Jennifer Mohnk’s Post

Attention Cannabis Industry: SPRINGBIG should be spelled BIGCROOKS! Do Not Use their poor software and SMS services. We were deceptively sold into an agreement with them in 2023(Jeremy Hollar might remember selling us on a dedicated line) of which the sales team lied about their services in order to get us to close. Then once I inked the deal it all came out that we couldn't have a dedicated number and that was a fallacy. You'd think the sales guy was new- but he wasn't. He used deception to hit his sales quota and expected us to just roll over.. On-top of that the icing on the cake was after 2 months they tried to up their prices and lower their services and I told them we are done. They tried to bill me 11k and I told them they violated the agreement and peace out. Just heard from collections over 1 year later that they want $50k! Hey Springbig we are ready to litigate and have ALL the emails. Just because your stock is down 99% and you laid off the majority of your staff doesn’t mean you can strongarm others. I have the receipts and WILL NOT BACK DOWN. Sadly I know your all bark and no bite. Leaving this here to alert the Canncommunity to BEWARE And here’s a plug for Blackleaf , they are great for SMS and don’t come with lying sales people and poor performance Here’s my last email to you guys. Position hasn’t changed. Think some of your old employees may agree with me ;)

Cannabis SaaS Sales Tip: You can stop trying to sound like some tech wizard or impress by using buzzwords & jargon. Most dispensary operators don’t care about your proprietary algorithm. What they do care about is whether your POS can handle the chaos of 4/20 without catching fire. They care about not having to scramble for yet another payment processor because the last one got shut down.... again. Be the partner who fixes headaches, not the one who causes them. Be the reason their phone stops ringing with emergency calls, not the reason it starts. At the end of the day, what all operators really want to know is - Will it work when I need it most? #sales #cannabissales #SaaSsales #salestip

Understanding a cannabis retailers cash flow cycle will give you an idea of the velocity you can expect if they stock your products. A retailer on a 14-21 day cycle = volume and velocity. They have real customers and the ability to drive volume. 4-6 week cycle = slower movement, likely less regular customers. Products take longer to churn. 6-12 weeks = I wouldn’t even bother. Products aren’t moving. If you also have a sense of their inventory budget and order frequency, you can make an educated guess on the size of the business. Which is really the only thing you should care about. Because that’s how you win.

I can confidently say one thing after 2 years of retail cannabis: One of the biggest challenges in retail is communicating information clearly to customers. I'll provide Pressure Pack's links in the comments. You click "View our Products", and you get sent to WeedMaps. Here's my issue: Customers don't know how to navigate these sites and can't trust them. You don't have to travel 7 miles to the store it has listed. Go to the store 2 miles away that has it. This brand trusts Weedmaps to guide their customers to find their products. My personal opinion: Weedmaps is failing Pressure Pack. Lots of customers express anger to me when they talk about their experiences shopping online for cannabis. I understand why customers feel that way. We are making it harder for cannabis customers to find information, not easier. We need to fix that.

In the competitive cannabis market, standing out is key. Discover how mastering the art of upselling and cross-selling can not only boost your revenue but significantly enhance your customers' experience. In our latest blog, we deep-dive into effective strategies that can transform a casual visitor into a loyal customer. 🛒 Learn the difference between upselling higher potency strains or top-shelf accessories and cross-selling complimentary products like rolling papers or edibles with drinks. Plus, get practical tips on implementing these techniques without being pushy, ensuring your customers feel valued and understood. Start maximizing every sale today: web.kayapush.com/3RIBLXQ #CannabisCommunity #CannabisCulture #CannabisBusiness

Why Budtenders are Your Secret Weapon Cannabis sales reps, listen up! Want to see your products fly off the shelves? Focus on the frontline the budtenders. I've been there. At CannabisCVLT, I generated 100% of initial sales, and a HUGE part of that success was due to the relationships I built with budtenders. Pizza parties, samples, constant communication – it all mattered. Why are budtenders so crucial? They're the experts: Customers rely on their knowledge and recommendations. They're passionate: They genuinely love cannabis and want to share that passion. They build connections: They form relationships with customers, creating loyal fans. Here's how to empower your budtender network: Education is Key: Provide in-depth product knowledge, including effects, benefits, and usage tips. Samples Sell: Get your products into their hands. Let them experience the quality firsthand. Build Relationships: Host events, offer incentives, and show appreciation for their hard work. Communication is Crucial: Provide regular updates, gather feedback, and be responsive to their needs. When budtenders believe in your product, they become your most powerful advocates. Invest in them, and watch your sales soar. #cannabissales #budtenderappreciation #productknowledge #salesstrategy #cannabiscommunity #cannabisindustry #cannabisbussiness #salesrep #salesaccounts

Cannabis retailers should start using electronic price tags like Best Buy. Expecting your budtenders, key holders, and assistant managers to constantly print tags to keep up with the heavy flow of new products and constant price changes on staple products isn’t realistic. Especially what CannaCabana is doing they have weekly price changes and expect employees to completely redo every price tag every week. It’s a terrible way to approach things and it creates a problematic disconnect between head office, managment, and budtenders. It’s crazy how Canadian cannabis retailers will continue to make poor decisions then blame it on budtenders and assistant managers. It’s a tad delusional.

Why do product bundles or multipacks feel so good? Cannabis retailers set prices that are divisible by purchase quantities, making it easy for the customer to divide the cost and feel good. That's called divisible pricing. And divisibility creates a price-per-unit mindset for the customer. If customers see a 3-pack of pre-rolls for $15, they calculate $5 per pre-roll. This easy math shifts their attention from the bundle to the units. Why does it work? Divisibility creates a per-unit price, Shifting focus from the bundle to individual units. It helps customers envision use-case scenarios – share with friends, one for bath time, one for Friday night in. Want hot pricing tips? Grab our latest pricing downloadable.

Two signs that your cannabis retail store has a clerking environment: The team is asking: 1. Door-closing questions: Let me give you an example Budtender: “Are you looking for anything specific today?” Customer: “Uh… weed?” This question doesn’t help narrow recommendations. OR You’re seeing…. 2. Low average basket sizes: basket sizes dip week-over-week and your team struggles to add more than one item to a transaction. = You have a clerking problem. How do you combat clerking in your dispensary?

Cannabis brands - Do you prioritize connecting and building relationships with Budtenders? Budtenders are one of the most effective sales tool in cannabis retail. This has been the case since well before legalization 🇨🇦. I often see customers coming into dispensaries having a rough idea of what they're looking for, and then asking the Budtender what they recommend based on this information. Empower budtenders that sell your products with the knowledge they need to educate and inform customers. I always recommend spending time talking to Budtenders and meeting face to face when possible. Nothing beats connecting face to face. Budtenders also have a wealth of valuable feedback. Listen to them, they’re experts when it comes to what customers are looking for. #budtenders #cannabisindustry #brandbuilding #brandstrategy