Aqurate’s Post

*Take 2 of this post with Arcanum's sleeker new logo! (Even with AI sometimes we need to fix things! 😅) Looking forward to working together! 🚀 Exciting News! Symphony3 and Arcanum AI have signed an MOU to enhance smart automation and connectivity for local governments across Australia and New Zealand. By integrating Symphony3’s SmartGlue platform with Arcanum's Numa AI, this partnership will automate tasks, streamline legacy systems, and improve decision-making in local government operations. Together, we’re driving AI-powered innovation for better public service delivery. What challenges do you think AI can address for local governments today? Read the full press release here: https://lnkd.in/gdpGgt6J

Bain’s Mohan Jayaraman will take the stage for an insightful keynote presentation at the 5th Asia Digital Supply Chain Innovation Summit 2024 on September 26th. He will dive into the topic "From Pilot to Production: Using Data and AI for End-to-End Autonomous Operations," sharing valuable insights on how businesses can harness data and AI to seamlessly connect demand with production. https://bit.ly/4gChZYM

Remarkable innovation requires radical transformation. Our journey to become an integrated Telco-TechCo is underpinned by substantial business, network and digital transformation initiatives. We’re maximising capital growth and shareholder value by applying TechCo principles such as strategic delayering while adopting API-driven architecture to accelerate innovation and enhance the customer experience. Our new AI Factory models, meanwhile, are purpose-built to extract the maximum impact of Generative AI and unlock new revenue streams. Watch the full video here: bit.ly/4bWRElk Download our Integrated Annual Report 2023 to learn more: bit.ly/4dg86OT #AdvancingAsia #ThisIsAxiata

Bain’s Mohan Jayaraman will take the stage for an insightful keynote presentation at the 5th Asia Digital Supply Chain Innovation Summit 2024 on September 26th. He will dive into the topic "From Pilot to Production: Using Data and AI for End-to-End Autonomous Operations," sharing valuable insights on how businesses can harness data and AI to seamlessly connect demand with production. https://bit.ly/4gwc8US

‘After the completion and submission of the very first form, we knew we’d hit the jackpot with Re-flow.’ Greg Clark MCIHT – Managing Director. QMS were an early adopter of the Re-flow system and haven’t looked back since. They’ve experienced incredible growth: they now have 28 vehicles in their fleet and an end of year forecast of £4.5 million. Re-flow have contributed by: Unlocking effortless efficiency through digital forms and automation 🚀 Keeping teams connected no matter where they are 📧 Revolutionising data collection with powerful AI reporting 📈 Read more about QMS’s digital transformation here 👇 https://bit.ly/3Su9jJx

That’s a wrap for an incredible weekend with @CustomerTimes at their Innovation Day in Miami followed with the Formula One Miami GP. While I am heading back home to Geneva after this US trip including my passage in New York, what can I share? First let’s start with the AI topic where it was amazing to be with different industries and data scientists and MLOps experts to dive in the possibilities of these emerging technologies. Definitely pharma is still perceived as a mountain with a sleeping giant in it, contemplating a world moving faster than they can anticipate. Real world example of AI usage from the automotive industry but also F1 itself showcase that this a culture, people and finally a data issue. Forcing ourselves to make it adoptable, transparent and scalable is hard as we are stretched by the shiny object but my 2 cents was to always think what’s concretely is done to impact peoples and businesses. I am worried when I see commercial ops playing with tools without asking themselves are capturing market shares? Sales? A new positionniez? Instead I see excitement for generating videos, text and images. Yes there is a model to create value for commercial operations but as I like to remind it, the destination is growthand behavior change, not deploying AI to check the box and please the board room. This doesn’t concern obviously startups or pure players but more regulated corporations. Finally seeing these tools progressing fast is a blessing. It means we can focus our energy on better and bigger topics while our decisions are crisper. Automation of work is a good thing. Automating decision is still for me a puzzle as regulators haven’t catched up the consequences of it yet. Not all decisions have consequences but acascade of automated decisions might be something worth governing especially in unstructured environment. Anyway it is a large topic with multiples views but it is healthy to structure the conversation beyond the hype. Thanks again to the crew at CustomerTimes for organizing an amazing deep dive I will definitely miss it and feel free to connect on the comments below by reacting to the above. See you in Dubrovnik for the Next Pharma Summit and later in the US for the TechEx AI and big data expo.

AI can’t be ignored, exploring opportunities with Presight on how to apply it to AD Ports Group’s operations is essential. We need to continue to be agile and adapt to rapidly changing market conditions to remain relevant and sustain and grow business.

Bain’s Mohan Jayaraman will take the stage for an insightful keynote presentation at the 5th Asia Digital Supply Chain Innovation Summit 2024 on September 26th. He will dive into the topic "From Pilot to Production: Using Data and AI for End-to-End Autonomous Operations," sharing valuable insights on how businesses can harness data and AI to seamlessly connect demand with production. https://bit.ly/3TxCVqc

Thrilled to announce WiL (World Innovation Lab)'s lead investment in Cresta's Series D fundraise! It’s a pain we all know – the dreaded customer support call ☎ . It starts innocently enough: “Please listen closely as our menu options have changed.” What comes next, however, is an experience from another century. The endless menu of irrelevant options, the looping hold music, the automated voice that never quite understands you (“I’m sorry, I didn’t get that.”) – all leading to the inevitable conclusion: “AGENT, REPRESENTATIVE, AGENT, REPRESENTATIVE!” In today's digital-first world, customer experience is make-or-break for businesses. Yet contact centers, despite being on the frontlines of customer interaction, still rely on outdated technology and processes. That's why we're thrilled to back Cresta and CEO Ping Wu in their mission to revolutionize customer service through AI-powered intelligence. Congratulations once again to the entire Cresta organization - looking forward to the partnership!🚀 For more insights and analysis, check out our detailed blog post linked below. 💡

Proud to see Ryan Bopp, Eden Collective’s SVP of Digital Strategy, sharing his perspective in Digiday's latest piece on Perplexity AI by Krystal Scanlon, Sara Guaglione, and Marty Swant. Ryan emphasized the importance of balancing innovation with cost-effectiveness, noting the steep CPMs on this emerging platform compared to more established options. As new platforms emerge, thoughtful analysis like this helps brands make smarter investment decisions and stay ahead of the curve. https://lnkd.in/eHW78gU2