Kane Balagtey’s Post

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Founder @ Goodfrontend.dev Ltd | Headless/Composable Architecture

Attended the talk "One-Time Shoppers Are Killing Your Business: Retention Secrets from Revolution Beauty and Ooni." Key Tech Takeaways: - From Angie Pilkington "One-time shoppers are killing your business, but it’s not their fault. It’s up to the brand to engage customers through retention strategies." - From Ash Madhav "When you think of your marketing budget, you have to focus on both acquisition and retention because both are important." - Building communities around your brand is essential through loyalty programs - Understand your audience by asking the right questions. - The simplest thing you can do for retention is to segment and personalise - Paid social is key to customer acquisition but can also be used to retarget engaged customers for retention strategies. - Automate journeys as much as possible through AI for scalable retention strategies Thanks for the insights from REVOLUTION BEAUTY Ooni and Yotpo #CustomerRetention #Ecommerce #TechInsights #LoyaltyPrograms #MarketingStrategies

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Talia Shani

Director of Marketing @ Yotpo

6mo

Glad you found it interesting, Kane Balagtey, thanks for coming!

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