In today's competitive automotive market, a customer's first impression is often shaped by their phone call experience. Did you know that 86% of consumers will leave a brand after just two bad experiences? Investing in specialized automotive phone training is an important tool for your dealership's success. Equip your customer service representatives with the skills they need to handle inquiries, resolve issues, and turn first calls into lasting relationships. Empower your team, enhance communication, and watch customer loyalty soar. Let's prioritize winning customer service together. #CustomerService #AutomotiveTraining #DealershipSuccess https://hubs.ly/Q02YgbK40
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Improve your automotive dealership's sales, customer loyalty and staff retention with continuous learning programs. #automotivetraining #dealershiptraining https://cutt.ly/5wCRYi0E
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How do you go from 50% of your business being repeat and referral customers, to over 75%+ as an Auto Body Shop? I had the pleasure of interviewing my good friend Nazim Faquiryan who owns multiple Auto Body Shops in Solano County. In this sit down, we discuss: 💥 Key Elements To Customer Satisfaction 💥 How To Handle Part Issues/Delays 💥 How ADAS Technologies Are Impacting The Industry 💥 Company Culture 💥 +more This was a fun one! 😎 Catch the full interview here:
Nazim Faquiryan & Carlos Obregon | Auto Body Shop Excellence | Growth Through Customer Service
https://www.youtube.com/
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A key point highlighting how techWALL® is making a significant impact in automotive dealership service and parts departments: Increased Technician Accountability: By documenting labor and parts history, techWALL® enhances transparency, helping technicians adhere to best practices. This showcases how techWALL® features and capabilities enhance productivity, customer satisfaction, and profitability in dealership service and parts departments. https://lnkd.in/guHkqHK
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Are you making sure that your customers are happy? Keyloop and Frost & Sullivan's research reveals that 78% of car buyers prefer to sign digitally. Join the revolution with Keyloop Documents: - Streamline sales documents - Accelerate service handovers - Boost warranty approvals Drive efficiency and customer satisfaction today! Find out how - https://ow.ly/rxBM30sBB5B #ExperienceFirst #DigitalTransformation #KeyloopDocuments #AutomotiveRetail
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With Status Plus you have the ability to get real-time customer feedback for your service department allowing you to identify and resolve issues before they leave the dealership. #CustomerReviews #GetBetterReviews #ImproveCSI #AutomotiveService
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In the competitive world of dealerships, building lasting connections with customers is key. Watch our latest video to explore effective strategies and insights to nurture customer loyalty and elevate your dealership's success. #apcisg #CustomerLoyalty #Automotive #Dealerships
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A key point highlighting how techWALL® is making a significant impact in automotive dealership service and parts departments: Increased Technician Accountability: By documenting labor and parts history, techWALL® enhances transparency, helping technicians adhere to best practices. This showcases how techWALL® features and capabilities enhance productivity, customer satisfaction, and profitability in dealership service and parts departments. https://lnkd.in/gN9YbpV
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Turning Feedback into Action: Ensuring Follow-Up Call Insights Drive Improvements When gathering information from follow-up calls with auto repair customers, it’s crucial to ensure that these insights lead to concrete improvements. Why Act on Feedback? 1. Customer-Centric Approach: Acting on feedback shows dedication to meeting customer needs. 2. Continuous Improvement: Implementing changes based on insights enhances service quality. 3. Enhanced Reputation: Demonstrating responsiveness fosters trust and loyalty. How to Implement: - Document Insights: Record feedback systematically for easy reference. - Assign Responsibilities: Clearly define who will address each feedback item. - Follow Through: Regularly review and implement actionable suggestions. By actively using feedback to drive improvements, your auto repair shop can continuously enhance customer satisfaction and business success. 🚀 #CustomerFeedback #AutoRepair #CustomerExperience #BusinessImprovement
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The secret of our success as Auto Tr Parts is to be innovative. We have been constantly improving the quality of our service since 1974. By focusing on customer satisfaction, we have shaped our conditions. As on day one, we still believe in the power of innovation. #innovation #AutomotiveTechnology #B2BMarketing #VehicleSolutions #AutomotiveIndustry #b2bsales
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In the competitive world of dealerships, building lasting connections with customers is key. Watch our latest video to explore effective strategies and insights to nurture customer loyalty and elevate your dealership's success. #apcisg #CustomerLoyalty #Automotive #Dealerships
