Jeff Kushmerek’s Post

You’d be shocked at how many people nail the discovery call and then fumble the follow-up. (I know because I was one of them.) Luckily it isn’t just me; 48% of SDRs fail to make quick follow-up attempts. I liked Salman Mohiuddin's three essential parts of a perfect follow-up email: ▶️ Buyer Challenges: Highlight customer pain points that need resolving. ▶️ Business Impact or Cost of Inaction: The day-to-day losses of the current approach. ▶️ Clear Next Steps to Solve: Particularly ones that reduce the cost of change by keeping it streamlined. This is why we built it into our process. And now we are using AI to do it for us.

Are you wrestling with drawn-out 'Know Your Customer' (KYC) processes? I recently looked into the transformative potential of AI and workflow automation and there is a lot of to be gained by streamlining this part of the funnel...... Rather than imagining a world where customer verification and compliance checks are automated, why not make it your reality? Implementing AI could dramatically reduce errors and costs, all while saving valuable time. At S2S we design tailored applications to address your specific challenges. We can build a solution that saves you time and money, whislt also maintining funnel conversion rates. Git me up in DM's if it sounds intersting to you.

🎥 Live from the New York Customer Success Conference with GTM Advisor, Rebecca Holland! Listen to what Rebecca says about the problems AI is solving for CS. Make sure to follow Matik to hear more insights straight from the conference! #customersuccess #csm #revenueoperations #revops #NYCCSWeek

As someone who is navigating the expanding frontier of AI in customer service, I often get very frustrated when I see industry peers make statements to the community that seem farfetched. Example 1: Automate 75% of customer interactions published in a recent paper by a leading research firm. Example 2: 79% of tickets are fully automated in a customer case study. When you look into the math and try to piece together the reported percentages it doesn't add up. Jason M. Lemkin nails it in his recent post on X. Vendors are putting themselves in a tough spot because you can't take back the promise of automation when you start a partnership. The genie isn't going back in the bottle and it will be challenging to hit automation rates that high.

Yellow.ai’s #OrchestratorLLM needs “zero training”. What does this mean? Dive into this exciting tech talk between Matthew & Raghu to find out: https://lnkd.in/g9BCm2Q8 Key insights from the interview: How does Orchestrator LLM operate without prior training?  ↪ The Generative AI model leverages Llama 2.0 to understand and process customer intents right off the bat, ensuring every interaction is contextually aware and highly personalized. What makes Orchestrator LLM stand out in handling customer interactions?  ↪ The architecture enables it to decide in real-time the best course of action, be it accessing a knowledge base or escalating to a human agent. How does Orchestrator LLM ensure accuracy in its responses?  ↪ The 'system prompt' mechanism that guides the AI to provide precise and relevant responses, enhancing customer satisfaction and engagement.   All this and more! Discover how Yellow.ai’s Orchestrator LLM is setting new standards in automated #customerservice! In Conversation: Matthew Vartabedian, Senior Editor, No Jitter Raghu Ravinutala, CEO & Co-founder, Yellow.ai #generativeAI #customersupport #LLM

Customer service teams often face tough choices: ➔ Respond faster, or deliver personalized support? ➔ Balance quality, or handle more cases? ➔ Scale operations, or keep costs in check? Generative AI is already solving these dilemmas. Do you want to know how? Join our upcoming webinar ↓ 📢 Fixing customer service challenges: GenAI implementations case studies 📅 3 December ⏰ 14:00 ➞ See how our clients address their challenges with GenAI. ➞ Learn how automation improves response times and engagement. ➞ Bring your questions for Grzegorz Motriuk during the live Q&A. 👉 Sign up now: https://lnkd.in/dXa2N68K

Between your CRMs, sales systems and others apps, you can begin building AI Automation systems by adding in a Zapier, Pabbly, or Albato along with custom written scripts and software. Connecting data to through this means with AI, you can begin to analyze what's really going on with your business and begin to fill in gaps and increase revenue. Let me know if you would like to see examples.

Organizations across industries are looking to simplify the discussion of how AI can be adopted and implemented for true operational efficiency gains and with what we’re calling the new perfect combo. We’re talking about people plus GenAI. Our CTO Peter Cousins recently explained in a webinar how GenAI is being applied to automation in customer service. Using GenAI, an automated email system would understand the customer’s tone and sentiment, then reply with a custom response that takes into account the customer’s likely mood and desire for a certain, acceptable response tone. This changes the customer service response activity in ways we never imagined before. Learn how GenAI is starting to look like, a ‘robot friend you’re at work with’ by reading this blog post: https://bit.ly/3Iv1oXd

Introducing the GovDash Contract Inventory. A single source of truth for all your critical delivery and past performance data including: contract/PWS documents, task areas, labor categories, CPARS, deliverables, status reports, resumes, customer quotes, and more. The best part? GovDash leverages your past performance in everything we do, from opportunity identification to proposal content generation. 🇺🇸 GovDash is the first end-to-end business development solution built for GovCon. Our secure AI system automates tedious tasks —letting you focus on what impacts PWIN. Powered by sophisticated AI, driven by industry best practice. Visit govdash.com to schedule a demo and secure your spot in our next cohort.

Are you manually researching your leads? On day 2 of Bardeen's Sales Launch Week, we're focused on enrichment and qualification. With AI Agents, you can now delegate research tasks to automation. If the answer can be found on a webpage, you can instruct an AI to find it for you. Things like: 🎯 What's the pricing model? 🫂 Is the company expanding its headcount? 🔐 Does the company have a SOC 2? 🚀 What's the mission statement? We've compiled a list of over 80+ automations that speed up research and qualification tasks, so you can focus on more important work. https://lnkd.in/e4uJE8qr