Happy Money’s Post

🎉 Happy Customer Service Week! 🎉 This postcard is a reminder for me that Customer Service Week is not just about celebration; it's about recognizing efforts that drive success. I am incredibly proud of my team and the exceptional results they achieve each year. Watching their growth is the greatest motivation I could ever imagine. So, how can we, customer service leaders, use this week to boost team morale and spirit? Here are some ways to celebrate: 🌟 Internal and External Recognition: Create a plan to highlight both individual and team achievements. Celebrate these milestones internally with awards or certificates, and promote successes externally, such as on social media, to display your team's commitment and dedication. 💡Motivational Day: Share your vision and strategy for customer service as a leader. Engage with your team and encourage their participation. This can rekindle passion and align efforts with long-term goals, fostering innovation and inspiration. ☕ Coffee Day: Simple gestures, like organizing a Coffee Day, can have a significant impact. It’s an opportunity to connect and recognize each team member's dedication in a relaxed setting. Whether hosting a virtual coffee meetup, bringing coffee to the office, or providing snacks, these small acts of appreciation are meaningful. 🙏 Kudos Day: Set aside a day to show appreciation for both customers and team members. Send thank-you notes to loyal customers and encourage employees to exchange kudos with one another. 🤝 Team Building Day: Boost collaboration and build mutual respect with fun activities like virtual escape rooms, charity events, or creative workshops. A united team isn't just more resilient—it's ready to tackle any challenge together! So happy celebration to everyone engaged in Customer Service! P.S. We celebrate by engaging in online team-building activities, discussing our goals and vision, and acknowledging each other's achievements. 💫 How are you celebrating? #CustomerServiceWeek #TeamAppreciation #TeamCelebrations #WorkplaceCulture

“A team is not a group of people who work together. A team is a group of people who trust each other.” – Simon Sinek As the buzz of Customer Service Week fades, let's keep that team spirit alive and thriving! 🌟 Ever noticed how sports teams have pre-game rituals? They're not just superstition - they're about building unity and shared identity. What if we brought that same energy to our everyday work life? Here are three unexpected ways to strengthen your team bonds: 🎵 Create Your Team's "Walk-Up Song" Baseball players have personalized music when they step up to bat. Why not create a team playlist where everyone contributes their motivational anthem? Play it during morning huddles or to celebrate wins. Music connects us on an emotional level that spreadsheets never will! 🎨 "Failure Wall" Gallery Turn your mistakes into masterpieces! Designate a wall where team members can share their biggest "whoops" moments and what they learned. Recently, our team turned a major email blunder into a hilarious comic strip - now it's everyone's favorite spot for coffee breaks and spontaneous problem-solving sessions. 🏆 Skill-Swap Championships Host monthly sessions where team members teach each other their secret superpowers. Last month, one of our techs showed us new AI tools while our customer service rep showed us techniques for dealing with non-responsive customers. It's amazing how much-hidden talent exists within our teams! When was the last time your team did something totally unexpected together? The magic happens outside our comfort zones! Let's reimagine team building - one quirky idea at a time. Share your most creative team bonding activity below! #TeamBuilding #WorkplaceCulture #CustomerService #TeamworkMakesTheDreamWork

At Premium Plus - Zendesk's EMEA Partner of the Year, we operate on the EOS framework. 🧡 Our 5-5-5 conversation (quarterly conversation) is a crucial part of the 90 Day World within our organisation. 🎯 Yesterday, I had my second 5-5-5 conversation with my manager. These meetings are a great opportunity to discuss what's working, what isn't, and how we can improve. It's a chance to understand each other's thoughts. What I love most about these 5-5-5's is the chance to also give feedback to my manager, not just on what I'd like to see different in their approach, but also on what could be improved in the workplace overall. 🚀 What makes it even better is that my manager actually acts on this feedback; it's not just ignored. I think at Premium Plus we're not just growing as individuals, but with EOS, I believe our company can grow immensely as well. 📢 Big Shoutout to our managers Kurt Pinoy Thomas D'Hoe 🎯 & Kristof Bartok who invest so much time in these things. 💜

Wrapping up an incredible and inspiring week in Vegas at Zendesk's flagship event #Relate! 🌟 What I love most about working in this space is the powerful human connection that truly good customer service can foster and create. We all have the ability to everyday wake up and change lives, just based on the interactions we have and how we treat each other. During one of our community-focused lunches during the week, the menu read: If you want happiness for an hour - take a nap. If you want happiness for a day - go fishing. If you want happiness for a year - inherit a fortune. If you want happiness for a life time - help someone else. Here's to being the market leader in the CX space allowing us to help companies create incredibly powerful moments that shape how we experience life! 💛 Adrian Fallow Damian Gona Christopher McKee Eli Pontoniere Felipe Capusso Josh Brzeszkiewicz Kristen Durham

Ever feel like your customer service team could use a little extra spark? ✨ Let's talk about how to celebrate Customer Service Week with a twist! I'm excited to share a fun idea that's all about "Balanced Minds, Bright Service." 🧘♀️💡 Here's a creative way to boost your team's energy and focus: Create a "Creative Break Zone" 🎨 Imagine a space in your office filled with: Coloring books Jigsaw puzzles Brain teasers Maybe even a small Lego set! Why does this work? 🤔 Mental Reset: These activities allow your team to step away from screens and recharge their mental batteries. Stress Buster: Engaging in creative tasks can lower stress levels and improve mood. Problem-Solving Boost: Puzzles and brain teasers can sharpen cognitive skills, making your team more equipped to handle complex customer issues. Team Bonding: It's an excellent way for team members to interact in a relaxed setting, strengthening relationships. Increased Productivity: Short, creative breaks can actually improve focus when returning to work. How to implement: Designate a quiet corner or room Stock it with various creative supplies Encourage 10-15 minute breaks throughout the day Remember, a team with balanced minds provides brighter service! 💪 Have you tried something similar in your workplace? What creative activities do you think would work best for your team? Share your thoughts below! 👇

