Jarno Tukiainen’s Post

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Master of different - or at least unpopular opinions

What do product people, like me, do for a living? It varies, so I can only shed light on how my work usually starts in a company. We have to remember that usually I for some reason end up in small-mid-sized companies that have growth dreams, but it has been really hard for years or tens of years. They're stable, but mostly in "mature" part of their business - found their limits in way or another. It goes two "tracks". Building the business and building the culture so that it removes the obstacles for growth. The process from "product perspective": 1. Establish steady and sustainable business if it's not yet that. I mean, most of the companies have built tens of things to get the money in, there are trials and errors. Usually at this point the focus is not "focused" enough. The first step always is to find the successes and to focus on that. In practice it means understanding the internal data, but more understanding the customers and their painpoints. 2. Get the business to run properly on stable business. Not yet massive growth, but get balance between processes and "debt" that has been built. I mean you need room to build things, this is what is the next step. 3. Find the growth drivers. When you have done steps 1 and 2 properly, you should have quite stable culture on "customer centricity", which will get the feedback flowing on the growth items. Start building the tools, processes and so on for that. The process from people perspective: 1. Get trust. Always the first thing to do. Build it as soon as you get it. You can achieve 0 if you don't have trust. 2. Create culture that allows faster cycles of feedback from the customer and that result in faster value processes. I mean, this is done purely by people. Usually it's done by creating psychological safety to be able to achieve good levels on purpose, mastery and skill. It's all about autonomy and building people that are allowed, trusted and empowered to do their best - and removing silos. Usually a lot of them! 3. Step out of the way. I mean the whole idea is that you need to get more brains to build the business. This is the hardest part for me usually, to get out of the way when things have been aligned and things start to work. That means my time is more usable in the growing the business. So. That's what we do in product, especially on software side. You will need help. No-one can do it by themselves, it requires good understanding of finanaces and business if you're a tech based person and other way around. The holy trinity should work. So. Nothing new this week, just a rant about how I feel things are and have been in product. Feel free to challenge. And if you're new to software or products, I hope this vague thing provided some insights. And in the end a non-AI image Image by StockSnap from Pixabay, that shows what people think about "product". It's not like that, but it prolly will catch your attention.

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