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Fixing QA in Contact Centers

"We'll call it AI and people will gladly pay $700 for it!" - Humane's founders, probably. The Humane AI Pin is a lesson in... well, it's a lesson in a *lot* of things. Forget about the fact that its charger could "pose a fire safety risk" because that's just the icing on the cake. But perhaps the most important lesson is that products and services need to deliver value. They need to solve a problem, make lives easier, be entertaining... *something*. This product is, despite some of the interesting engineering, worse than smartphones in just about every way possible. There's going to be a lot of worthless "AI" stuff over the next couple of years. But as you navigate the products and services that utilize AI (or consider building something yourself), ask yourself, "What problem is this solving?" or "How does this make life easier?" Even HP doesn't want to buy this company and they bought Palm for $1.2 billion. https://lnkd.in/gDgznupY

Humane warns AI Pin owners to “immediately” stop using its charging case

Humane warns AI Pin owners to “immediately” stop using its charging case

theverge.com

Paul Banks

Video Repurposing done FOR You. Turn Video Into Trust & Authority | 20 Minutes ➡️ 4 Weeks of Video Content | Reach, Engage, and Inspire Executive and C-Suite Clients With High Impact Video | Ask me HOW!

5mo

Nonsense. "BUILT IT AND THEY WILL COME". It's a time honoured fact. Honestly. Almost never wrong.

Doug Rabold ITIL®, HDI-CI

🔟x Top 25 Thought Leader and CX Influencer, International Keynote Speaker, Author, & Certified Trainer who delivers exceptional experiences through cultural transformation

5mo

Deja vu...

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