Idahoan Foodservice’s Post

One of the challenges franchisees face most consistently? Employee retention. Finding and keeping good team members is a huge challenge for many local business owners across the USA and Canada. As a franchisor, you can support and coach your owners to overcome this hurdle. AC Inc works with franchise owners, field support teams, and executive leadership in franchise brands so we’ve heard all sides of this challenge and we’ve seen how the happiness of employees improves the customer experience, sales numbers, and overall business growth. This blog lists some of the tools and strategies you can use to support and proactively coach your franchisees as they navigate through this challenge, and help create better company culture overall in your brand. If you're looking for more field team support and training, consider enrolling your field coaches in one of our ACademy courses, or help them achieve professional development, to become a level 3 certified field coach, through our ACcelerator program! https://lnkd.in/giX56swx #fieldsupport #franchise #franchisor #franchisee #fieldcoach #areamanager #operationsmanager #professionaldevelopment #educationandtraining

Are You Unknowingly Holding Back Your High-Performing Franchisees? 🌟 Take a moment to think carefully about your top-performing franchisees— They consistently exceed expectations, driving revenues and margins. Are you truly investing in their growth and potential? Or is the vast majority of your support resource directed to keeping the lower performing franchisees, and newbies, on a sound financial footing. Top performing franchisees are very often the key to exceptional overall network revenue growth for a relatively low support cost. Here are 7 crucial points to consider in order to maximize the growth of your top-performing franchisees: 1️           Recognise Their Value to the future growth of the network revenue: Your high-performing franchisees invaluable ambassadors of your brand. Acknowledge their contributions and the pivotal role they play in shaping your franchise network's success. 2️           Understand Their Unique Needs: Recognize that top-performing franchisees have different needs compared to others in your network. They require specialised support tailored to fuel their ongoing growth and development. 3️           Combat Complacency: Don't let success breed complacency. Many top franchisees may feel stagnant or underutilized, leading to disengagement or even departure from your network. Actively seek to challenge and invigorate them. 4️           Shift Focus from Mediocrity to Excellence: While it's essential to support struggling franchisees, don't neglect your top performers in favour of bringing the average up. Allocate resources strategically to build excellence and innovation. Top performers are often very capable of 2x, 5x and even 10x. BUT they need personal development plans outside of the support structures for the remainder of franchisees. 5️           Facilitate Peer-to-Peer Collaboration: Foster an environment where top franchisees can collaborate, share insights, and inspire each other. Peer-to-peer interaction can spark innovation and drive collective growth. These collaborations must not push the franchisors agenda. Rather, they must facilitate the personal development needs of the individual franchisees within the group. Think strategic planning, team leadership skills, senior leadership development, boardroom skills, human resources planning, exit strategies. 6️           Invest in Specialised Support: Dedicated specialists who understand the challenges and aspirations of high-performing franchisees. Equip them to to facilitate strong discussions with targeted guidance. The skill level and experience of these individuals must be beyond question. 7           Emphasize Continuous Improvement: Encourage a culture of continuous learning and improvement among your top franchisees. Provide access to training, resources, and mentorship opportunities to nurture their leadership skills. Empower your best performers 🚀 #FranchiseGrowth #BusinessExcellence #InvestInSuccess

Managing multiple franchise locations comes with a unique set of challenges. The skills that make someone a great single-unit operator don’t always translate to multiple locations. The result? A skills gap that leads to inefficiencies, burnout, and missed growth opportunities. The solution? A Franchise Business Consultant and Marketing Director to close the gap and drive growth. These key roles bring expertise in strategy, finance, and marketing to boost profits and maintain consistency across locations. Don’t let these critical positions slip through the cracks. Get in touch—let’s make sure your team is set up for success. #CriticalVelocityTalentSolutions #ConnectingTalentWithDestiny #FranchiseBusinessConsultant #FBC #MarketingDirector

