Dan Schulman has led incumbents (AT&T, American Express) and disruptors (Priceline, Virgin Mobile, PayPal). He has seen industries swing from fragmentation to consolidation and back again. And right now, he believes that the future of financial services will soon favor the biggest players once again.
That may seem counterintuitive, when digital technologies empower consumers to move their money at the click or a button and the number of providers seems to multiply daily. But Schulman argues that all that tech requires investment and scale, a combination that will drive the industry back to consolidation: "Scale really matters,” Schulman explains. “If you think about the era of AI, models are your weapons. Data is your ammunition. The more data you have, the more powerful those models can be, the more powerful your value proposition can be.”
The Financial Brand's Steve Cocheo spoke to Schulman in advance of his keynote address at The Financial Brand Forum 2024 in May.
Other key takeaways from Schulman's future vision:
- Thanks to AI, digital devices will become the “banker on your shoulder” (or in your pocket) within a decade.
- The distinctions between banking and payments, saving and lending will blur or disappear.
- “Money” as we know it will replaced or augmented with central bank digital currencies, stablecoins and other digital representations.
For more, read Steve's interview — and check out the full Financial Forum 2024 agenda on our website. And let us know how your vision of the future agrees —or diverges — from Schulman's in the comments below.
Head of Commercial at obconnect - all things Open Banking and Confirmation of Payee
5moI believe it's largely down to trust and confidence Gary Prince. Almost irrespective of the features, speed or convenience, taking a step from an arguably worse experience with an institution a customer believes is safe, to one which may be better but they don't know, is a big leap of faith. The technology the neo's employ is not relevant to the vast majority. I have long thought that those who can (to Ewan N. 's point) show they are financially stable, can offer low-risk, easy-to-onboard, entry products and take a customer along a journey to a fuller service have a better chance than most. Just my 2-pence worth!