Guidehouse Technology Solutions’ Post

Already some gold nuggets from Day 2 of the #CXBFSIEastExchange! 🚨 A bad customer service experience will cause more customers to lose trust in their #financialservices provider (48%) than a data breach will (23%) – according to Morning Consult. Reflect on that discrepancy for just a second! Consider how much wallet-share is being lost due to basic #CX fixes not being implemented — the cost of which would likely pale in comparison to the massive organisational investment in responding to/safeguarding against data breaches. When it comes to #customerservice, getting the fundamentals right can be transformational. Put feedback loops in place with customers and employees. Get your program governance in order, to facilitate cross-functional collaboration across siloed departments. It's easy to chase shiny objects and forget about the basics. As TD Bank's Hilda Fassihi Mendelsohn said: "Walk before you can run — and don't forget how to walk!" 🔥🔥🔥

I cannot endorse this session enough, for those focused on #CustomerExperience and #Technology in #Banking. Two of my faves, Laurén Robbins To and Janet King, share their perspectives.

How can we optimize card infrastructures to capitalize on emerging trends? Join us for an exclusive webinar where industry leaders reveal strategies to simplify operational complexities and prioritize security and customer satisfaction. Gain insights from •Susan Barton – Director, Markets & Business Development at EY •Thibault de Barsy – Vice Chairman and General Manager at The Payments Association EU •David Reeve – VP, Business Development & Partnerships at Ethoca by Mastercard •Cyril Dougier – Growth Office Market Specialist, Cards and Money Movement at FIS •And our moderator Thara Brooks – Growth Office Market Specialist, Fraud, Risk and Compliance at FIS Don't miss the tips and trends that can transform your operations and process approach. Register now and take the first step toward enhancing your efficiency and leadership in payments: http://spr.ly/6047tOhpL #PaymentsSuccess #CardPlatformInnovation #PaymentStrategies #ChargebackInsights

How can we optimize card infrastructures to capitalize on emerging trends? Join us for an exclusive webinar where industry leaders reveal strategies to simplify operational complexities and prioritize security and customer satisfaction. Gain insights from •Susan Barton – Director, Markets & Business Development at EY •Thibault de Barsy – Vice Chairman and General Manager at The Payments Association EU •David Reeve – VP, Business Development & Partnerships at Ethoca by Mastercard •Cyril Dougier – Growth Office Market Specialist, Cards and Money Movement at FIS •And our moderator Thara Brooks – Growth Office Market Specialist, Fraud, Risk and Compliance at FIS Don't miss the tips and trends that can transform your operations and process approach. Register now and take the first step toward enhancing your efficiency and leadership in payments: http://spr.ly/6045tPfjU #PaymentsSuccess #CardPlatformInnovation #PaymentStrategies #ChargebackInsights

How important is data security to customer service and loyalty? Guidehouse Financial Services expert Alexandra Sawyer, sat down with Meera D., VP, Consumer and Community Banking (CCB) at JPMorganChase, in a video interview about her professional journey, #digital evolution from a leader’s perspective, the role of data security in enhancing customer experience, and how collaboration with CDOs fosters a data-driven culture. Listen to this insightful conversation here: https://lnkd.in/e8psDb7r #data #customerservice CDO Magazine

We had a great time at the Bank Customer Experience Summit earlier this week! Young shared the stage with other industry leaders, discussing how to create meaningful customer experiences amid regulatory hurdles. If you missed it, reach out to learn how CI&T can help your bank achieve measurable, impactful results. #ICXSummit #BCXSummit

Unlocking the Next-Gen Customer Journey: Dive into the key areas FIs must address for a better customer experience. Discover how banks are prioritizing product development, channel optimization, and seamless integration to meet evolving customer demands. #DigitalMaturity #CCGCatalyst #BankingResearch Direct-Channel Digital Maturity Needs Another Look: Tyler Brown https://lnkd.in/gMARgaZA

We have witnessed accelerating changes in the financial retail banking marketplace, ranging from the renewed importance of immersive physical experiences to AI, to name just a few. Chris Manske, SVP, Director of Retail Network Management at U.S. Bank will join us at Bank Customer Experience Summit 2024 to discuss the pitfalls to avoid during your current or upcoming retail transformation. #BCXsummit #retailbanking #customerexperience

We have witnessed accelerating changes in the financial retail banking marketplace, ranging from the renewed importance of immersive physical experiences to AI, to name just a few. Chris Manske, SVP, Director of Retail Network Management at U.S. Bank will join us at Bank Customer Experience Summit 2024 to discuss the pitfalls to avoid during your current or upcoming retail transformation. #BCXsummit #retailbanking #customerexperience

We have witnessed accelerating changes in the financial retail banking marketplace, ranging from the renewed importance of immersive physical experiences to AI, to name just a few. Chris Manske, SVP, Director of Retail Network Management at U.S. Bank will join us at Bank Customer Experience Summit 2024 to talk about the pitfalls to avoid during your current or upcoming retail transformation. #BCXsummit #retailbanking #customerexperience