SVP, Sales & Partnerships @ Instant Teams | CX Strategist | Brand Builder | People Promoter
A secret talent pool that could revolutionize customer experience? Our CX talent platform specializing in military spouse talent might just be your secret solution. Instant Teams is a talent marketplace that enhances customer experience teams by integrating military spouses from their extensive talent community across the entire customer experience lifecycle. For customer experience leaders, Instant Teams enables a superior customer experience, specifically: 🌟High retention, with 7.5% churn compared to the industry standard of 30%+ 🌟High customer satisfaction, since military spouses have a wide range of experiences, enabling them to connect with people across vasts parts of the population 🌟High quality customer experience use cases, for example customer demo’s, cyber fraud detection, or healthcare support. In this episode of Human Cloud, we go deep into the evolution of Instant Teams, the evolution of customer experience, and where our CEO sees the future of work and the future of customer experience headed! https://hubs.la/Q02XdwXx0 #cx #customerexperience #outsourcing #bpo
That military spouse focus could really shake things up in the CX game. Diverse experiences mean richer connections, right? What are your thoughts on this approach?