iClerk’s Post

Agents that adapt to the needs of your business.

"Vertical agents could very well be the next evolution of AI—domain-specific systems designed for depth, not breadth." - Jan Daniel Semrau, CEO, Ternary Capital For decades, SaaS has driven productivity and efficiency across sectors, but vertical AI agents are taking us to a new level. These agents are industry-specific and bring a depth of understanding that’s unparalleled. They’re like having a domain expert who can automate, solve problems, and adapt to the nuances of a particular field—all with the power of AI. Imagine the precision of an AI that doesn’t just know general workflows but understands your industry’s compliance, your regulations, and can integrate deeply into your processes. From healthcare diagnostics and compliance in finance to supply chain management in logistics—vertical agents don’t just assist; they become indispensable parts of workflows. The rise of these agents signals a shift toward more specialized, intelligent tools that align perfectly with industry needs. Where SaaS platforms optimized tasks across businesses, vertical agents target specific challenges, creating deep value and stronger industry connections. What do you think about this shift toward hyper-specialized AI solutions? Are we witnessing the evolution of the next tech frontier? #AI #VerticalAgents #FutureOfWork #Industry4.0 #SaaS #AIInnovation #TechTrends

This week I was in some interesting Generative AI discussions. How can a SaaS enterprises start to optimize their organization with help of Generative AI. Here are some suggestions; Product Development: Generative AI aids in idea generation, prototype creation, code generation, and quality assurance, facilitating innovation and speeding up time-to-market. Customer Engagement: Personalized recommendations, sentiment analysis, chatbots, and churn prediction help improve user experiences, satisfaction, and retention. Operational Efficiency: Resource allocation, predictive analytics, automated workflows, and predictive maintenance optimize processes, reduce costs, and enhance reliability. Market Intelligence: AI-driven analysis of market trends, competitor strategies, customer segmentation, and brand sentiment enables informed decision-making and strategic planning. Compliance and Security: Generative AI automates compliance monitoring, enhances data privacy, ensures regulatory adherence, and manages risks effectively. In conclusion, generative AI empowers SaaS enterprises to innovate, engage customers effectively, operate efficiently, and stay ahead in dynamic markets, albeit with careful consideration of challenges and ethical implications. Joanna R. Jing Liu Cecilia Rumenius #msftadvocate #isvteam

The AI Revolution in Vertical SaaS is Here - And It's Transforming Industries We've moved beyond "software eating the world" - now AI is having that software for breakfast! Here's what's fascinating about the intersection of AI and vertical SaaS: Vertical SaaS companies have always excelled at deep industry expertise. Now, add AI's predictive capabilities to that specialized knowledge, and we're seeing incredible transformations: • Construction firms predicting weather delays and optimizing materials before issues arise • Telecom providers detecting network outages before they happen • Healthcare platforms discovering patterns across thousands of patient cases The game-changer? It's not just about adding AI features. We're seeing: - Hyper-personalization at scale - Predictive intelligence for industry-specific challenges - Democratized expertise for businesses of all sizes The real power lies in combining human industry knowledge with AI capabilities. It's not replacing human judgment—it's enhancing it. https://lnkd.in/gkhKzXZ9 #AI #VerticalSaaS #TechInnovation #DigitalTransformation #FutureOfWork

Since the last post (https://lnkd.in/g6T3hK5U), I have been getting questions about the two things: 1️⃣ Do you have a simple illustration of #AI becoming an infrastructure? 2️⃣ What is the significance of building an #AIOverlay platform instead of an AI platform? ▶ Imagine having the #GenAI layer between the customer interface and the business logic in the tech stack, as shown in the illustration. 💪 By positioning the GenAI layer between the customer interface and the business logic, businesses can leverage its ability to perform complex operations and deliver user experience-enhancing results. It's like having a powerhouse of AI capabilities right at your fingertips! ▶ To answer the second question about the significance of building an AI overlay platform, it is fitting to briefly touch upon the philosophy of life cycle thinking in product development. 👉 When developing new products for existing use cases, it's crucial to consider how they will integrate with brownfield deployments and other aspects, such as optimized lifetime and phasing out products in deployments without affecting businesses. 💪 AI overlays can help businesses integrate AI automation capabilities seamlessly and smoothly phase out old solutions without causing significant disruptions, such as downtime or steep learning curves. 🥇 Isn't it amazing how AI overlays can empower businesses with automation, cutting-edge tech, and significant cost savings, all without downtime? #AIOverlay #LifeCycleThinking #NewProductDevelopment

Exciting news! 🎉 Yesterday, Tray unveiled the Merlin Agent Builder—a revolutionary way for enterprises to build and scale AI agents. Featuring tailored templates for IT, customer support, and knowledge management, Merlin enables enterprises to deploy production-ready AI agents at lightning speed—all while seamlessly integrating with their existing systems. Discover how we’re pioneering the AI agent revolution: https://lnkd.in/g3v9pKwY

To win with AI, speed makes all the difference. New research from http://Tray.ai shows that while 58% of enterprises believe AI agents should move from prototype to production in 1-3 weeks, only 30% achieve this today. We’re changing that with Merlin Agent Builder. With Merlin Agent Builder, enterprise IT departments can deliver AI agents in record time, with no technical debt, thanks to: 🚀 Pre-built Agent Accelerators that cut development time. 🖼️ Visual workflows that eliminate coding bottlenecks. 🔒 Built-in governance that ensures enterprise-grade security. IT leaders, don’t let complexity slow you down. Deliver production-ready AI agents—faster and smarter. Discover Merlin Agent Builder. #AI #CIO #CTO #DigitalTransformation

It's an exciting day here at Tray! We've launched Merlin Agent Builder, which provides pre-built AI Agent accelerators(IT Ticketing, Knowledge Management, and Customer Support) that leverage our composable automation framework to enable rapid prototyping, iteration, and deployment of AI Agents. Merlin Agent Builder is designed to address the challenges of securing and managing dozens of SaaS app-specific agents and single-use case solutions by providing a SINGLE flexible and comprehensive platform for building AI Agents. If you want to try it out, register for one of our 1 hour AI Agent workshops: https://lnkd.in/gfjMhkz8, where a #Tray expert will co-build an agent with you.

🚀 AI agents are becoming essential for enterprises, but complexity often holds teams back. That’s why I’m so excited about the launch of Merlin Agent Builder at Tray.io! ⚡ ✨ With powerful features like: 🔹 Pre-built Agent Accelerators 🔹 Real-time data integration 🔹 Enterprise-grade governance Merlin Agent Builder makes AI agent deployment faster, smarter, and more scalable. 🤖📈 Proud to be part of a company that’s shaping the future of enterprise AI! 🌟 🔗 Learn more here: tray.ai

🚀Exciting news🚀 Today, Tray.ai launched the Merlin Agent Builder, and it’s set to redefine how enterprises build and scale AI agents. With curated templates for IT, customer support, and knowledge management, Merlin Agent Builder lets enterprises deploy production-ready AI agents faster than ever—all while integrating seamlessly across their systems. Check it out and see how we’re leading the AI agent revolution!