Jeewant Singh Gupta’s Post

Swiggy While placing an order and proceeding through the payment gateway, I realized I had entered the wrong delivery address. Upon canceling the payment, I noticed the following: 1. The system runs the loop below for about a minute. 2. A message is displayed stating that the order can still be processed and paid for. Considerations and Resolutions as a PM: 1. Ensure it's not always treated as a payment issue. 2. Account for all edge cases and redirect the user to relevant windows effectively. 3. Improve messaging when a customer cancels an order, understanding the exact reason of cancelation and sending a personalized message due course which keeps the customer on the app and doesn't switch over to the other platform. Metrics to Track: 1. Drop rate after the "Place Order" CTA. #Swiggy #Productmanagement #Productbreakdown #Edgecases #Productteardown

I have made an order today from Swiggy worth 770 Rs. Order id is 186248131663207 I made full payment and placed the order at 20:57. The app showed that it would deliver by 21:50. And then the order was processed by the retailer. Sadly no one was assigned to pickup the order. At 22:10 the order was still waiting for pickup. I contacted swiggy help, and there the representative said that the order will not be delivered as there was no delivery partner available. He then without my permission cancelled the order and processed the refund at 22:20. From the time of 20:57 a consumer waited till 22:20, but still the order was not delivered. The time was wasted, and I don't know about swiggy but my time was valuable. Also now I cannot even order from some other app, as it was already 22:20. If you cannot fullfill a delivery then why did you take the order. Also why it will take so much time to cancel the order? I have attached chat screenshot for your reference. Seems like Swiggy is lacking behind in their algorithm or customer policy. They should have cancelled instantly. As I said earlier, you guys have wasted my valuable time, so as an Indian citizen it is my right to aware all the citizens not to use swiggy. Thank you, Arnab Sarkar #swiggy #swiggyorder #swiggyordercancel

Recently, I faced an issue with Swiggy that left me disappointed. It was my friend’s birthday, and we ordered to celebrate. The delivery partner called, saying he was just a minute away. I rushed to get the order, but he wasn’t there. Moments later, he marked the order as delivered. But I hadn’t received it.  What followed was hours of frustration—chat support, calls, emails—only to be told, "We can’t provide a refund, as the delivery partner is not receiving the call," with no investigation or resolution. I realized that the current system heavily relies on the delivery partner marking the order as delivered, with no user confirmation.  As a product person, I reflected on this and saw an opportunity to improve the experience. Here’s a simple solution:   1️⃣ Delivery Confirmation from Users: Add a step for the user to mark the order as received, similar to how delivery partners mark it as delivered. This could be done via an app notification or an IVR call.   2️⃣ Opt-In Feature: Introduce a checkbox at checkout asking, “Do you want to confirm the order upon delivery?” Only users who enable this feature would need to confirm receipt, making it an optional safeguard.   3️⃣ Photo Proof: Require delivery partners to upload a photo of the order at the doorstep (already done by some services).   4️⃣ Time-Limited Disputes: If an order is marked as delivered but not received, users can raise a dispute within 15 minutes.  Implementing these features would not only reduce cases of undelivered orders but also rebuild user trust. Sometimes it's not about food, but about experience. I’m curious—have you faced a similar issue? How do you think food delivery apps can improve their systems? Let's discuss it!   Mayank Mittal Mohammad Qadish Dinesh Murali Krishna #ProductManagement #CustomerExperience #FoodDelivery #swiggy

Hi I hope this message finds you well. In the swiggy delivery partner app your application is providing very little payout. To say frankly the riders are not getting enough payout for their hardwork. If the rider is 5kms away from the restaurant, if he gets an order then he has to travel 5kms to collect the order and deliver the order to some location. In your app the payout is processed from the restaurant to the customer location but where is the payout for the 5kms the rider travelled..?? For the 5kms he is spending his time, petrol, sweat everything for one order, but the payout is very less. In the training you say that you enjoy delivery with swiggy but there is no enjoyment only non-functional. After having so many surveys from delivery partners we found that there is no correct payout for their hard work. if the pickup point is 5kms and delivery location is 5kms provide 100/- and return bonus. I am not comparing you with any other delivery apps. I request you to please look into this issue. Try to have a meeting with the BA and the SDET team. Swiggy Bundl Technologies Private Limited Sriharsha M.

