ICICI Lombard’s Post

I recently made one claim for my car insurance and based on my experience I would suggest not to go for ICICI Lombard as they are having number of policies to benefit themselves..hi ICICI Lombard if you are concerned about consumer experience then let me know i will share what i experienced

Worst service by icici lombard and prior desk team they make fools last 3 months the team and it's members are not give me proper update only say wait 2 days now I request to all people do not buy icici policy

Ignoring Customers and Deleting Comments – Is This How You Build Trust? It’s appalling that after tagging Sanjeev Mantri and the official ICICI Lombard account regarding my two-month-long unresolved claim, there has been no meaningful response. Instead of addressing customer grievances, ICICI Lombard has resorted to deleting comments from their LinkedIn page, silencing genuine concerns. My claim was wrongly rejected with the baseless reason that my car was “used for hire or reward”. Despite multiple follow-ups, the company has failed to provide any evidence or justification. This refusal to engage and the deliberate deletion of customer feedback highlight: 1. A shocking lack of transparency and accountability. 2. Neglect of customer concerns, even when escalated publicly. 3. An attempt to silence criticism, rather than resolve issues. ICICI Lombard, this is not how a reputed organization operates. Ignoring valid concerns and suppressing customer voices erodes trust and damages your credibility. Deleting comments won’t hide the truth—it only exposes your failure to address legitimate grievances. #ICICILombard #PoorService #Accountability #InsuranceClaim #Transparency

The team has say wait 4 working day 4 days are going say wait 2 working day but 9 days are going and give not proper update

It’s been over two months since I raised my car insurance claim and the experience has been nothing short of frustrating and disappointing. Despite countless follow-ups, I am repeatedly receiving the same template-based responses stating that my claim has been rejected because “the car was used for hire or reward”. What’s worse is refusal to provide any evidence or justification for this baseless claim. Every attempt to seek clarity or resolution is met with vague, copy-pasted responses that completely disregard my concerns. This behavior reflects: 1. A gross lack of accountability. 2. Negligence in handling legitimate customer grievances. 3. A total failure in transparency, which is the foundation of trust in any insurance provider.

It has been over two months of endless calls and emails with ICICI Lombard regarding my car insurance claim, which has been wrongly rejected with the baseless reason that “the car was used for hire or reward.” Despite my repeated requests, they refuse to provide any evidence or documentation to support this claim. To make matters worse, ICICI Lombard representatives have now blatantly stated that they “can’t share evidence” and suggested I proceed with external escalation. This dismissive and unprofessional attitude is shocking and demonstrates a complete lack of accountability and transparency. This is not just about the claim—it’s about the trust customers place in ICICI Lombard. I strongly urge senior management to take immediate action to resolve this issue fairly. Ignoring valid customer concerns is no way to operate a business. ICICI Lombard, it’s time to step up, take responsibility, and address this matter. Enough of the delays and vague excuses. #ICICILombard #CustomerRights #InsuranceClaim #Transparency #Accountability

ICICI Lombard - I am extremely frustrated with the unprofessional and rude behaviour of staff,I have recently initiated cashless claim for treatment claim number - 110100807851 but cashless claim rejected due an incomplete documents and cooperation with insured person and hospital. I have submitted all possible document which is demanding by ICICI Lombard team but I think they are not interested to proceed cashless initiative smoothly. Based on my experience I would not suggest to go for ICICI Lombard they are just giving a false information to ICICI Lombard settlement ratio is 97.6% ,this completely wrong information.

For over two months, I have been battling ICICI Lombard regarding my car insurance claim (Claim No. MOT15322833), which was rejected with the baseless reason that my car was allegedly “used for hire or reward.” Despite numerous follow-ups, ICICI Lombard has now stated they are “unable to share verifications and findings” to justify their decision. This refusal to provide evidence raises serious doubts about the legitimacy of their claim process and demonstrates a shocking lack of transparency. Here’s what customers should know: ICICI Lombard is denying claims without proof. They are refusing to share findings, even when requested multiple times. Their customer service relies on template-based responses, offering no real resolution. As policyholders, we trust insurers to act fairly and transparently, especially during critical times. ICICI Lombard’s approach shows a clear disregard for customer rights and accountability. I urge Sanjeev Mantri to take immediate action to address this issue. Ignoring valid grievances and refusing to provide evidence only erodes customer trust. If this is how ICICI Lombard handles legitimate claims, I urge potential customers to think twice before trusting them with their insurance needs.

@ICICILombard – I am extremely frustrated with the unprofessional and rude behavior I’ve encountered from your customer service team regarding my claim MOT15573568. My bike was in an accident on 9th December, and despite submitting all required documents, my claim was wrongly rejected due to an incomplete surveyor assessment and errors made by the service center. To make matters worse, the customer service executives were dismissive and mentally harassing, leaving me more stressed. I urge you to reassess my claim properly and ensure this matter is handled fairly. This experience has left me deeply dissatisfied, and I hope ICICI Lombard will take swift action to restore its reputation. I expect a quick resolution and to be treated with the respect I deserve as a customer. #ICICILombard #CustomerService #ClaimResolution

Alert avoid icici lombard any insurance