iQor’s Post

Revolutionizing Healthcare Recruitment: Bupa’s Agile Journey With Avature 🌟 Bupa faced a monumental challenge: revolutionize their recruitment process post-pandemic while keeping the wheels turning. Enter Avature! The organization crafted a phased approach to implement Avature CRM and ATS. The results? Enhanced efficiency, quicker hires and an agile strategy keep Bupa ahead of the curve. From integrating agency and referral portals to launching a mobile app for recruiters, this partnership highlights what’s possible when technology meets vision. Discover how Bupa continues to deliver top-notch patient care by transforming its recruitment game. 🏥❤️ 👉 Read the full story: https://bit.ly/3VXtEb7 #HealthcareRecruitment #TalentAcquisition #HRTech

With the chaotic nature of the employee benefits billing ecosystem, keeping service staff from becoming overloaded and maintaining high client satisfaction are challenging. Find out how you can improve employee contentment, provide excellent client service, reduce costs and drive revenue. https://hubs.la/Q02qDVQd0 #benefitstechnology #insurtech

𝐈𝐟 𝐚𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧 𝐢𝐬 𝐤𝐢𝐥𝐥𝐢𝐧𝐠 𝐭𝐡𝐞 𝐦𝐨𝐭𝐢𝐯𝐚𝐭𝐢𝐨𝐧 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦, 𝐛𝐢𝐧𝐝𝐢𝐧𝐠 𝐭𝐡𝐞𝐦 𝐭𝐨 𝐭𝐡𝐞𝐢𝐫 𝐝𝐞𝐬𝐤𝐬 𝐟𝐨𝐫 𝐡𝐨𝐮𝐫𝐬 𝐚𝐧𝐝 𝐜𝐨𝐬𝐭𝐢𝐧𝐠 𝐲𝐨𝐮 𝐚 𝐟𝐨𝐫𝐭𝐮𝐧𝐞, 𝐭𝐡𝐞𝐧 𝐬𝐨𝐦𝐞𝐭𝐡𝐢𝐧𝐠 𝐢𝐬 𝐯𝐞𝐫𝐲 𝐰𝐫𝐨𝐧𝐠. 𝐏𝐞𝐫𝐡𝐚𝐩𝐬 𝐢𝐭’𝐬 𝐭𝐢𝐦𝐞 𝐭𝐨 𝐚𝐝𝐣𝐮𝐬𝐭 𝐡𝐨𝐰 𝐲𝐨𝐮 𝐫𝐮𝐧 𝐲𝐨𝐮𝐫 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 / 𝐛𝐫𝐨𝐤𝐞𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬. Imagine the difference it would make if your administration was streamlined and your team had less pressure to deal with. Getting the job done faster, more accurately and everyone feels a sense of accomplishment? What if we told you that we can help you in ensuring that your resources were delivering at their full potential? We provide end-to-end policy management that offers high quality and reliable CRM systems. And as an added benefit, we have real people at our contact centre to help you if & when you need it. Speak to us. For enquiries and advice, please feel free to connect with Scott Roberts or email him at: [email protected] For more information email: [email protected] or visit our website at : www.denisglobal.com The types of businesses we can support: (not limited to) - Insurers - MGA’s - Brokers - Employee Benefits Providers - Flex Benefit Providers - Employers and Employees - Human Resources Departments We also offer: • To set-up the right support services for you • Incorporate branding and aesthetics that are tailored to your identity • Implement fully organic systems that grow with your business! Additional Administrative services & support available from us: (not limited to) - Policy management and fulfilment - Claims processing - Premium collection and customer invoicing - Electronic customer services - Immediate claims payments - Financial reconciliation - Automated communications For more information: www.denisglobal.com #DenisGlobal #InsuranceSolutions #InsuranceSystems #InsuranceSupport #InsuranceSoftware #InsuranceAdmin #AdminSystems #CustomisedInsurance

Unlock the secret to lightning-fast employee benefits onboarding! ⚡ Download our latest infographic to see how self-service reduces onboarding times by 80% https://hubs.ly/Q02_L5xy0 🚀 #EmployeeBenefits #Onboarding #SelfService #Infographic #Insurance #InsuranceTech

Your Front-Line Workers Hold the Key to Your Tech Investment's Success—Or Its Downfall. Here's Why Their Buy-In Matters. The biggest risk to your tech investment? Front-line workers. If they’re not on board, don't have a way to report issues, or see the same unresolved problems over and over, they can become your biggest detractors, derailing even the best-laid plans. At A Home Work Solution, one of the ways we help contact centers cut costs is by leveraging technology to handle repetitive tasks, freeing up representatives for more complex issues. But after implementing self-service features, getting customers to trust & use them is crucial. Sometimes, it’s as simple as a proactive message on the website or a prompt while on hold. But what happens when your front-line workers mistrust the reliability of the information in your self-service tools? Recently, I was on hold with one of the 15 largest pharmacies in the U.S. Two days before, my online account showed my medication was shipped with an estimated arrival of 8/12. I scheduled an appointment with the Dr. for 8/13 based on this information. Then I received a text saying my medication was ready to refill—confusing, right? When I called in, the customer care advocate informed me the medication hadn't been ordered and wouldn't arrive in time. When I questioned why my online account showed “shipped” as a status along with an estimated arrival date, he advised never to trust the website because it’s frequently wrong. He encouraged me to "always call" to be certain I had the right information. This pharmacy persistently encourages using the website for 'faster service,' but their front-line agents tell you not to trust it. I couldn't help but think, 'There goes the ROI on those self-service tools.' And for me, the experience is worse if I have to call - I'd much rather find answers myself online. They have the tech to reduce their expenses and improve the customer experience — website, SMS, chat— but if their employees tell people that you can’t trust it, what's the point?

