Harrison Knight’s Post

🌟 Moving from 2nd Line to 3rd Line Support 🌟 If you're a 2nd line support engineer aiming to step up to a 3rd line role, there are key skills to focus on. Let's dive into what can make this transition smoother and more effective. Firstly, deepen your technical knowledge. Familiarise yourself with advanced troubleshooting techniques and complex system configurations. This includes understanding network protocols, server management, and virtualisation technologies. Hands-on experience with these will set you apart. Secondly, enhance your problem-solving skills. 3rd line roles often involve tackling the most challenging issues. Develop a methodical approach to diagnosing problems and think critically about solutions. This will not only improve your efficiency but also your confidence in handling high-pressure situations. Lastly, communication is crucial. As you progress, you'll need to liaise with various teams and possibly mentor junior staff. Clear, concise communication ensures that everyone is on the same page and that solutions are implemented effectively. What other skills do you think are essential for this transition? Share your thoughts! 💬 #CareerProgression #ITSupport #TechSkills

IT support is essential for businesses of all sizes, and as technology advances, skilled IT professionals are more in demand than ever. The diversity and complexity of systems ensure that no two days are the same, making this career path both engaging and rewarding.💡 In our most recent blog, learn more about 1st Line, 2nd Line, and 3rd Line Engineer roles and how you can progress your career through these roles. Discover how advancing your skills such as gaining experience, pursuing certifications, and staying up-to-date with the latest technologies can help you to build your IT support career. #ITSupport #CareerDevelopment #TechCareers #PathwaysToSuccess #ProfessionalGrowth #ITSkills #CareerAdvancement

Can a L1 Service Desk Role Fast-Track Your IT Career Skills? Answers: https://lnkd.in/ganp7Jpn #ServiceDesk #CareerGrowth #ITSkills Hey everyone! 😊 I'm curious to hear your experiences with Service Desk L1 jobs. Have you found yourself in a position where you not only tackled daily tasks but also picked up some valuable skills that helped you level up in your career? Here are a few areas I’ve been thinking about that could really boost your skills on the job: Enterprise Networks: Understanding how networks operate can be a game-changer. VLANs and Switches: These components are crucial for managing data traffic efficiently. IPv4 vs IPv6: Knowing the difference between these two can greatly enhance your troubleshooting skills. Security Measures: It's essential to know how to protect your systems from threats. Scripting: Learning some basic scripting can automate tasks and streamline processes. Endpoint Configuration Managers: Managing devices effectively is key in any IT environment. Imagine being able to learn these things right at your job instead of having to do it in your spare time! It can make such a difference in your professional development a...

Can a L1 Service Desk Role Fast-Track Your IT Career Skills? Answers: https://lnkd.in/g_NrNEYy #ServiceDesk #CareerGrowth #ITSkills Hey everyone! 😊 I'm curious to hear your experiences with Service Desk L1 jobs. Have you found yourself in a position where you not only tackled daily tasks but also picked up some valuable skills that helped you level up in your career? Here are a few areas I’ve been thinking about that could really boost your skills on the job: Enterprise Networks: Understanding how networks operate can be a game-changer. VLANs and Switches: These components are crucial for managing data traffic efficiently. IPv4 vs IPv6: Knowing the difference between these two can greatly enhance your troubleshooting skills. Security Measures: It's essential to know how to protect your systems from threats. Scripting: Learning some basic scripting can automate tasks and streamline processes. Endpoint Configuration Managers: Managing devices effectively is key in any IT environment. Imagine being able to learn these things right at your job instead of having to do it in your spare time! It can make such a difference in your professional development a...

Networks are important for every industry, so the need for networking skills is growing. The Network Technician Career Path helps to get ready for the Cisco Certified Support Technician (CCST) Network certification and jobs like Network Support Technician, Help Desk Technician, or ITSupport Specialist.I learned how networks work, including the devices, media, and protocols that allow network communication. I gained important skills to troubleshoot problems and use help desk best practices.🎓 #HelpDesk #BinarySystems #CiscoDevices #Ethernet #CISCO #NetworkTroubleshooting #Networking #Support #WirelessAccess

Can IT Support Techs Transition to Sysadmin Roles Successfully? Answers: https://lnkd.in/gc8CXJyK #CareerTransition #SysadminPath #ITSupport Hey everyone! 😊 So, I’ve got a question for you all. I’m currently working as an IT support technician with a focus on installing and maintaining printers. The job description mentions that I need to have a solid work ethic, good people skills, and a strong understanding of printer hardware and network connectivity. Now, here’s the thing: I’m considering whether this role can be a stepping stone to becoming a Sysadmin later on. Traditionally, the path seems to go through service desk roles before moving into sysadmin and security positions. But, since this job involves dealing with networks, working with customer tickets, and setting up equipment, I’m wondering if it could still lead me in that direction. 📌 Here’s what I'm pondering: Skill Development: Will working with networks and troubleshooting issues give me the foundational skills I need for a Sysadmin role? Certifications: I’m already working on my Google IT certification and plan to tackle the COMPTIA A+. How important are these for making that transition? L...

Can IT Support Techs Transition to Sysadmin Roles Successfully? Answers: https://lnkd.in/g3qGiUJZ #CareerTransition #SysadminPath #ITSupport Hey everyone! 😊 So, I’ve got a question for you all. I’m currently working as an IT support technician with a focus on installing and maintaining printers. The job description mentions that I need to have a solid work ethic, good people skills, and a strong understanding of printer hardware and network connectivity. Now, here’s the thing: I’m considering whether this role can be a stepping stone to becoming a Sysadmin later on. Traditionally, the path seems to go through service desk roles before moving into sysadmin and security positions. But, since this job involves dealing with networks, working with customer tickets, and setting up equipment, I’m wondering if it could still lead me in that direction. 📌 Here’s what I'm pondering: Skill Development: Will working with networks and troubleshooting issues give me the foundational skills I need for a Sysadmin role? Certifications: I’m already working on my Google IT certification and plan to tackle the COMPTIA A+. How important are these for making that transition? L...

Question: How do look desirable to employers when you have no hands on experience other than education? I have been applying for desktop support - tier level one jobs and getting turned down because I lack the experience they require. If that type of job is generally the job to start your IT career. How are you expected to have any experience?

Ready to become an IT problem-solver? 💻 Register for IT Support/PC Technician course to gain hands-on skills in troubleshooting, network management, and tech support essentials. Perfect for anyone looking to start or boost their career in IT 🚀  #VillageTech #ITSupport #TechTraining #FutureReady #DigitalSkills

Should companies hire only individuals who have the qualifications of the position they are hiring for? In my honest opinion, the answer is no. This even applies to the entry level positions. What are the requirements? 2 to 4 years of experience! For entry level? I myself went from my first Tech jobs as a tier 3 helpdesk technician to a senior windows server admin in under 6 years with much less experience in all areas. I have gone into every job I have ever had completely blind of what to do. To top that off, how many interviews did I have to go through? I only interviewed for 2 jobs that I have ever had and that was my 1st and 3rd IT Job. What happens when you take a chance on someone and hire them? They learn the job and gain the experience. We do not always need to be trained. Sometimes, people learn differently. In my own case, I learn the job and what to do by doing the job daily. These hiring practices of denying people just because they do not have what you want needs to end. Give us all a chance and you will see that you did not make a mistake!