Harsha Angeri’s Post

Discover the transformational potential of Generative AI in telecom through Harsha Angeri's insightful article. As VP of Corporate Strategy and Head of AI Business at Subex, Harsha delves into how Generative AI can revolutionize telecom operations, enhance customer experiences, and drive innovation. Don't miss out on understanding the future of AI in the telecom industry! Read the full article here in VanillaPlus: https://bit.ly/45NBRU0 #GenerativeAI #GenAI #Telecom #CustomerExperience #Innovation #AI #Subex #DigitalTransformation

Explore how Echo AI's genAI platform transforms customer interactions into actionable insights, featured in Forrester's latest report on AI's impact in contact centers. Read the full news - https://lnkd.in/dBQFEzYZ #GenAI #ContactCenter #AIinBusiness #CustomerExperience #TechEvolution #ForresterReport #techedgeai

Harnessing the full capabilities of AI demands a deliberate strategy for its incorporation into existing systems. A focus on aligning business objectives with technological advancements, alongside a commitment to ongoing enhancement, is essential for deriving meaningful insights that elevate the customer experience. Delve into the top six obstacles to generative AI implementation and identify actionable strategies to navigate these challenges. #GenerativeAI #PowerofConcentrix https://shorturl.at/D9uRk

Learn about how AI can empower and revolutionize customer service delivery. It's not about taking humans out of the equation. Rather it's about how to exceed the customer expectation at every possible moment along the customer journey. Sign up to learn more from my esteemed colleagues Aaron Schroeder and Whitney Kirchner as they dive into how Vertex AI makes magic happen. #googlecloud #customerexperience #GenerativeAI

Verint Named Leader, again! When it comes to implementing conversational AI in your business, you want to be sure you’re working with the very best. Verint are proud to be named Leader in the Opus Research Conversational AI Intelliview Report. Specifically, our IVA is positioned as the leader for: 🤖 Product completeness 🤖 Flexibility 🤖 Strategic potential The report highlights Verint IVA’s exceptional performance in all four scoring components: state-of-the-art capabilities, integration points and scalability, real-world success, and vision. Download the report for the full story! #AI #ConversationalAI #Opus #IVA #IntelligentVirtualAssistant #CX #Verint

Light Reading has published an article about Amdocs' Generative #AI moving beyond the proof-of-concept phase, and it's truly impressive! Our CMO, Gil Rosen, shared how this AI revolutionizes customer experiences and operational #efficiency. It's incredible to see how our work is making waves in the industry. If you're interested in seeing how Amdocs is pushing the boundaries of AI #technology, check out the article. It's packed with insights and examples of our #innovation you won't want to miss. Read more: https://lnkd.in/eB2ibB7U #GenAI #Innovation #Telecom #FutureOfWork #DTW24

Embracing the era of Gen AI 🧠 means unlocking the power of combining IQ and EQ. At Talkdesk, we believe in harnessing the potential of AI to augment human capabilities. With Talkdesk AI products, high EQ individuals can leverage intelligent tools to enhance customer interactions, foster deeper connections, and drive meaningful outcomes. Let's embrace this opportunity to bridge the gap between human empathy and technological advancement. Together, with Talkdesk AI, we can redefine what's possible in the age of AI. #GenAI #EmotionalIntelligence #ArtificialIntelligence #TalkdeskAI https://lnkd.in/eBVMz2bP

Customers seek immediate and personalized interactions, and Conversational AI voice agents deliver on these needs, offering game-changing technology poised to revolutionize CX. The goal of integrating conversational AI is not to replace human agents but to augment their capabilities. By offloading repetitive and routine tasks to AI, human agents are freed to focus on complex, high-touch interactions that require deeper empathy and nuanced understanding. Learn more in this blog from Alorica IQ's Samy Z.: https://bit.ly/4dWWGyB #ConversationalAI #CXInnovation 

Explore how Generative AI is transforming business operations and driving innovation across industries. From reshaping customer interactions to enhancing decision-making, discover the immense potential of GenAI for future growth. Read the full article by Karthik T S, Head of Centre of Excellence at THIS, on Forbes: https://lnkd.in/g5yitN3g #GenAI #BusinessInnovation #AI #Automation #DigitalTransformation #FutureOfTech

Unlock the power of AI in Service Assurance! Telecommunications companies have long prioritized service quality to thrive in competitive markets. With the continuous evolution of processes and practices, service assurance has become a critical focus area. Discover how AI is transforming service assurance and driving efficiency. Explore the future of service assurance with AI! Download our Data Sheet now for valuable insights: https://hubs.la/Q02sSSRC0 #AI #ServiceAssurance #Telecommunications #DataInsights