HaiVE’s Post

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Aiden Studio. I'll be logging in here. Upon logging in, we have the overview section which gives us the complete metrics of individual agents as well as in whole. Next is the agent section. So here is where we'll be able to create multiple chat invoice agents. So I'll be creating a new agent now. English Hello. Web-based user default template. Now that our agent is created, we'll be able to edit the agents system prompts here the first message, as well as choose between different providers. We can choose between Deep Gram or Hive St. for transcription. For voice, we can choose between Open A or Hive TTS. Under Files is where we'll be able to upload the multiple documentations about a particular company or a specific queries which you want the agent to learn from so that when asked by an user it will be able to give appropriate and specific answers. Data collection. So data collection is where we'll be able to collect multiple datas from a particular users during the conversation. I'll be adding a couple of fields here. Just new text. Changes. It's also collect the phone number. OK, so once we have this data collections added here, we'll be able to click on generate prompt for collecting data. Will be given a prompt which is auto generated by the system which we can copy and use for use as a system prompt. I'll be editing the first message as well. OK, now that we have the system prompt and 1st message small to advance setting, so advanced settings is where we'll be able to. Edit the called inactive duration. If a customer doesn't respond in the span of within once again to three minutes, the call will automatically be considered as inactive and the call will end automatically. Same goes for delay before ending call as well when there are specific terms which we input such as by or another term is good by. If these trigger words are being sent in the during the conversation, the conversation would the call would automatically end at the one second to one minute rate. As of now, we have set it to 8 seconds. And here is where we'll be able to copy the snippet code snippet which we can post in our header on the website so that we can enable the chat bot. So I'll be testing with the agent now. I'll input my details here. Now I can either use the chat function to communicate with the agent. Or I can also use the call functionality. Enabling call. Now let's connect. Hi I am Hannah, how can I help you today? Hi Hannah, I have a problem with the product which I recently purchased. Could you please help me with it? Of course I'm here to help. Before we get into the details of your issue, could you please tell me your name? Sure. My name is Aaron. Thanks Aaron. Could you also provide your phone number so we can reach you if needed? Please make sure it's a valid phone number. 029789. Thanks for that. Just to make sure I've got it right, is your phone number 8660029789? That's correct. Great. Thanks for confirming. Now that we have your details, please go ahead and tell me more about the issue you're facing with the port. The product which I purchased was a lamp and I've received it broken. My order number is 1234. I'm sorry to hear that the lamp arrived broken. Let's get this sorted for you. I've noted down your order number as 1234. I'll pass this information along to the support team and they should be reaching out to you shortly to assist with your issue. If there's anything else you'd like to add or any questions you have, feel free to let me know. There's nothing else. Thank you. Goodbye. You're welcome, Aaron. If you need any further assistance in the future, feel free to reach out. Goodbye and have a great day. Yep. So since we've set the delay before end callers 8 seconds, the call has ended right after 8 seconds. Going on to another agent which we have here. This agent is Annie. We have our number synced up here so we can test out the outbound feature. I'll be inputting a number here. And generating an outbound call. And I'm currently receiving this call in my mobile phone. Hello I'm Annie from customer support. How can I assist you today? Hi honey, I would like help when returning a product. I'd be happy to help you with the return process. Can you please provide me with some more details about the product you'd like to return, such as the order number and the reason for the return? This will help me to look into your case and provide you with the best possible solution. Also, just to let you know, our return policy typically allows for returns within 30 days of delivery and the product must be in its original condition with all original packaging and accessories included. But don't worry if you're not sure about the specific. Thanks, goodbye. Go through everything together. Alright, I'll be ending the call from my mobile phone now. Moving on to the next one, phone numbers. So currently we support Technics as a default provider where we'll be able to purchase multiple different numbers and import it on from Telnyx to here. Campaign. So campaign is where we'll be able to set up outbound campaigns so that these will be registered to one specific agent and we'll be able to set up multiple outbound call campaigns from here, I'll be setting up one. So I've just created a new campaign here. I can either input it, input all the outbound call numbers manually, or I can import and CSV file so that with bulk data, once I have the information, I can start campaign and the calls would automatically start working. This is logs. So logs is where we will have all the data of all the inbound as well as outbound calls and we'll be able to view the detailed transcription of every conversation and conversation analysis. Missing channels. So we do have alternate options of connecting our chat agents with Zendesk and sales EQ. We simply sign up on Zendesk and acquire the required information over here. And once we do that, we'll be able to integrate that in your website. SAP Congregation. So this is how you set up the SIP trunk system in Telekenex, by simply following the steps. Thank you.