🦄 Phillip S.’s Post

Check out Austin Wakat's compelling take on DMV system modernization. The "Outside → In" approach can help improve stakeholder experiences without massive investments. Read more about it in PayIt's recent blog here: https://okt.to/Q5eGXs #GovTech #DMV #Modernization #DigitalGov

Traditional DMV system modernization projects often mean committing to costly, all-in investments. But what if there was a better way? Our latest blog post by Austin Wakat, PayIt’s Head of State and Local Products, explores the "Outside → In" approach, allowing DMVs to prioritize the stakeholder experience while evolving their systems over time. Discover how your agency can start delivering better service today: https://okt.to/jYCtvN #DMV #DigitalGov #GovTech #PublicSector

Many of us know that traditional Service Ontario or DMV modernization projects can be daunting. PayIt's latest blog by Austin Wakat explores a smarter, more flexible approach that benefits everyone involved. Take a look and see how it's done: https://okt.to/fRTzWs #GovTech #PublicSector #DMV #UserExperience

Many of us know that traditional DMV modernization projects can be daunting. PayIt's latest blog by Austin Wakat explores a smarter, more flexible approach that benefits everyone involved. Take a look and see how it's done: https://okt.to/ZCvrIe #GovTech #PublicSector #DMV #UserExperience

The UK can learn from countries where #openinsurance concepts are more mature and there are examples of using connectivity through #technology to link data sources and improve customer experience and products. Read the article in Insurance Day written by Mark McDonald, with comments from Sarah Bateman and Robert Holford. Link to article below. #DigitalTransformation #OpenFinance #Insurtech #CX

73% of brokers are implementing digital strategies. Stephen Murphy, senior director of customer experience, explores the true significance of "going digital" for brokers, revealing its value beyond processes as a continuous journey of evolution. Read Now! #insuranceindustry #InsureTech #InsuranceTimes

With a changing consumer mindset focused on ease of use and ubiquity of service, a traditional inefficient and analog service model is clearly not going to meet needs or expectations going forward. The claims experience is a great use case for thoughtful digitization, as it presents a unique combination of automating back-office functions and interpersonal service interactions that require empathy and a human touch #digitaltransformation

New technologies are helping L&A insurers reinvent the customer and claims experiences. See how in our whitepaper. https://lnkd.in/edhrXzzV #CX #Claims #DriveYourBusinessForward

New technologies are helping L&A insurers reinvent the customer and claims experiences. See how in our whitepaper. https://lnkd.in/gRMfFZcf #CX #Claims #DriveYourBusinessForward

For agencies to stay ahead and remain competitive, they need to embrace a multifaceted approach that emphasises agility, places the customer at the center of all endeavours, and adopts a keen understanding and utilisation of technology. However, amidst this whirlwind of transformation, it's essential for them to hold true to their core values of providing personalised service and leveraging expertise to meet the unique needs of their clients. #insuranceindustry #insurtech #insurancebroker #insuranceagents