HGEM’s Post

How do we help hospitality businesses to drive growth? 📈 Watch our 30-second video explaining our framework for: ✅ Getting more customers ✅ Improving customer loyalty ✅ Increasing average spend www.hgem.com #hgem #thehub #hospitalitytech #guestexperience

How do we help hospitality businesses to drive growth? 📈 Watch our 30-second video explaining our framework for: ✅ Getting more customers ✅ Improving customer loyalty ✅ Increasing average spend #hgem #thehub #hospitalitytech #guestexperience

Stay customer-focused in everything you do.

#tuesdaytestimonial Another Tuesday, another heartwarming customer testimonial! We can't express enough gratitude for your kind words and support. Thank you for taking the time to share your experience with us. Your feedback fuels our passion and drives us forward. We couldn't do it without you! 🙏 Here's to many more success stories together! 🤝 #clientsuccess #customerfeedback #clientsatisfaction #customersatisfaction

"Actions speak louder than words! 🌟 It’s not just what we say, but what we do that makes a difference. Whether going the extra mile for a customer, supporting a team member, or leading by example, each action reflects our dedication and values. After all, actions aren’t just louder; they’re lasting. Let’s continue to make an impact that speaks volumes. 💪✨ #ActionsSpeakLouder #LeadByExample #MakeADifference #CustomerCare #TeamSupport #WalkTheTalk"

This week, we're sharing another incredible review from a valued customer. It captures how a smooth, supportive process can transform a typically stressful journey into a rewarding experience. ⭐ Are you ready to experience our top-notch service first hand? Get in touch, and let’s work together to achieve your goals. 💬✨ #Customerfeedback #Trustpilotreview #feedbackFriday #FiveStarService

Here's another fantastic review we've received from a happy customer 😊 We're thrilled to hear your thoughts. Your feedback helps us to continue to deliver the best service possible! If you haven't shared your experience with us yet, don't forget to leave a review—we'd love to hear from you! 🙌 #customerreview #feedback #leaveusareview #customerfeedback

How do you truly measure success in what you do? Sometimes, the numbers tell us one story, but the deeper insights, the human experiences, tell another, far more profound. Today, I'm reflecting on a customer review that touched the core of why we do what we do. This journey we're on isn’t just all about hitting targets or ticking boxes. It's been countless hours dedicated to perfecting our customer service, developing our teams, and enhancing our processes focussed on delivering exceptional customer service. So when we see a review like the one we received recently, it validates every effort, every late night, every decision made in pursuit of excellence & in the process of Nurturing we understand that amazing things take time to build. Growing our community has had it's challenges but it is also such a rewarding journey. To see our community not just grow but thrive and strengthen, (both with two legs & four), It is a testament to the passion and dedication poured into every part of our business by ourselves & our teams. (Emma Platt) I would love to hear from you. What keeps you going when the going gets tough? What moments or feedback remind you why your hard work is worth it? Let's share and celebrate our journeys, the visible and the hidden victories! #BrandValues

Another powerful Customer Advisory Board meeting is in the books 🎉 A huge thank you to our CAB for a truly productive session last week! 🙏 We explored everything from events and courses to fresh content ideas and left with game-changing insights that will help shape our months ahead. The ideas and feedback shared were invaluable, and we can’t wait to put them into action! Here’s to continued collaboration and a stronger, more engaged community. 🥂 We look forward to gathering our CAB members together again in six months! 🚀 #customersuccess #customersuccesscollective #customeradvisoryboard