Intuji’s Post

🧨40% to 5% Customer Loss Reduction! - How a Smart Customer Portal Revolutionised Heavy Equipment Hire | Episode #24 of Pulse by Intuji is Live! 💥 Join us as we speak with Alex Mead, a customer service expert with 25+ years of experience in tech. Alex has worked across over 30 countries, helping organisations transform their customer service experience and is known for creating the EPIC framework for customer service excellence. In this latest episode of Pulse by Intuji, Alex shares his wealth of knowledge with Julian, CEO @ Intuji, on the critical differences between brand experience and customer service experience, why many companies are getting it wrong, and how to transform service delivery in both B2B and B2C environments. 🎙 "Customer service experience is every lifecycle stage, it's not customer support. Before you've even thought about buying something, you may have a question - that's customer service experience." - Alex Mead Key Takeaways from this Episode: ✅ How a crane hire company reduced customer churn from 40% to 5% through a personalised portal ✅ The transformation of a golf travel business from basic email quotes to a thriving digital community ✅ Why B2B service should match or exceed B2C experience standards ✅ How to effectively implement self-service while maintaining human connection ✅ The EPIC framework: Easy, Personalised, Intuitive, and Contextual service delivery This episode is essential listening for service leaders, business executives, and anyone involved in customer experience transformation! Link to the full episode here https://buff.ly/3BoMQsb 🎧 Or catch the full episode on your favourite platform: ➕ YouTube - https://buff.ly/4cB1E4N ➕ Spotify - https://buff.ly/3J3MQxV ➕ Apple Podcasts - https://buff.ly/4cCnRiZ ➕ Deezer - https://buff.ly/3J3MQOr Also, give us a follow to stay updated with more exciting content from Pulse by Intuji: 👉 LinkedIn - https://buff.ly/3R0fVik 👉 YouTube - https://buff.ly/4cB1E4N 👉 TikTok - https://buff.ly/4aIF3S9 👉 Facebook - https://buff.ly/4dyMzQe 👉 Instagram - https://buff.ly/4bWe85F 👉 X/Twitter - https://buff.ly/3J3MQ0T 👉 Website - https://buff.ly/4aIF3l7 #CustomerService #CustomerExperience #B2BService #ServiceStrategy #BusinessGrowth #CustomerSuccess #ServiceInnovation #BusinessTransformation #DigitalTransformation #ServiceExcellence