Joan Rosario Maria’s Post

🎉 Excited to share that I’ve just completed a Sales Management Certification course! 📈✨ This journey has been incredibly rewarding, and I’m grateful for the opportunity to deepen my knowledge and enhance my skills in sales leadership. A huge thank you HubSpot Academy for the valuable insights and guidance. Ready to apply these new strategies and insights to drive success and lead my team to new heights! 🚀💼 #SalesManagement #Certification #ProfessionalDevelopment #Leadership #Sales #ContinuousLearning

We just had our last Customer Advisory Board (CAB) meeting of the year. It consisted of: ✅ Review and follow-up of how we’re actioning CAB insights in our product roadmap ✅ Discussion of what we’re hearing from customers, and what we’re prioritizing from a customer success perspective in 2025 ✅ Insights and learnings from CAB members on key initiatives ✅ Open discussion, applause and cheers for what’s to come in 2025 Other than that, sorry, Top Secret. 🤫 What we can share is what our CMO Karen Budell shared about the value of a customer advisory boards in a recent article. Link to article in comments ⬇️ #customersuccess #customers #leaderships #insights #grateful

👀 Have you ever wondered why some Salesforce implementations fail while others thrive? Creating a robust Salesforce environment is not just about technology—it's about people and process too. Poor adoption, lack of training, and unclear objectives can quickly derail your efforts. It's crucial to have everyone on board, from leadership to end-users, with clear goals and continuous support. What's your strategy for ensuring seamless Salesforce adoption in your organization? Share your insights or questions below! 💬👇 #Salesforce #BusinessStrategy #Leadership

How Kubicle is Empowering Data-Driven Decisions at Jotun 🥇 We recently got to sit down with Pernille Bønnelykke Christensen, Group Business Intelligence Success Manager at Jotun. She shares how Jotun’s partnership with Kubicle has elevated data literacy across the organization. From Power BI training to RPA insights, discover how data-driven skills are helping Jotun’s teams make smarter decisions and boost operational efficiency. Check out the full interview to see how Jotun is building a culture of empowered decision-makers! #DataDriven #Jotun #Kubicle #DataLiteracy #Innovation #Leadership

Had an engaging mentoring session today discussing Product Leadership with a mentee aspiring to become a Senior Product Manager. We explored the significance of Product Leadership in driving innovation, enhancing customer satisfaction, and unlocking customer value and company revenue. A strong product leader guides the team to achieve outcomes, supports their professional growth, and steers them to create impactful products. Do you resonate with this perspective on Product Leadership? What additional insights would you contribute? #productleadership #customervalue

Very interesting Course (Customer Success Fundamentals) provided by Impact Academy Customer Success. Thank you Benedita Areias de Menezes and Jonathan Mayette for your inspiration, guidance and leadership! And for you motivation to take this course! #customersuccess

My top two learning from Major Transformation Projects 🌟 🌟 1. Executive Leadership 2. Governance - Projects with hands-on executive sponsorship and a clear governance framework help keep stakeholders engaged and strategic at every stage - Commitment from the top inspires broader organizational support and alignment, It creates a smoother path for the change - Driving momentum and bringing wider visibility #Transformation #Leadership #Governance #RevenueCloud #CPQ #CRM #Salesforce

Elevate your Salesforce game with Luís Ramirez! A Salesforce expert with 15+ years of experience, 4 certifications, technical mastery in various areas, a proven track record, and a focus on leadership and mentorship. Luís is ready to redefine success for your organization! 47 hour!!💼🚀 #Salesforce #Innovation #Leadership #Salesforce #EnterpriseArchitecture #CloudComputing #Innovation Ready to transform your Salesforce experience? DM me to connect with Luís!

I’m honored to be nominated for the 2025 𝑪𝒓𝒆𝒂𝒕𝒊𝒗𝒆 𝑪𝑺 𝑳𝒆𝒂𝒅𝒆𝒓𝒔 𝑨𝒘𝒂𝒓𝒅 by EverAfter!🎉 This award highlights how innovation and creativity is transforming #CustomerSuccess, and I couldn’t be prouder to be part of this amazing group of leaders. As CS leaders, we strive to be prescriptive in helping our customers scale📈, but there’s incredible power in meeting customers where they are, assessing where they want to be and guiding them toward success. My nomination celebrates exactly that: How my team and I embraced a customer-centric philosophy to create a “High-Touch, White-Glove Program” focusing on collaboration, co-innovation, thought leadership and relentless focus on value to drive extraordinary results in product adoption and ARR growth. I’d love your support—here’s the link to vote: https://lnkd.in/grQ-uBcn. It’s super quick: just click "Vote Now" and select my name. Also, explore exciting stories from other nominees. Let’s celebrate the transformative power of Customer Success! 💪 #2025CreativeCSLeadersAward #CreativeCSLeadersAward #CustomerPrograms #CreativeCSLeaders #CustomerSuccess #womenincustomersuccess

🚀 Happy to share that I have achieved my Gainsight Customer Success Leader Level 3 certification, accredited by #Gainsight This certification represents a deeper understanding of leadership strategies, empowering me to not only drive customer outcomes but also work hand-in-hand to achieve exceptional success: 📣 Align segmentation with the sales team, segmentation helps in efficiently engaging with the customer base. 📣 Create Journey Maps to outline customer engagements, touchpoints, monitor customer progress and identify pain points. 📣 How to foster cross-functional collaboration with other executives/board members. 📣 Delve deep into the Gross Retention Revenue (GRR) and NRR for customer health and company valuation. 📣 Focus on strategic planning and enabling team success to drive customer success. 📣 Realize the importance of CSM hiring and onboarding strategies. With this Level 3 completed, I am looking forward to leveraging this certification to deliver even greater value to customers and drive their success. 1 more certification to Go! #CustomerSuccess #CertifiedProfessional #GainsightCertification #Atlassian