Jonathan A. Eubanks’ Post

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President @ Buckeye Telecom Inc | Corporate Communications

Telecom vendor selection isn't the same as other procurement. So if your vendor selection process tries to: - Only factor in price, - Rely on outdated information, - Overlook location-specific coverage... ...expect it to create sub-optimal connectivity at best, business disruption at worst. This one-size-fits-all approach might work in centralized procurement but in telecom - it falls short. Which is why I'm equal parts surprised & not surprised it's so common. Surprised because it's clearly the wrong approach. But also not surprised because it's easy to see how we got here... Telecom used to be very centralized. And, at that time, this made perfect sense. The carriers were limited. The options were standardized. Most services didn't leave the bounds of the office. These stakeholders needed to be able to control costs. The process supported that. It was only when remote work did end-users start having sway over connectivity decisions. In response, telecom procurement corrected course. But it over-corrected. And now the correction needs correcting. I'm not saying throw out procurement best practices. But I am saying that it should enable productivity as quickly & efficiently as possible. Eliminate the guesswork. Keep the oversight.

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