J. Christopher Kosek’s Post

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Driving Innovation, Cloud Adoption, and Efficiency: Director of Enterprise Applications at K&L Gates

During ILTACON, I engaged in an interesting experiment with the vendors I met. Without prompting discussions about AI, I wanted to see how quickly it would come up naturally. Here are some metrics for reference, calculated using Excel (since AI and math aren't the best of friends yet): Average time for vendors to mention AI: 2 minutes and 37 seconds. Shortest time to mention AI: Approximately 30 seconds (since I couldn't start timing immediately). Longest time for vendors to mention AI: 19 minutes and 33 seconds. Interestingly, some vendors didn't mention AI at all, which makes sense if it's not part of their product line. If we consider the booths with AI prominently displayed on their banners, it would be simpler to count the ones that didn't feature AI. Day two wrapped up with a continued buzz around AI, but with a sharper focus on Microsoft Teams. Here are some insights and questions that emerged: Teams Management and Security: What are the prevailing strategies, and how do ethical screens fit into the picture? Collaboration in Teams: Should partners collaborate within a team or channels? Each approach has its drawbacks. Coexistence of Copilot, Teams, and DMS: How do they function together in the same ecosystem? Teams Sprawl: There's no clear path to halt the sprawl, a concern for IT teams. Teams with External Members: This adds complexity and might be best managed by creating separate teams, which ironically adds more complexity by solving one problem. Message Retention: Some firms advocate for short message retention periods of 7 to 10 days. While Teams is more established than newer products like Copilot, it still lacks a clear success path for legal applications, despite being further along the maturity curve than the Microsoft Office Suite. Just remember you can’t spell ILTA without AI. #ILTACON24 #ILTA #ILTACON

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Tracey (Zimmerman) Cesen

Get the most out of ServiceNow // Founder & CEO at Forever Human.ai // Transform your business processes leveraging AI + CX // Enhance productivity, efficiency, customer and employee experience

4mo

Nice report back, Chris. I'd be happy to share thoughts re the setup with Teams. My previous firm did consulting around this using Slack, but obviously it would be really similar. What I see is Teams is not well rolled out from a strategy, planning, change management, etc. perspective, and so it is exactly what you said - sprawl, another place to check, and a point of frustration for both those who love it and those who hate it ("I sent you a message in Teams!" "I never check Teams.").

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lol, sounds about right on the time to AI talk tracks. There is so much of it out there!

Thomas Cordis

Sr. Systems Engineer at K&L Gates

4mo

Very informative

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