We teamed up with Dtangle to turn complex technology into a sleek, marketable SaaS product! 💻 Read our latest case study -- https://shorturl.at/okxCH
SaaS product development: Visual Analytics tool for DTangle
https://www.beecoded.io
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https://lnkd.in/dkWKpqT5 1, Build a copilot to streamline call center operations 2, Build a copilot to improve customer experiences 3, Build a copilot to boost employee productivity
Build your own copilot with Microsoft Azure AI Studio | Microsoft Azure Blog
https://azure.microsoft.com/en-us/blog
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Software Technology Company Builder, Scaler. Seasoned Sales/ GTM Leader. Early Stage Start Up Investor.
Webinar alert 🔥 11th of July! Delivering Exceptional Customer Service with Automations Powered by DevRev’s Native Workflow Engine You surely want to register if your existing legacy support platform is suffering from - Non-intuitive UX to define automations across tickets. - Lack of logging and reporting that allow tracking automation activity and performance. - Limited set of triggers, actions and operators, leading to inability to serve even the most basic use cases, leave alone those unique to your business. - High lag time in executing workflows. Join this webinar to learn how you can effortlessly automate every touch point of your business process and deliver a truly exceptional customer experience with DevRev https://lnkd.in/e2CVpzmH
Delivering Exceptional Customer Service with Automations Powered by DevRev’s Native Workflow Engine · Zoom · Luma
lu.ma
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🚀 How Customer Feedback is Transforming API Design: Essential Tips for API Sellers and Developers 🚀 Hey Product & Tech Leaders, In the race to innovate with APIs, we often sideline a critical factor—customer feedback. 📣 Ignoring this can cost you big time. Here’s why you can’t afford to miss it: ✨ Companies actively using customer feedback see up to 40% higher API adoption rates. 🔄 It can cut sales cycles by 20-50%, boosting your revenue by 25-40%! Why should you care? 🌟 Pinpoint bugs and usability issues fast. 🔍 Highlight high-demand features from direct user inputs. 🙌 Enhance user experience via real-world interactions. Here’s the roadmap to leverage feedback effectively: 1. Collect comprehensive feedback via multiple channels
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Founder @Prakti Studio ✧ Designing for AI ✧ Full-service design agency for B2B tech companies
🔺 9 questions for defining new feature specs in a SaaS: Whether you're a founder, a PO, or a designer… Understanding the integration of a new feature into your business and user strategy is key to making a substantial impact. But how can you ensure this alignment? Simply address these questions: 👇 1. What business objective does this feature serve? 2. What outcomes are you aiming to achieve with this feature? 3. How does this feature integrate with existing or similar features? 4. Is this feature introducing new functionality, or is it an enhancement to an existing one? 5. What technical challenges could arise during development? 6. How will you measure the impact of this feature? 7. Are there plans to roll out this feature in stages? What does the timeline look like? 8. What risks are associated with this feature? 9. How will you gather and integrate user feedback? This is just the starting point but it can save you a ton of time later on in the process. Struggling to align your product features with business and user needs? Let’s talk. PS: Here is some work we did for a very promising transcribing tool integrating AI. — I help SaaS companies fix churn problems with strategic design and UX best practices.
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Our most common build request right now? Client Portals. Existing SaaS is too rigid as they need to be able to apply to as wide a market as possible. This means companies are often trying to fit their process, into a tool that doesn't reflect it, causing customer confusion and extra workload on employees. Square peg, round hole situation. Now that software development is so cheap, companies can have this Portal directly reflect their process, not the other way around. For bonus points we're also adding AI agents, to interact with customers for those first level, clarifying, and easy questions. Way better customer experience, and employees can focus on much more crucial, revenue generating tasks.
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Excited to introduce the new version of Userscom ✨ We went back to drawing board & redesigned it completely from ground up. Here are some of the coolest things in it ↓ 🤖 AI organizes your customer tickets into tabs. ✅ AI turns actionable tickets in todo list. 📚 Stack tickets separately for later follow up. ✨ Best UX for a customer support software. We've free plan available too. I would love to hear your thoughts on it if you give it a try. Please send me a message letting me know how it was! #customersupport #SaaS #AI
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📣 Only 3 days to go 📣 You probably think you have the right workflows and automations in place, but 91% of businesses face challenges with legacy systems despite their innovations. Unsurprisingly, trying to automate customer service with legacy tools is a common struggle. Typical issues include - 😒 Non-intuitive UX 😓 Lack of effective logging and reporting 🙄 Limited set of triggers, actions and operators 😤 High workflow execution lag time DevRev’s Agent OS effectively addresses these pain points with its Native Workflow Engine. To find out how, attend our webinar, "Delivering Exceptional Customer Service with Automation Powered by DevRev's Native Workflow Engine," on July 11, 2024. Join us live as our product experts Aditi Mishra and Shashank Sharan demonstrate how you can effortlessly automate every aspect of your business and provide exceptional customer service. Register now: https://dvrv.ai/3L66El7 Event details: Date: July 11, 2024 Time: 12:00 PM IST #DevRev #Webinar #DevRevSupport #CustomerSupport #AgentOS #Product #CustomerService
Delivering Exceptional Customer Service with Automations Powered by DevRev’s Native Workflow Engine · Zoom · Luma
lu.ma
Investor | Advisor | Ex-founder
4mohttps://open.substack.com/pub/workingitwithai/p/deep-thoughts-1-consumption-based?r=1qba2m&utm_campaign=post&utm_medium=web&showWelcomeOnShare=true