Want to know what franchise leaders are talking about? Check out this 🌟 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗥𝗼𝘂𝗻𝗱𝘁𝗮𝗯𝗹𝗲 𝗥𝗲𝗰𝗮𝗽: 𝗡𝗮𝘃𝗶𝗴𝗮𝘁𝗶𝗻𝗴 𝗛𝗥 𝗮𝗻𝗱 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗶𝗻 𝗙𝗿𝗮𝗻𝗰𝗵𝗶𝘀𝗶𝗻𝗴 🌟 Last week's virtual Franchise Business Review roundtable brought together HR and internal operations executives in franchising to dive into pressing issues and innovative solutions. Here’s what leaders are talking about: Staying Informed: As the landscape of joint employer and non-compete rulings evolves, franchisors are leveraging resources like the International Franchise Association and law firms to stay ahead. Lane Fisher of FisherZucker LLC | Franchise Attorney shared a piece last week (bit.ly/4dwLry5) & I share one from Saxton & Stump in my non-legal post here: bit.ly/44DcJhW. These insights are crucial for managing teams effectively and supporting franchisees in their organizations. Empowering Franchise Business Coaches (FBCs): We discussed strategies to develop FBCs who are instrumental in helping franchisees thrive. AC Inc got props from several attendees for their roundtables & field coach certification programs. Remote Monitoring: With limited field visits, we explored effective practices for monitoring franchisee operations remotely to ensure standards and support are consistently applied. Corporate Learning & Development: The importance of focusing on continuous learning for corporate teams to foster growth and adaptability. Supporting Franchisee Staffing: Innovative approaches are being adopted to assist franchisees in hiring and retaining staff, including crafting job posts, managing application processes, and providing hiring training. Shout out to CareerPlug for the way they are enabling their clients to do more. 📢 Calls to Action: Join Our Next Discussion: Don’t miss out on sharing and learning more in our next roundtable on September 10th: bit.ly/3K03QWn (𝘛𝘩𝘦𝘴𝘦 𝘢𝘳𝘦 𝘧𝘳𝘦𝘦, 𝘣𝘶𝘵 𝘕𝘖𝘛 𝘳𝘦𝘤𝘰𝘳𝘥𝘦𝘥- 𝘣𝘦 𝘵𝘩𝘦𝘳𝘦, 𝘰𝘳 𝘣𝘦 🔲) Meet Us in Denver: Continue connecting in person at the FBR's Summit, October 22nd - 24th. https://bit.ly/43VDuh9 Let's keep the conversation going and turn these insights into action! 💡🚀 #Franchising #HR #Operations #EmployeeEngagement #FBR #culturematters

In the franchise industry, Leadership Engagement and the Regulatory Framework are key factors that significantly impact Brand Perception. Here’s why these two variables are essential and how they work as mediating and moderating variables in shaping brand strength and customer loyalty: 1. Leadership Engagement as a Mediating Variable💪 Leadership engagement acts as a bridge that enhances the relationship between the franchisor’s strategic goals and the franchisee’s performance. Engaged leadership fosters open communication, trust, and support within the franchise network, ensuring franchisees align with brand values and quality standards. This alignment is crucial, as it helps maintain a consistent customer experience across locations, reinforcing brand perception. When leaders are actively involved and supportive, they empower franchisees to perform at their best, which ultimately enhances customer satisfaction and brand loyalty. 2. Regulatory Framework as a Moderating Variable🫰 The regulatory framework moderates or strengthens the impact of leadership engagement on brand perception by providing a stable and trustworthy operational environment. In a well-regulated framework, both franchisees and customers can trust that the brand operates ethically and complies with legal standards. Regulations ensure quality control, fairness, and accountability, which are essential in establishing a credible brand reputation. When a solid regulatory framework is in place, it enhances the positive effects of leadership engagement on brand perception, as customers perceive the brand as both well-managed and trustworthy. Together, leadership engagement and a strong regulatory framework create a synergistic effect that bolsters brand perception. Engaged leaders ensure quality and consistency, while the regulatory framework adds credibility and trust, ultimately strengthening the brand’s position in the market. About me i'm Razak CMgr -Dip HRM -DipCMI Certified level7 -MBA Leadership -Ph'D in Retail and Franching expert management -expert operation F&B Management -Home Delivery Service Expert Aku Researcher 👈 In Retail and Franching expert management 💥 #franchiseindustri #franchisemalaysia #QSR #marrybrown #KFC #ANWmalaysia #tealive #franchiseregulation #franchisor #MFA #FM #pernas #usahawanMelayu #enterprenuership

