The Hotel Moment podcast’s Post

In hospitality, things don’t always go as planned. But how quickly you respond to issues makes all the difference. ❌ Unresolved complaints = dissatisfied guests, negative reviews ✅ Solved on the spot = happier guests, stronger loyalty 𝗣𝗿𝗼 𝘁𝗶𝗽: Empower your team to act quickly on negative experiences with instant feedback tools that address issues in real time, turning potential problems into loyalty-boosting opportunities. Want to see how it works step-by-step? Swipe through the carousel to discover how you can turn guest complaints into stronger loyalty. 👇 --------------------------------- #Hospitality #GuestExperience #Hoteliers #HotelTech

The Secret to Winning Guest Loyalty! Repeat guests are the backbone of successful hospitality. Here's how you can ensure they keep coming back: Quality: Cleanliness, comfort, and streamlined processes make every stay seamless. Guest Experiences: From addressing concerns promptly to hosting memorable activities, it's all about creating moments they'll cherish. Communication: Stay connected with thoughtful messages, fast responses, and actionable feedback. Every interaction counts when it comes to building lasting relationships with your guests. Let’s create experiences they’ll never forget! #WINCLOUD #guestloyality #customersatisfication #hospitality #hospitalityinnovation #guestsatisfication

Are you prioritizing your guests? Guest satisfaction directly impacts your bottom line; will they come back again? Will they tell their friends to come? Will they buy more? Take a look at how Cinnabon improved their guest satisfaction with mystery shopping: https://hubs.ly/Q02sZ8ZP0 #CustomerExperience #Cinnabon #RBG #RealityBasedGroup

Want to see your property from a guest’s perspective? With WNW's Mystery Shopper Services, we send a mystery guest to evaluate your service and quality firsthand. After our visit, we'll provide a detailed report with actionable insights to boost guest satisfaction and overall quality. Learn more about this service at https://bit.ly/3TCatU3 #WNWHospitality #MysteryShopper #HospitalityManagement #Hospitality #HotelManagement

Guest engagement programs are key drivers of business growth in the hospitality industry. These programs aim to deepen the connection between hotels and guests, enhancing the overall guest experience. Strategies like feedback mechanisms, personalized experiences based on preferences and brand loyalty programs play a crucial role in fostering trust and long-term relationships. Effective engagement also involves promoting ancillary services such as Spa, Concierge, and Dining through targeted approaches ultimately boosting per guest revenue. These initiatives are vital for improving guest satisfaction, building loyalty, increasing repeat business and harnessing guest advocacy. In the long run, these programs transform transient visitors into loyal brand advocates, paving the way for sustained business success. #HospitalityIndustry #GuestEngagement #BusinessGrowth #CustomerExperience

Curious to know the secret to increasing your guest satisfaction and making a lasting impression? The answer is simple: welcome packs. From personalized guides to local treats, learn why these small gestures make such a big impact in this article from our partners at Avantio. Check it out here: https://lnkd.in/gRFyivFk #hospitality #shorttermrentals #propertymanagement #airbnbhost

What is dis-loyalty? Carlo Del Mistro explains to Karen Stephens in the most recent episode of Hotel Moment: "We don't call it a loyalty program. It's about membership and exclusivity." This revolutionary program offers members immediate access to a suite of benefits, from discounts on hotel stays and dining to exclusive offers at newly opened properties—all without the complexity of tiers or points. Carlo is the Chief Digital Officer at Ennismore and he and the company have been bucking the trend of traditional loyalty programs. The aim is simple yet profound: to encourage guests who are loyal to one Ennismore brand—like the beloved Mama Shelter or chic Hoxton—to explore other brands within the Ennismore portfolio. Listen in to the latest episode of Hotel Moment with Karen Stephens to hear all about the value they provide to customers, the importance of data in maintaining this operation, and start elevating your understanding of guest loyalty in the digital age! #GuestLoyalty #HospitalityInnovation #Ennismore #dis-loyalty

If you’re interested in Personalization in Hospitality, here’s another helpful resource I recommend checking out: Customizing Guest Experiences for Loyalty. 1. Personal touches create repeat guests 2. Enhances guest satisfaction Bookmark it.

In the hospitality industry, guest recovery is a great opportunity to transform a negative experience into a memorable one. Key steps include listening actively to understand the guest's concerns, apologizing sincerely to rebuild trust, and acting swiftly to address the issue. Exceeding expectations by adding a personal touch can enhance the guest's experience. Finally, and most importantly follow up to ensure satisfaction and invite them to return. Every interaction is a chance to strengthen your brand's reputation. Embrace guest recovery as an opportunity to learn, improve, and delight your guests! #Hospitality #CustomerExperience #GuestRecovery #ServiceExcellence @copy

The Power of Personalization in Hospitality. In today’s hospitality industry, guests are seeking more than just a room they’re looking for memorable experiences. Personalized touches like remembering a guest's favorite drink or tailoring room preferences make all the difference. Building these personal connections not only boosts loyalty but also enhances overall guest satisfaction. #Hospitality #GuestExperience #CustomerService