"Happy Sunday, LinkedIn fam! 🌞 Welcome to Day 3 of the visibility challenge. Wishing you all an amazing week ahead, filled with opportunities and success! As your go-to for Customer Support, Administrative Assistance, and Virtual Support, I'm here to make your weekdays a breeze. Need help managing emails, handling inquiries, or tackling daily tasks? Consider it done! My job is ensuring business owners like you stay organized and focused, so you can crush your goals with ease. Let's connect and collaborate to make your week even more productive! Turn on those notification bells so you never miss out on valuable insights and support. Together, we'll make this week one for the books! 📆💼 #CustomerSupport #AdministrativeAssistant #VirtualAssistant #Productivity #HappySunday #20daysLinkedInChallengewithIjezieBeyounceEzinne #BibiDigital"

Weekly round-up: 1. Got a co-working space sorted so that I no longer rely on a wonky coffee shop wifi 👨🏼💻 2. Stopped having meetings on Mondays & Wednesdays to get more 'deep work' done. 3. Had to work weekends to catch up on all the client requests😭 4. Got 1 new client onboarding next week (every small win counts!) 𝗔𝘀𝗸𝗶𝗻𝗴 𝗺𝘆 𝘁𝗲𝗰𝗵𝘆 𝗳𝗿𝗶𝗲𝗻𝗱𝘀 - 𝗮𝗻𝘆𝗼𝗻𝗲 𝗸𝗻𝗼𝘄 𝗮 𝗴𝗼𝗼𝗱 𝗰𝗼𝘂𝗿𝘀𝗲 𝗼𝗻 𝗻𝟴𝗻 𝗼𝗿 𝗺𝗮𝗸𝗲.𝗰𝗼𝗺 𝘁𝗼 𝗴𝗲𝘁 𝘀𝘁𝗮𝗿𝘁𝗲𝗱 𝘄𝗶𝘁𝗵 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻𝘀?

The IT Help Heroes: A Day in the Life. 🤗 Imagine this: It’s Monday morning, and just as the company is preparing for a major client presentation, the main conference room’s video setup crashes. Across the floor, someone’s system has frozen in the middle of a critical project, and a new hire can’t access any of the applications they need to get started. Before the day even officially starts, the IT help desk team is in full action mode. With their hands full of tickets and requests, they troubleshoot, patch, and resolve. They stay calm under pressure, piecing together quick fixes and long-term solutions, often juggling calls and emails from multiple teams—all with one goal: to keep the company running smoothly. These IT heroes are the hidden champions of our daily productivity, stepping in when things go wrong and putting out fires to ensure everyone else can focus on their work. So here’s a question for everyone: 👉 Do you think IT support teams are given enough recognition for their work? 1) Yes, they’re well appreciated 2) They’re appreciated, but could be more recognized 3) They’re often overlooked and deserve more recognition 4) Not sure; it depends on the company. Share your thoughts, and let’s give a round of applause to the IT professionals who keep our digital world working behind the scenes. 👏 #ITHeroes #ITHelpDesk #BehindTheScenes #BusinessContinuity #EmployeeRecognition

Happy Friday, community! Today, I want to talk about the importance of celebrating small wins in your business journey. Why Celebrate Small Wins? Motivation: Recognizing achievements, no matter how small, boosts team morale. Progress Tracking: Helps you see the progress and keeps the team aligned with goals. Positive Culture: Fosters a culture of appreciation and positivity. Example: One of our clients celebrated reaching 100 customer reviews by giving a shout-out to their virtual assistant who managed their customer service. This small celebration led to increased motivation and productivity. Remember, every step forward is a step towards success. Let’s celebrate the journey together! #SmallWins #BusinessSuccess #Motivation #VirtualCoworker

We are only FOUR weeks away from this year's #CustomerServiceWeek! When I went on the hunt for what to discuss this week, I felt like a positive quote could be a nice addition to our countdown. What I actually found was the perfect example of what Customer Service Week is all about. I found a quote from a team member at Zendesk, named Peachy Garcia. Why is this quote perfect you ask? Well, because it's not Steve Jobs. It's not the other bazillionaire or the other bagillionaire, it's the person who DOES the work. Peachy is a team member on the frontline of Zendesk. Coming to her job with passion and intrinsically understanding this trait is one of the most important in the role of a customer service team member. Passion is felt, passion motivates, passion illustrates, passion influences, passion illuminates, passion loves. As I have described in earlier countdown posts and as Peachy attests, it takes passion to be in customer service. It is with passion that we become one of the positive examples in the customer, employee and human experience. With passion, we become the main contributor to creating a trusted and value driven brand. Aileen Day, CCXP 🍑 #CEHX #CSW #Service #Business #Support #Frontline #CX ++++++++++++++++++++++++++++++++++++++++++++++++ If you want to create an organisation built with passion for driving your organisation into becoming a trusted and value driven brand, then let's chat. DM me or email [email protected] 🤘 ++++++++++++++++++++++++++++++++++++++++++++++++