Fabulous insight ⬇️ “You have a responsibility to determine what people get out of their job,” Nadeem said in a statement. “It’s important to develop future leaders and surround yourself with people who have a desire to grow like you. If I slow down, that impacts their goals and dreams too.” —// Many QSR franchisees that we speak with find it difficult to find enough local applicants at the team member / crew member level who have the desire and skill set to move up onto management positions. This is frustrating and leads to potentially slower growth and higher costs. Finding and hiring the right people to drive your growth, training them well, treating them with respect, and offering them growth opportunities can make all the difference. —// #qsr #growth #recruiting

🌟 Unlocking Operational Excellence: Insights from a Seasoned Franchise Operations Leader 🌟 In the dynamic world of franchise operations, achieving consistent growth and operational efficiency is paramount. Drawing from my extensive experience in franchise operations, project management, and system implementations, I’d like to share some insights that have driven success across multiple locations. 🔹 Financial Management & Growth: Managing and growing franchise operations requires a strategic approach. By focusing on key performance metrics, I’ve been able to increase annual sales from $1M to $7M per unit. Prioritizing financial health ensures sustainable growth and profitability. 🔹 System Implementation & Optimization: Rolling out new technology systems can transform operational efficiency. Implementing the Aloha system and Kitchen Display Systems across 103 locations not only improved service speed but also enhanced customer satisfaction. Technology is a game-changer in streamlining operations. 🔹 Waste Reduction & Sustainability: Achieving waste reduction below 1% for liquor, beer, wine, and food demonstrates that sustainability and cost savings go hand in hand. Implementing rigorous inventory controls and waste tracking can lead to significant financial benefits. 🔹 Leadership & Team Development: Leading cross-functional teams effectively is crucial. Managing 80-120 team members per opening, I’ve learned that fostering a culture of collaboration and continuous improvement drives success. Empowering teams leads to higher engagement and better results. Key Achievements: ✅ Oversaw 20 franchise units, with top units reaching $7M in sales. ✅ Led the opening of 62 new locations and executed 3 major remodels. ✅ Boosted franchise group sales by 1.77%, with a gross sales increase of over $1M. ✅ Conducted strategic audits to ensure operational excellence. What strategies has your organization found most effective in driving operational improvements? #OperationalExcellence #FranchiseManagement #ProjectManagement #Leadership #SystemOptimization #Sustainability #BusinessGrowth

EMOTIONAL INTELLIGENCE – A KEY SKILL FOR FRANCHISE LEADERSHIP, SALES & RELATIONSHIP BUILDING I have always been intrigued by the #reaction of people in various situations or how they respond to challenging #conversation, news or other unexpected events. Over the years I had heard about Emotional Intelligence (EI) but did not pay it much mind until about 15 years ago when I found myself in a leadership position for a company with a difficult #culture. Emotional intelligence is critical to #professional #success and #organizational effectiveness in the contemporary #workplace. It encompasses emotional expressiveness, sensitivity, and control #skills, facilitating superior #communication, #teamwork, and leadership. Learn How Emotional Intelligence Can #Accelerate the #Growth of Your Franchise Company. 📥 info@frangrow 🌐 www.frangrow.com 📲TEXT "sales" to 9179912465 Franchise Growth Solutions, LLC. #emotionalintelligence, #franchisor, #franchising #restaurants, #privateequity, #sales, #Leadership, #franchisegrowthsolutions

