Jay Nathan’s Post

In our last post, we asked, “What’s the real cost of your quoting process? 🤔” We shared how some customers were revising their renewal quotes an average of 7 times, with each round taking 30-45 minutes, even for quotes as low as $150. If you're aiming for profitability, that's a serious issue 💸. But when your renewal goes through the distributor and channel partner? That number triples. 😳 On average, you can end up with up to 21 revisions—a huge time and money drain . And it’s all avoidable. With Renewtrak, the quoting process is fully automated and interactive. No more manual back-and-forth. Customers can handle renewals themselves, make real-time adjustments, and check out faster—saving time for them and for you! Check it out and get a demo to see if it's the right fit for your company! 🎯 #renewals #saas #customersuccess #salesops

🤔 𝗗𝗲𝗰𝗶𝗱𝗶𝗻𝗴 𝗕𝗲𝘁𝘄𝗲𝗲𝗻 𝗠𝗼𝗻𝘁𝗵𝗹𝘆 𝗮𝗻𝗱 𝗔𝗻𝗻𝘂𝗮𝗹 𝗦𝘂𝗯𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻𝘀 🤔 As a customer considering subscription options, the choice between monthly and annual pricing can be pivotal. Here's what to consider to maximize the value with the best price: 𝗠𝗼𝗻𝘁𝗵𝗹𝘆 𝗦𝘂𝗯𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻𝘀 🔄 🤙🏼 Provides flexibility to adjust or cancel as needed 💵 Lower upfront costs 𝗔𝗻𝗻𝘂𝗮𝗹 𝗦𝘂𝗯𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻𝘀 📅 🤑 Often offer cost savings compared to monthly rates 🔒 Lock in pricing and avoid potential increases 🤝🏼 Easier to negotiate better deals with longer deals 𝗖𝗼𝗻𝘀𝗶𝗱𝗲𝗿 𝗠𝗼𝘃𝗶𝗻𝗴 𝘁𝗼 𝗔𝗻𝗻𝘂𝗮𝗹 𝗦𝘂𝗯𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻 𝗪𝗵𝗲𝗻 🚀 💰You're committed to the service long-term and want to save money -> usually minimum of three months is a sign of this! 🧘🏼 You prefer the convenience of paying upfront and avoiding monthly transactions. Ultimately, weigh the benefits and your usage patterns to make the best decision for your needs. What's your subscription preference, and why? Share your insights! #SubscriptionBilling #SaaS

Don’t give a discount to get your final deals over the line today. Instead of cutting 10% off the contract value try adding 10% to the contract length free of charge 😎 Not only does this give you more time to build great relationships across multiple functions within the business and prove real value with your new customer but it crushes the perception within your buyer’s head that your product is cheaper/weaker/less valuable 🤝 #saas #endofquarter #sales

There's a simple metric that can show you the benefit you'll enjoy from improving retention with your existing customers. We call it 𝐏𝐨𝐭𝐞𝐧𝐭𝐢𝐚𝐥 𝐑𝐞𝐜𝐮𝐫𝐫𝐢𝐧𝐠 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 (𝐏𝐑𝐑). And we have a free tool to let you calculate it for yourself. Don’t wait. Get started with the PRR Calculator today! #Retention #Growth #CustomerSuccess #Revenue #BusinessTips #PRRCalculator #SaaS

Monthly Recurring Revenue (MRR) is easy to explain in one sentence and trickier to calculate in practice. Here's a high-level guide that gives you just enough info to get started. If still in doubt, my DMs are open. #MRR #metrics #SaaS #finance

🚀 "All for one, and one price for all!" ... close enough to the real three musketeers' quote. The problem with a lack of package options and flexibility is it doesn't fuel expansion revenue. Put another way, it limits the revenue potential from cross-selling or upselling. Not only does this boost your land motion (winning more business), but it enables the expand motion (upselling and cross-selling your existing customers). You need both motions to survive and thrive in the SaaS space. 💡 #SaaS #PricingStrategy #BusinessGrowth 🌟

A renewal is a sale. It's not automatic. This is why CS struggles to get buy-in. Others don't understand that everything we do, we are doing in pursuit of a sale. And it's not as easy a sale as you might think... Because we don't get to sell the dream anymore. The customer has seen the product - warts and all. Bottom line, unless it's a multi-year contract, it's not recurring revenue. We just make it look like it is. #customersuccess #saas 👉 Want CS strategies that work in the real world - even when things aren't perfect? Sign up for my newsletter below. (If you can't see the link, sort comments by "most recent")

SaaS Metrics: All in One In the image, there are a whopping 23 metrics for the SaaS business model. Each undoubtedly has its merit, but keeping track of all of them can be very challenging; my eyes start to wander. Therefore, I propose the key 5: 1️⃣ MRR - Monthly Recurring Revenue. 2️⃣ Growth rate - the rate of growth. 3️⃣ Gross MRR churn - MRR lost in the current month / MRR at the beginning of the month. 4️⃣ NRR - % of recurring revenue retained from the previous period. 5️⃣ CAC - Customer Acquisition Cost. #Saas #MRR #NRR #CAC

Attention SaaS Leaders! 🚀 3 Secrets to Growing Revenue Without Relying on New Clients or Upsells 💡💰 ✨ #1 Develop an exceptional product and focus relentlessly on your client's success. A happy client is a loyal client—they’ll stick around, driving recurring revenue. ✨ #2 Build customers who love your solution so much, they’ll share it with their network. Referrals can create a powerful, self-sustaining growth loop. (Credit: Greg Head) ✨ #3 Explore performance-based pricing. The more success your clients achieve, the more your SaaS revenue grows alongside them. 🔗 https://flareAI.co #SaaS #RevenueGrowth #ClientSuccess

In the next several posts, we'll share the five most important metrics SaaS business should keep an eye on. Follow us on ValueCurves to get all five metrics we'll share this and next week. We start off with Monthly Recurring Revenue (MRR). It measures the revenue you are likely to get month over month from your paid subscribers. The keyword here is recurring. Make sure you remove revenue that's not going to repeat on a regular basis. MRR is not static. It changes all the time in several different ways: 👉🏼 New MRR: revenue from new customers subscribing to your service, 👉🏼 Expansion MRR: extra revenue from customers upgrading to a higher-tier plan or adding extra subscription services, 👉🏼 Contraction MRR: revenue loss coming from customers downgrading their plans or unsubscribing from extra services, 👉🏼 Churn MRR: revenue loss from customer cancelling their subscriptions. Breaking out your MRR by these categories gives you a better understanding of the changes that take place in your top line. It empowers you to take action in the areas where it matters. How do you calculate MRR? How do you use it to drive growth in your business? #MRR #SaaS #Startupmetrics #fractionalCFO