Jason Wiltshire’s Post

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Brand Articulator | Founder of FABLE | MiniMBA Graduate | Strategic Storyteller

‘Let’s quickly jump on a call.’ Could be one of the most destructive sentences ever uttered. I’m all for being quick and nimble. But these impromptu ‘catch-ups’ give cover to chaos and only enable more bad work. It’s where the brief becomes a chain of consciousness. It can’t be noted, minuted or referred back to. It lives and dies in its own window of existence. Doing more damage than good. Worse still, it engages none of the deeper cognitive thought that forces us to stop, think critically, explain, detail and justify. As I’ve said before. Don’t explain the ask to me. Explain it as if I was someone coming in completely cold. With no context or inherited knowledge, no forgiveness curve. Processes are there for a reason. Like brakes, they’re designed to make the machine go faster. So next time, don’t reach for the phone because it’s expedient or convenient. Stop. Think about what you’re asking. Write it down.   Then think about it some more. And hit send. If there’s grey area, explain it on a follow-up. When it comes to a quick call, that may be the best call to make. I'm a strategically minded writer turned brand articulator helping others on their journey. Like for more posts like this. Done any internal benchmarking recently? Take a look at our FREE brand assessment here: https://lnkd.in/dZetpiY3

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