Outlets Coordinator @ Grupo IMEX Indústria | Operations Management, Logistical Coordination
The Outlets Coordinator is responsible for assisting walk-in customers, promoting and selling products, and managing the associated administrative tasks to ensure smooth operations within the retail outlet. 1. It’s up to YOU to lead It all begins in your head. Above all, you have to be aware, believe and act like a leader. It certainly helps if you’re an open-minded personality committed to continuously developing your management skills. In my experience it happens quite often, especially to “new” managers promoted within company that they slowly and even unknowingly “slip” back from the role of manager to the role of team member while keeping all the new responsibilities. 2. Set rules for routine tasks There are quite a few tasks which have to be done daily and often nobody really wants to do them. But don’t mix their routine nature with its importance. If not managed correctly clients and superiors will quickly notice it. Therefore, it’s important to quickly set clear rules and responsibilities and not to lose precious time or even risk quality and security issues later. 3. Manage your team It all begins with regular daily “face-to-face” communication. You may say “of course, we all know that”, but I’ve seen too many managers fail at this point over and over again. Remember, it’s not just about communication. It’s even more about daily and “face-to-face” approach. Don’t forget to keep meetings short, to ask questions and listen. This way your team will start the day not only better informed but also ready and action oriented from first client entering the outlet. Don’t interfere in their interpersonal relations but don’t avoid conflict management. 4. Delegate and control Your time is limited, therefore don’t forget to delegate. It’s not only yours but your team duty to follow and understand all the instructions and its changes. Why not letting your team members present changes on morning’s meeting and watch them how they excel. It’s your job to keep them out of “comfort zone” and help them develop. 5. Motivate It may be considered intangible or “soft” but results can quickly and easily be seen. Everybody has experienced environments of an unmotivated team and would certainly not decide to buy there or even worse – have to work there. Real challenge presents the fact that you’re not dealing with static but dynamic category, meaning you have to work daily to keep your team motivated. Act transparent and keep the positive attitude. Although we all quickly notice things not being as they should, you should consistently emphasize good practices and your team member’s strengths. If people are happy they are generally more productive. Give praise in front of the group and communicate success to higher level of management regularly. Never take credit for your team member’s achievements.
