Jamie LeBrun’s Post

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CEO Subway Hong Kong & Macau Development office | Board Director at ZURU Inc.

I really loved being a part of the Hong Kong Baptist University B-DARE business simulation competition. The students were asked to prepare a report and presentation to tackle the question of “How to make a Western brand such as Subway more popular in a market like Hong Kong?”. After a short briefing about the brand, the students went away and prepared. What they submitted was phenomenal, truly impressive insights about a market we feel we are constantly learning about. Although there could be only one winner on the day, I felt like there weren’t any losers. Every team had put their heart and soul into their work and it showed. Here are some key takeaways from the finalists presentations: 1. Localise some of the menu and marketing. Have local flavours that draw in the local consumer. Introducing the customer to the brand with a softer landing. What a great way to connect with the consumers in whatever market you are selling. Use local influencers that really understand the local people, that’s how you create a loyalty that is unique to the market. 2. Digital ordering and innovation. Online ordering, pick up, loyalty programs, self order kiosks. You name it, it was featured in these presentations. In this ever changing market, this one couldn’t be more accurate as we strive to provide greater convenience and efficiency for our consumers. 3. Snacks! Younger consumers, a lot of our consumers, snack. They eat throughout the day, lighter and more regular meals. If the population here are not buying footlongs, what can they buy with the 6-inch to increase the ticket? Bring more side items, like McDonald’s here who do it so well and watch the average ticket balloon! This includes drinks like healthy smoothies. 4. Simplify the menu and order process. Do away with some of the customisation and let the customer save time at Subway, get asked less questions, but have a sub made with all the flavours the experts recommend! Sounds like the signature series launching at Subways all around the world, watch this space! There were a good deal more but these were some that really resonated with me and the other judges. Well done to all the teams involved and thanks so much to HKBU for having me. More information can be found here: https://lnkd.in/gAvU95XD I look forward to the next competition! #Subway #HongKong #HKBU #greatinsights

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Ray Ng

FHKIS| Certified ESG Planner CEP® | MSc(FM)| FCABE| RPHM| Chartered Building Engineer| Chartered Surveyor| Green Building Faculty

7mo

very good insights!

Alexander Hein

Entrepreneur & Management Consultant | Strategy, GTM, Innovation

7mo

Great initiative – it's exciting to see popular brands like #Subway providing our students with a platform to showcase their creativity and address real-world challenges. Way to go, Jamie LeBrun!

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