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Why do your customers need three people to solve one problem? In Pulse by Intuji's episode #21, we scrutinise this revealing question with Jared Spool, as he analyses the true cost of relationship management in business. Key insight: "User experience is a relationship business. We need to understand the relationships between us and our customer, us and fellow employees" - Jared Spool When multiple support touchpoints become the norm, we're not optimising experiences—we're normalising failure. Every support call represents a gap in your user experience. This reactive approach isn't just costly—it's unsustainable for modern organisations. Link to the full episode here 👉 https://buff.ly/4epJ3bD 🎧 Or catch the full episode on your favourite platform: ➕ YouTube - https://buff.ly/4cB1E4N ➕ Spotify - https://buff.ly/3J3MQxV ➕ Apple Podcasts - https://buff.ly/4cCnRiZ ➕ Deezer - https://buff.ly/3J3MQOr Also, give us a follow to stay updated with more exciting content from Pulse by Intuji: 👉 LinkedIn - Pulse by Intuji 👉 YouTube - https://buff.ly/4cB1E4N 👉 TikTok - https://lnkd.in/gUy8SQW7 👉 Facebook - https://lnkd.in/gYdsJvCC 👉 Instagram - https://lnkd.in/g_tDVtb4 👉 X/Twitter - https://lnkd.in/g2eKGPft 👉 Website - https://lnkd.in/gca4ty3g #UserExperience #CustomerSupport #BusinessStrategy #UXDesign #ProductDevelopment #BusinessTransformation #CustomerSuccess
Link to the full episode here https://youtu.be/5RLxoURbyjw