Jo'Anne Langham’s Post

View profile for Jo'Anne Langham, graphic

Executive using collaboration and evidence for making change

What is the role of system design (or administrative design) in compliance behaviour? There is a clear relationship between citizen understanding of the system, how well the system is designed and whether they comply. Read a quick summary of my research here. #compliance #citizens #systems design #effectiveness #behaviouralinterventions #behaviouralinsights Ed Morrison Beatrice McAlister Mani Vannan Jennie McGhie Chrystia Chudczak Margy Vilé Gerardine Burke Elizabeth Bott Simon Gojkovic

Good Intentions Aren’t Good Enough: Unpacking the Role of Administrative Effectiveness in…

Good Intentions Aren’t Good Enough: Unpacking the Role of Administrative Effectiveness in…

link.medium.com

Jo'Anne Langham

Executive using collaboration and evidence for making change

6mo

For those of you who are interested here is the Awareness vs Correctness matrix the shows the 4 quadrants that citizens fall into when trying to use public service systems

  • No alternative text description for this image

To view or add a comment, sign in

Explore topics