Effective programs & interventions are essential for ACOs - and any organization - to achieve long-term success.
In our experience, it's easy to get lost in the translation and implementation steps. Here's our view of critical components to maximize effectiveness:
1️⃣ Align with Patient Needs: It's easy to offer a program to 'everyone' - especially digital health or old-school letters which are relatively easy to scale. But that misalignment often leads to long-term ineffectiveness and wasted resources. Better to focus your approach and expand later.
2️⃣ Engagement with Patients and Community: Involving communities ensures a more impactful and resonant approach. Did you remember to ask the physician office what their patients need, and how that support fits into their workflow?
3️⃣ Prioritized Clinical Goals: Clear, targeted goals that are relevant to the patients in #1 help streamline efforts and resources effectively. In our experience, broad goals like "reduce ER use" and "improve diabetes" are much more difficult than those that are more specific.
4️⃣ Communication: Multiple messages, formats and touchpoints. A single email is never enough! In one of our recent projects, we used a framework of upward, peer, team and patient communications to optimize dialogue throughout the organization.
5️⃣ Prioritization & Focus: Interventions can't be successful if they're pivoted every quarter or operating on the side of an already-swamped clinician's desk. Far better to choose a few, designate team & accountable leaders, and monitor/pivot after they've had a chance to get off the ground.
6️⃣ Tracking and Measurement: We all know to measure outcomes. Choosing the right 3-5 KPIs is critical- a manageable number of metrics that can be created with existing tools, and are relevant to the intervention & patient goals. We've all suffered from enormous 50-metric dashboards, numbers that require enormous analyst effort to pull or non-standard documentation spots in the EMR. A simple spreadsheet at the outset can sometimes be easier than a massive post-implementation measurement effort.
Ultimately, the difference between effective and ineffective interventions comes down to execution. It’s not just about strategy but how well it's implemented. Lots more to unpack in the full paper!
ACO Drivers for Success: Implementing Successful Clinical Interventions
🔐 The final key strategy of successful ACOs uncovered in NAACOS' ACO Drivers for Success report (https://lnkd.in/eQyQSvp5) is implementing successful clinical interventions. Transforming clinical care is central to #valuebasedcare and many ACOs allocate more funding to #primarycare and team-based approaches that enable better #carecoordination.
🔍 Want to find out more about how ACOs transform care delivery, the challenges they face, and success stories of clinical change? Join us at the NAACOS fall conference on October 16-18 in Washington, DC (or virtually if you can’t attend in-person!), the agenda is packed with #accountablecare experts so don’t miss out! Find out more and register: https://lnkd.in/e-sq6T2j
#healthcareinnovation #healthcareleadership #NAACOSfall2024
CRO | Transforming Home Based Care
2moIt was great to host you Glen Vander-Elst, CPA, CA