HSMAI Hawaii Chapter’s Post

Build on years of active listening to meetings & event planners and their needs, Together By Hyatt has undergone an extensive refresh inspired by World of Hyatt's global Be More Here platform - complete with new benefits, differentiated branding, and a customer-centric approach. #togetherbyhyatt #bemorehere #bemorecaredfor #bemoreefficient #bemoreimpactful #bemoreintentional #hyatt

Successful sales teams know that setting expectations is one of the key criteria for exceptional meeting planning. But setting and then meeting those expectations can be a slippery slope today. Read Knowland CEO Jeff Bzdawka's Hotel Management article on setting expectations and consistently delivering on promises, here: 🔗 https://hubs.la/Q02p7_QV0 #Knowland | #JeffBzdawka | #HotelManagement | #Hotel | #Hotelier | #Event | #Meetings | #GroupDemand

Small meetings are increasingly popular in 2024. About 70% of meetings are projected to have 200 or fewer attendees. Boutique hotels are in a great position to benefit from this trend with their small and intimate event spaces, as well as their exceptional personalized service. 🛎️ If you're a small hotel venue looking to navigate the group landscape successfully, read some valuable tips and strategies here: https://hubs.la/Q02sYTdw0 #SmallHotels #BoutiqueHotels #SmallMeetings #MeetingsAndEvents #GroupBookings #GroupBusiness

🌟 Thrilled to share an insightful article on navigating the challenges of expectation alignment in hospitality operations. In the dynamic landscape of hospitality, ensuring alignment between guest expectations and operational capabilities is paramount. This article delves into the nuances of this crucial aspect and offers valuable insights for our industry. 💡 What innovative strategies have you implemented to exceed guest expectations and drive exceptional experiences? Share your insights and best practices in the comments below! #HSMAIHawaii #HospitalityLeadership #GuestExpectations #OperationsManagement #CustomerExperience #InnovativeHospitality HOTEL MANAGEMENT Magazine Read the article here: https://lnkd.in/gdCY4NpG

From cumulative calculations to compensation policies, our latest blog by Cheryl Barnet offers a comprehensive guide to managing your event's guestroom attrition. What's more, be sure and check out SHW's updated Venue & Hotel Sourcing webpage! https://lnkd.in/etWNh4qn #VenueSourcing #HotelAttrition #EventPlanning

As we navigate the evolving landscape of the hospitality industry, one trend presents a golden opportunity for small hotel properties: the rise of small meetings. A recent article in the HSMAI newsletter by Knowland emphasizes that planners anticipate meeting sizes to grow somewhat in the next year, yet not dramatically. 🔥 This projection suggests that approximately 70% of meetings will include 200 or fewer attendees. This shift towards smaller gatherings is not just a trend but a signal for small hotel properties to recalibrate their strategies. By tailoring services and facilities to cater to these more intimate groups, hotels can unlock a significant revenue stream that aligns with current demand patterns. This insight encourages a strategic pivot towards offering flexible solutions that meet the unique needs of small meetings. Whether through personalized service, adaptable spaces, or innovative technology, there's a clear path to not only attracting this segment but providing an unmatched experience that stands out in a competitive market. Let's embrace the rise of small meetings and turn it into an opportunity to exceed client expectations, and drive meaningful growth for small hotel properties. #HospitalityIndustry #SmallMeetings #HotelManagement #BusinessStrategy #SendSites Julie Mignerey https://lnkd.in/gVPHjTw4

🛎️ Level up the attendee experience with seamless hotel bookings 🛎️ Tackling hotel reservations can be a headache for event planners and attendees alike. Our latest article reveals how a fully integrated hotel room block booking solution transforms the process, ensuring a smooth start to the event experience. Discover the key to boosting satisfaction and simplifying event logistics by taking attendees straight from registration to booking. Read now 👉 https://lnkd.in/eXFAp4Fn

"Hotels today have roughly 48 hours to respond to a group booking inquiry before they risk becoming a second or third priority to event planners." What a great article Dylan Smith! Thanks for sharing your thoughts. It is such a crucial time for hoteliers to look at truly optimising their M&E opportunities and profitability. #Hospitality #RevenueManagement #HotelManagement #Meetingsandevents

5 Essential Tips When Selling to Meeting Planners. https://lnkd.in/drGxpq46 #hotels #meetings #events #hotelevents #meetingsandevents #groupsales #hotelgroupsales #hotelsales #hotelbooking #directbooking #onlinebooking #hotelrevenue #revenuemanagement #onlinemarketing #digitalmarketing #hotelmarketing #sales #marketing #reservations #bookingengine #channelmanager #otas

Effective communication with guests stands at the heart of unparalleled service in the hospitality industry. To help you master this art, we've compiled our "Top 9 Tips for Hotel Guest Communication" - a treasure trove of insights and strategies designed to elevate your guest experience to new heights. But that's not all! We believe in not just sharing knowledge, but also in hands-on learning. 📚✨ Join us for an exclusive event, run by Britannic and Mitel, where we'll bring these tips to life and guide you through practical ways to implement them. It's a fantastic opportunity to network, learn, and enhance your hospitality skills. 👉 Dive into our blog to get a head start: https://bit.ly/43uO2Uz 📅 Save the date for our event, please follow the above link and scroll to the end of the blog for more details! Let's transform the way we communicate with our guests, creating memorable experiences that last a lifetime. See you there! #Hospitality #GuestCommunication #HotelManagement #NetworkingEvent #HotelIndustry #TopTips #BusinessComms #BusinessDevelopment