GUARDDOG AI’s Post

Think you know community? Think again. The State of Community 2024 Report just dropped, and it's a game-changer. 🌍 Gainsight + Benchmarkit teamed up yet again to bring you insights on new tech, AI, and community strategies that are completely rewriting the playbook. 📖 Check out how B2B leaders are flipping the script on customer success—using community to rack up advocacy, crush product launches, and boost engagement to max level. 🔥 What’s Inside? 🎰 Unlock the Advocacy Jackpot: Turn your community into an advocacy powerhouse. 🚀Launch Like a Legend: Use community hype to make product drops unforgettable. 💃 Engage Like a Pro: Keep customers hooked with engagement moves that slay. Get the scoop from over 200 companies worldwide and learn how to turn your community into your MVP. Don’t get left behind—download the report and level up! 👉 https://lnkd.in/gUpqTMKt

Can customers share emotions with a brand, like joy, anger, or love? And what if a brand could understand those emotions and lead the conversation with empathy, all without human assistance? What do the leading creative agency Bruketa&Žinić&Grey and the global communications platform Infobip have in common? So many questions, but only one way to get all the answers: join the fireside chat with Davor Bruketa and Ervin Jagatic at AI Weekend! Together, they'll explain the intersection of branding and technology, and how their collaboration can respond to customer emotions, - creating deeper, more meaningful interactions.

One more for you, founders on the 0 to 1 journey. This time, it's a simple, clean-cut, unpretentious resource. If you're getting started with customer conversations and want to make sense of the insights you're getting, this will be right up your street. Even more, if you're a solo founder or have a tiny team, and no time to waste. Head to the comments for the link 👀 #Validate

Today's the big day! Join me and Dan Catinella at #TotalExpert for a webinar about how modern financial institutions are leveraging AI and automation to improve their client experience. There is still time to register!

The customer journey is often depicted as a linear path. Simple. Predictable. Mappable. Measurable. For years, businesses have relied on rigid frameworks that assume customers move sequentially from awareness to advocacy. Consumer lives don’t exist in silos, nor do they follow neat, predictable paths. We need to build flexible systems that accommodate real behavior rather than trying to force people into idealized journey maps. Meet people where they actually are—not where we imagine them to be.

Discover Zencity essentials. Transform how you engage with residents using AI-powered tools. Register for the demo and start your journey to better governance. https://lnkd.in/eVADsQUv

One of the most pressing concerns in AI-powered customer service: #hallucinations. But contrary to popular belief, hallucinations can be prevented with the right approach. Follow along with Quiq Product Manager Max Fortis as he walks through the most common types of hallucinations and how Quiq prevents them: https://lnkd.in/gQeV7rar #GenAI #LLMs #CustomerService #AIforCX

I just arrived in New York. I am excited to lead a session tomorrow in New York #SaaSOpenNYC2024 with 1000 founders. We'll be discussing the challenges of scaling from $8 million Annual Recurring Revenue (ARR) to $50 million ARR, and the need for a new Go-To-Market (GTM) operating system to win in 2025. Key take away: Not hitting your growth target? You don't have a product or marketing or sales or customer success problem, you have a go-to-market problem! Use this link https://bit.ly/3ThFNaq to take your online GTM readiness assessment. Get your results in 5 minutes.  #SaaSOpenNYC2024.

TWO DAYS until our live discussion on how to make customer support a whole company sport! This is a topic near and dear to our hearts at Help Scout — we know it's great for business when everyone, no matter their role or title, spends time talking to customers. In this conversation led by Mathew Patterson, Kristi Ernst Thompson, and Alison Groves, we'll be answering questions like these (with help from special guests!): - What might different teams across an organization learn from listening directly to customers? - How can your company make it easier to get more people into the support queue? How do you encourage participation and help build confidence in non-support teammates? You won't want to miss this one. We'll be joined by Help Scout leaders like CEO Nick Francis and VP of Marketing Kristen Bryant Smith, and we'll hear from friends at customer-centric companies like Happier, Copy.ai, Vizit, Zapier, and PartnerHero. Sign up to join us and ask *your* questions live, OR to get a recording sent to you if you can't make it: https://bit.ly/3zcx56F

"I can see they're unhappy, but I don't understand why..." It's a tale as old as time for anyone working with customer feedback. The numbers tell you something's wrong, but the story behind those numbers remains frustratingly unclear. We've been there. That's why we created Magiscribe--to bridge the gap between what users say and why they say it. Think of it as having a skilled interviewer who knows what to ask next, but automated and at scale. Your questions adapt to each response, creating natural conversations that reveal the insights hiding behind those numbers. Have questions or want a demo? Reach out—we’d love to show you how it works.