CX + AI is more than just UX and research, it is a new experience universe. A year ago, I shared my initial vision of how AI agents could transform CX in pharma by enabling machines to work together in practical ways. Today, we’re starting to see this idea take shape. While we’re not there yet, I expect early examples of machine collaboration in pharma by the end of 2025—not perfect, but impactful. How do you see this evolving? What challenges should we prepare for? #PharmaInnovation #CustomerExperience #FutureOfWork #AIinPharma #DigitalTransformation #HealthcareInnovation #AIandCX #AIAgents #AIApplications #PharmaLeaders #HealthTech #MedicalAI #EmergingTechnologies #LifeSciences https://lnkd.in/eirp6Gx9
Episode 1: AI Unlocked: Revolutionizing Healthcare Communication & Care
https://www.youtube.com/
The integration of AI in pharmaceutical CX represents a significant shift towards more efficient healthcare delivery systems. #AIinPharma
Craft Marketing @ Scale. Startups -> Fortune 10. Thinker. Builder. Doer.
1wStigma around AI and what it means to each and every one of us is key Jorge Herrera, CCXP. Helping normalize the fear, uncertainty, excitement into acceptance of support will be the biggest challenge on top of the ones highlighted. I think we will see the words AI start to fade back into the background... because that is the how the sausage is made so to speak, and we will instead focus on beneficial, additive enhancements to the customer experience (end-user, internal and external)... with transparency on how the company is and is not monitoring usage, and what it means in terms job performance, comp and/or job augmentation or replacement. Once the system is in place, the ongoing collective intelligence needed to keep it updated, refreshed and relevant will be the next hurdle to jump through. Exciting times, congrats, can't wait to see what your Team is able to accomplish with another year in the books.