A Swiggy Instamart user in Bangalore sparked controversy with a social media post alleging variable pricing. The user noticed a price discrepancy for the same grocery item when ordering from the app on two different devices (Android and iOS) at the same location. This raised concerns about potential unfair practices and a lack of transparency. The user clarified that no promotional codes were applied, but the possibility of automatic discounts on one account remains unclear. Swiggy has yet to provide a comprehensive explanation beyond their initial response on the platform. This incident highlights the growing public scrutiny towards pricing algorithms used by online delivery services. Swiggy Swiggy Dineout #SwiggyInstamart #VariablePricing #DeliveryApp #Transparency #Pricing

Whenever I'm out of something, the first thing I do is check if I can get it delivered by Swiggy, Blinkit, or Zepto, rather than going out to a store. The other day, I realized I was out of coffee. Instead of putting on my shoes and walking to the corner store, I instantly grabbed my phone to scroll through Swiggy Instamart, my go-to app for its reliability and efficiency. But old habits die hard, and I couldn't resist checking Zepto too—my close second. And Before I knew it, I was bouncing between the two apps, comparing prices and offers. In the time I spent scrolling through these apps, I could have easily walked to a nearby store and got my coffee. Yet, the allure of doorstep delivery kept me glued to my screen. Then, there I saw it - "Free delivery on orders above ₹200!" My coffee was only ₹150.” And so I started adding random items to my cart. Chips I didn't need, a chocolate bar I hadn't planned on... suddenly my ₹150 coffee run turned into a ₹300 snack haul! 🥦🧅🌽🥨🥟🍟🍅🍩🍪🥖🍫 My original purpose - to buy that one essential item - got lost in a sea of impulse purchases. It didn't stop there. My house help asked for some cleaning supplies, and my first thought wasn't, "Let's go to the store." Nope, I took my phone out again faster than you can say "Swiggy." This experience has made me pause and reflect. Are these quick commerce apps truly making our lives easier, or are they subtly reshaping our spending habits and decision-making processes? On one hand, they've undeniably simplified our routines. No more lugging heavy grocery bags or planning shopping trips around our busy schedules. But on the flip side, I'm noticing changes in how I approach everyday purchases. That impulsive "I want it now" feeling seems to pop up more often. I'd love to hear your thoughts. How has quick commerce impacted your daily life? Are you finding yourself in similar situations? Let's chat about this double-edged sword of convenience! #QuickCommerce #InstantDelivery #ModernShoppingHabits #ECommerce #DigitalLifestyle #SpendingHabits #EverydayConvenience

It has been scorching heat outside, and I have been thinking about delivery partners at Zepto, Swiggy, Blinkit, etc. Often, when a delivery partner comes to deliver an order during the daytime, I notice they are dehydrated and exhausted. I can't imagine working all day in this heat. Offering them a glass of water is great, but how can we be even more considerate? I have tried to avoid ordering between 12 p.m. and 4 p.m. for the last two months unless it's urgent. This is when the heat is at its peak. These apps should consider making this time a rest period because it's extremely hard to go out in the middle of the day in such scorching heat. Most orders during this time are not essential; they are just groceries, not medical/emergency items. I recommend that these apps take some measures to address this issue. I'm also open to other suggestions on how we can be more considerate toward delivery partners and make their lives a bit easier. Most of us work in comfortable, air-conditioned environments, but that's not the case for them. So, any ideas on how to help would be appreciated.

#Swiggy Team, I ordered food from Swiggy, and according to the app, it shows as delivered. However, I never received the delivery, nor did the delivery boy contact me. Can the Swiggy team explain how I am supposed to complete my dinner now? It's truly a disappointing experience when Swiggy cannot provide an instant refund, even after attempts to reach the delivery agent and Swiggy's customer support. #Swiggy #CustomerExperience #ServiceFailure #FoodDelivery #Fraud Swiggy Swiggy Dineout

Food delivery giant Swiggy is merging its premium grocery service, InsanelyGood, with its quick commerce vertical, Instamart. The merger move comes after InsanelyGood, initially launched as a standalone app, was integrated into Swiggy's main app last July, receiving its own dedicated space alongside other Swiggy services. Read the full story here: 👇 https://lnkd.in/dr2E4J_F #swiggy #quickcommerce #delivery #instamart #food #delivery #indianstartupnews