Heinz Meyer’s Post

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Director & Owner @ Orris Digital | Digital Marketing Expert

We've recently been having an issue with some EU client's GA4 data, whereby the campaign for Google Ads is reported as (organic). It has affected up to 75% of their Google Ads data reported in GA4 and it occurred on 7 accounts beginning on the 9th/10th July. I had been trawling the internet to try and find out what the issue could be. We tried over 20 different "solutions", we reached out to GA4 and they ignored us, Google Ads Account Strategists pawed us off as usual (bearing in mind we're a Google Ads Premier Partner, but then this isn't a Google Ads issue...). Eventually one of our clients was escalated to what I can only describe as 2nd tier support for a different issue. When they said they'd be escalating us up to the next level of support I asked about the google / cpc > (organic) issue and they couldn't find any reference to it even after spending 20 minutes with us on hold whilst they spoke to colleagues. They decided to escalate this issue to the next level of support as well. Here is the response: "Issue 2: Regarding the missing campaign name attribution in GA4, we've identified a known bug impacting attribution of Google Ads traffic. This bug results in misattribution of Google Ads traffic to the "google/organic" channel. Our engineering team is actively working on a resolution. We sincerely apologize for any inconvenience this may cause and appreciate your patience. Due to internal processes, a fix may take longer than anticipated." How is it that a known issue that directly affects data which Google expects us to use for decision making isn't being communicated to customers and users or even their own staff? Luckily my clients us the Google Ads Conversion Tags as their primary conversion sources in their accounts, but what if they used GA4 Conversions instead? Who would be liable? #google #paidsearch #ga4 #googleanalytics

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