A major risk to any enterprise loyalty program is being seen as a cost center rather than a revenue generator. Loyalty programs have unique challenges that make them vulnerable to this perception: 1️⃣ They span multiple departments, and a lack of buy-in from any area can sink the program. 2️⃣ They require continuous investment and are constantly competing for resources. This is a common topic in my conversations with loyalty leaders. So, how do successful programs manage the perception and keep loyalty seen as valuable? 📈 Model and Forecast ROI Early and Often Modeling ROI from the start—and updating it regularly—is key. Reporting program data back to leadership is especially important during C-suite transitions. Internal perception doesn’t always align with actual performance, and even a successful program can lose support if stakeholders aren’t kept informed and engaged. 🏠 Maintain “spiritual” ownership in-house While consulting companies and loyalty platforms have their place, the most successful programs keep the core vision in-house and work closely with vendors rather than offloading the entire program. ⚠️ Watch Out for These Traps Beyond the obvious challenges, there are some non-obvious pitfalls that can undermine a loyalty program’s success. Even well-designed programs can struggle if they fall into these traps: - Copying other programs just to stay relevant. Taking inspiration from successful loyalty programs like Sephora and Starbucks is fine, but blindly copying them doesn’t seem to work. - Avoiding Difficult Conversations Skipping alignment discussions with departments like IT/Dev or frontline retail might seem easier at first, but loyalty programs that avoid these critical conversations often lose relevance. - Misattributing Performance Due to External Factors Executive teams may sometimes blame a loyalty program for underperformance when broader trends, like economic shifts, are actually at play. Successful programs stay flexible, adjusting the value they provide based on market conditions—for instance, shifting from exclusive perks to exclusive discounts when the economy slows. These hidden challenges can make or break a loyalty program, especially when resources are tight and expectations are high. Have you come across other non-obvious traps that loyalty leaders should watch out for?

Effective agent scheduling can help optimize operations and improve the customer and employee experience. #AgentScheduling #CustomerExperience #BestPractices

📢 Optimize Your Workforce with EVV Scheduling Software Are you looking to streamline your operations and empower your team to deliver better care? This blog explores how EVV (Electronic Visit Verification) scheduling software can revolutionize workforce management by improving efficiency, reducing errors, and ensuring compliance. Authored by Vijay Pandey, this post provides actionable insights to help home care organizations overcome workforce challenges and embrace technology-driven solutions for better care delivery. Visit: https://lnkd.in/g7yQw2KC Let’s shape the future of care, together! 🚀 #HomeCare #EVVSoftware #WorkforceOptimization #CareManagement

Slash Your Medical Practice's Admin Costs 💼✂️. If you're running a medical practice, then your admin costs are silently bleeding your budget dry 💉💰. Surprisingly, the antidote 🏥 isn't always in cutting corners or downsizing. It's about smart allocation 💡and innovative strategies 🌐. Streamline your operations - Automation tools are not the future; they are the now 🤖. Implementing an electronic health records (EHR) system can drastically cut down on paper use and manual entry errors. Plus, they're great for patient engagement 👩⚕️💬. Train your team - Well-trained staff members are way more efficient at handling multiple tasks effortlessly, reducing the need for extra hands 🤝. Consider your software subscriptions - Are you paying for features you barely use? Downgrade or switch to more cost-effective options that cater precisely to your needs 🔄💻. But here's the kicker: Outsourcing admin tasks. It's not just about saving costs; it's about reallocating your focus where it matters most - patient care 🎯👨⚕️. Outsourcing can reduce your overheads significantly. You get access to a pool of experts without the added expenses of full-time salaries, benefits, and office space 🏢. For tips, tricks and techniques on how to move the dial on your offices efficiency, drop a comment or check out my website: https://lnkd.in/d2YxR2YT 👨💻📌.

💡 Curious about the ROI of #HomeCare operations software? In our latest blog, we break down the substantial financial benefits #HomeHealthCare agencies can achieve by implementing a good ops software. From reducing administrative costs and improving caregiver retention, to optimizing scheduling and enhancing compliance--and the financial returns are clear. If you’re considering a digital solution to streamline your home care business and boost profits, see what kind of savings are in store with the right software. 🔍 Read the full article: https://lnkd.in/dgmgb2wm #HomeHealthCare #HomeHealth #HealthTech