𝗧𝗵𝗲 𝗥𝗼𝗹𝗲 𝗼𝗳 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗶𝗻 𝗙𝗿𝗮𝗻𝗰𝗵𝗶𝘀𝗲 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 🌟 𝗘𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: 𝗧𝗵𝗲 𝗕𝗮𝗰𝗸𝗯𝗼𝗻𝗲 𝗼𝗳 𝗙𝗿𝗮𝗻𝗰𝗵𝗶𝘀𝗶𝗻𝗴 🌟 In the dynamic world of franchising, strong leadership isn't just an asset—it's a necessity. Here’s why leadership plays a pivotal role in the success of franchise systems: 🔍 𝗩𝗶𝘀𝗶𝗼𝗻 𝗮𝗻𝗱 𝗗𝗶𝗿𝗲𝗰𝘁𝗶𝗼𝗻: Great leaders articulate a clear vision that aligns franchisees with the brand's goals. This unified direction fosters commitment and motivation. 🤝 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝗻𝗱 𝗚𝘂𝗶𝗱𝗮𝗻𝗰𝗲: Franchisees often face unique challenges. A proactive leader provides essential support, resources, and mentorship to help franchisees thrive. 🌱 𝗖𝘂𝗹𝘁𝗶𝘃𝗮𝘁𝗶𝗻𝗴 𝗮 𝗣𝗼𝘀𝗶𝘁𝗶𝘃𝗲 𝗖𝘂𝗹𝘁𝘂𝗿𝗲: Leadership sets the tone for the organizational culture. A positive, inclusive environment boosts morale and encourages franchisees to engage fully with the brand. 🚀 𝗔𝗱𝗮𝗽𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻: In a rapidly changing market, effective leaders embrace change and encourage innovation. They empower franchisees to adapt and stay competitive. 🗣️ 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗶𝘀 𝗞𝗲𝘆: Open, transparent communication strengthens relationships. Leaders who prioritize dialogue build trust and ensure franchisees feel valued and heard. 📈 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲: Successful leaders establish clear performance metrics and hold themselves and their franchisees accountable. This focus on excellence drives overall brand success. Let’s lead with purpose and passion! 💪✨ For more franchise insights, book a discovery call with me here: https://lnkd.in/gmcUWHeE #Franchising #Leadership #BusinessSuccess #FranchiseGrowth #Teamwork #Entrepreneurship #FranchiseLeadership #FranchiseDevelopment #SupportFranchisees #BrandSuccess #Mentorship #CultureBuilding #Innovation #Communication #Accountability #LeadershipDevelopment

Project Highlight 🔑 Driving Retention with Engagement Models Some of the most rewarding projects I have led was implementing Franchisor to Franchisee Engagement Models at Starbucks, Scooter's Coffee, and KidStrong. The models have focused on building stronger relationships with franchisees and teams, boosting performance significantly. Here’s what we achieved: 💡 Establishing Clear Communication Paths: Setting expectations for both franchisor and franchisee is crucial. Providing structure and clarity in relationships is essential. Beginning meetings with clear expectations fosters a successful dynamic. Asking candidates about their experience in setting expectations is a valuable interview question. 🎯 Tracking Performance Metrics: Goal setting and consistent follow-ups are fundamental to driving success. Maintaining an interactive approach with franchisees ensures engagement. Understanding their current position, potential growth, and the path to get there is essential. 🤝 Building Client Relationships: Trust is earned through consistency. Scheduling visits and meetings in advance, along with timely follow-ups, strengthens relationships. Allocating time for regular calls demonstrates commitment and fosters engagement. Engaged clients and franchisees thrive when they feel supported throughout the journey. This project reminded me that engagement is the foundation of long-term success. Have you implemented similar initiatives? Share your experiences below! 🔗 #Engagement #Retention #ClientSuccess #Leadership