Georgia Sheehan’s Post

In today's competitive market, a strong employee experience is essential. 🎯 Our experts know how to attract and retain top talent. Discover how to create a workplace that drives business growth and customer loyalty. Read the full article and contact SRG. ➡️ https://lnkd.in/eMHVZKii Call (971) 350-8595 to learn more. #TalentManagement #BusinessStrategy #RecruitingExperts

Employee experience isn't just about satisfaction—it’s about driving measurable outcomes. 📈 Engaged employees drive 23% higher profits and 18% more sales, while turnover costs for can reach up to 200% of an employee’s salary. TDCX’s people-first strategy fosters engagement through learning and communication, reducing churn and ensuring clients’ brands thrive with consistent, skilled teams. TDCX Group COO and EVP, Angie Tay, shares a glimpse of how a thriving workforce can strengthen your business: https://lnkd.in/gYf_qcxc #CX #Outsourcing

Brands that want to attract and keep top talent have to acknowledge and adapt to changing workforce needs. Flexible scheduling that gives employees more autonomy can lead to better #EX and #CX. Companies that have tried it have seen: ✔ better adherence rates ✔ higher CSAT  ✔ improved employee experience READ ARTICLE: https://lnkd.in/gPZpvukA

In a globalised world, a one-size-fits-all #employeeexperience won't work. EX is not a one-time fix; it's an ongoing journey of listening, adapting, and creating a truly inclusive work experience for all. Yasmin Taj shares how understanding cultural values and nuances can help companies tailor EX strategies for a more engaged and productive international workforce.

Why Employee Experience Matters as Much as Customer Experience.. Creating exceptional experiences has been the heartbeat of my career. From luxury spas to boutique restaurants, supervising service on a 6-star cruise line, coordinating weddings, and building communities in coworking spaces - I’ve lived and breathed customer experience. That’s how I know the employee experience is just as important—if not more so. I’ll always remember one place I worked in particular. Our manager genuinely cared for us as a team. He listened, supported our needs both in and out of work, and stepped in whenever needed. The operation ran seamlessly, trust flowed effortlessly, and we truly enjoyed working together. And the customers felt it! They came back regularly, not just for the food but to soak up the energy. They’d watch us laughing, smiling, and working together like clockwork. It brought them joy—because happy employees create happy customers. Now, in recruitment, I’ve seen that no matter the industry, these truths hold firm. Happy Employees: ✔️Boost Productivity: Energized, engaged employees give their best every day. ✔️Drive Retention: When people feel valued, they stay—and great teams attract great talent. ✔️Enhance Customer Satisfaction: A positive workplace vibe naturally creates exceptional customer experiences. ✔️Strengthen Brand Reputation: Companies that care for their people stand out to clients and candidates alike. ✔️Innovate: Supportive, trusting environments unlock creativity and problem-solving. I’m Stacey, I believe the employee journey starts from very first interview and I continue to create exceptional experiences from the get-go—for both clients and candidates. ✨ 👉 DigitalSync.co 👉 Amirra.io #EmployeeExperience #Recruitment #Onboarding #CustomerExperience #CompanyCulture #Retention #HR #Leadership #Hiring

Building and sustaining a genuine service culture in the workplace takes effort.  The power of employees to positively impact brand image, customer trust, loyalty and retention, contributing to financial success and a competitive advantage, cannot be underestimated. With customer-obsessed organizations across industries outpacing peers on revenue growth by >2x, consider these HR practices that are sure to give the service culture in your business a boost! #serviceculture #recruiting #customerservice #culture

YOUR BUSINESS GROWTH AND SUCCESS CANNOT BE ASSURED IF YOU REFUSE TO PAY ATTENTION TO THIS VERY CRUCIAL BUT NEGLECTED BUSINESS STRATEGY AS A BUSINESS OWNER. An inclusive culture is crucial to a healthy, happy workforce. Countless workers walk out the door solely because they don’t feel seen, heard, or accepted. One report found that 66% of employees would quit if they felt unappreciated at work. This number jumps to 76% with millennial workers, who encompass more than a third of the workforce.[1,2] This is made even more pressing by the fact that inclusivity is a rising movement among companies. This means that if employees don’t feel accepted at one company, they know there are many other options. Building a culture of inclusion is an employee retention strategy that retains top talent, improves financial performance, and encourages teamwork. It also stirs up innovation and jumpstarts motivation. This guide discusses the common link between an inclusive culture and employee retention, as well as providing actionable best practices to encourage inclusivity in your company. @El_roiConsultancy We offer consultations, train and certify business owners and their staff. We help business owners and employees gain better insights into customer behaviour and preferences, understand the techniques and approach to facilitate and enhance customer satisfaction and retention for future growth. CONTACT US: FACEBOOK: Unachukwu Cynthia somto INSTAGRAM: El_roiConsultancy EMAIL: [email protected] CALL/WHATSAPP: +2348164906995 #customerservice #customerexperience #CustomerServiceExpert #customerserviceexcellence #customerservice #customersatisfaction #customerserviceproblems #customermanagement #customermarketing #customercentric #customerservicetraining #customerloyalty #customerretention #customersfirst

In a recent survey, we asked HR leaders whether employee experience (EX) should be given the same priority as customer experience (CX). Here’s what they said: 92% believe that EX should match the significance of CX 🤝 8% feel it’s important, but not as high a priority as CX 🤔 These results highlight the rising importance of a people-centred employee experience that attracts, engages, and retains top talent. And we all know a positive employee experience reflects on the experience given to customers! Curious about how to elevate your EX? Sign up for our upcoming webinar where we’ll explore how to use HR tech to create an exceptional employee journey, from recruitment to retention 👉 https://hubs.la/Q02YtTl00 #HRinsights #PeopleTech #HRtech #HCM #EX #EmployeeExperience #CX #CustomerExperience

The labor market remains tight, and the war for talent is real. That's why retaining employees in your company and keeping them motivated remains crucial for delivering value for customers. Our most recent miniguide dives into the core of Employee Experience and reveals how it contributes not only to a happier workforce, but also to customer satisfaction. In the full guide, you'll find: ✅ Practical tips to enhance your team's engagement ✅ Innovative ideas to create a positive work environment ✅ Insights into the connection between customer and employee experience Check it out now! #EmployeeExperience #EmployeeEngagement #HumanCapital #CustomerExperience #CX https://bit.ly/3KJEEUd

Prediction: More companies will start caring about employee experience. They'll start to view the experience as a way to recruit better talent. - Increased brand recognition - Increased productivity - More customer value - Better applicants - Better retention - More awards Remember: It's a way to create a point of difference. The effort is worth it. ♻️ repost if you agree #employeeexperience #recruitment #retention #bebrilliant