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🌟 Day 2 Panel Discussion Alert! 🌟 Mark your calendars for April 17th as we dive into "Driving Employee Experience to Drive Customer Experience." Discover the intricate relationship between employee satisfaction and customer loyalty, and learn how to leverage employee experience to enhance your organization's CX journey. Key Discussion Points: 🔍 Understanding the business impact of employee experience Explore strategies to overcome challenges and leverage opportunities in EX to elevate your CX. Creating personalized experiences throughout the employee lifecycle. Featuring expert panelists: Lionel Gacad, Chief Experience Officer, GoTyme Bank Godfrey Santos, Assistant Vice President – Head of Customer Experience, PETNET Inc. Erville Magtubo, Vice President and Head – Customer Care Group, MERALCO Join the Conversation: The Future of CX ℹ Full Agenda with Speakers: https://lnkd.in/gPrpRgm7 📅 Dates: 17th April 2024 📍 Manila, Philippines 🎫 Contact us: [email protected] Don't miss out on this opportunity to unlock the secrets to delivering exceptional customer experiences through empowered employees! Industry leaders will share their insights on this crucial topic. Reserve your seat now and learn how to elevate your customer experience! Organized by: Fortinus Events CX Global Summit Series #EmployeeExperience #CXStrategy #OrganizationalSuccess

🌟Thrilled to share that I've completed the course "The 10 Pillars of Customer Experience"! 🎓 Each pillar offers a unique perspective, enriching my understanding of how to enhance customer interactions effectively. The course's 📚 practical insights are invaluable, and I highly recommend 📢 it to my LinkedIn connections seeking to elevate their grasp of customer experience 🤝. It's a transformative learning experience that can reshape the way we approach service excellence. Pillar 1: Vision and goals Pillar 2: Employee Engagement Pillar 3: Voice of the Customer (VOC) Pillar 4: Customer Service Pillar 5: Customer Narrative Pillar 6: Processes and Technology Pillar 7: Customer Advocacy Pillar 8: Innovation Pillar 9: Investments Pillar 10: Leadership Let's continue to 🎓 📖 learn and transform our approach to meet and exceed customer expectations. #CustomerExperience #ProfessionalDevelopment #LifelongLearning https://lnkd.in/grSV2qhy #customerexperience.

🌀 What's the top priority for businesses in the next five years? The answer: 👇👇👇 🤗 Customer Experience 🤗 Why? Because delivering a stellar customer experience is the key to achieving the highest returns and driving business success. CX touches every aspect of your business—from sales and marketing to product development. For CX professionals, this emphasis on CX means your role is more critical than ever. You're not clerks – you're the customer's problem solvers! 🙌 You make the highest impact by driving initiatives that ensure every customer interaction is memorable. Your insights and strategies help shape the business's products and services, ensuring they resonate with your audience. Business leaders must understand that to be genuinely customer-centric, the entire company must be united in understanding the challenges customers face and how to address them. Investing in CX isn't just about keeping customers happy...🙅♀️ It's about: • Building loyalty • Encouraging repeat business • Creating brand advocates who will spread the word. This alignment and focus on CX will drive innovation, enhance employee engagement, and ultimately lead to sustainable growth and long-term success. Do you agree? Leave your thoughts below! 🌀

Free Webinar THURSDAY 👈 💻How to Enhance the Customer Experience and the Value it Brings to Your Organization ⌚Thurs, Sept 5 at 1:00 p.m. CT 🎤Presented by: Jake Johnson, President and CEO of Johnson Consulting Group Employee development and retention is key to the success of our business, ultimately maintaining or increasing the value of the business. In this presentation Jake covers customer experience (CX) culture and training, how to implement it, and how the impacts of improved customer service affect the value of business. Key Takeaways: ✔️ How to improve your customer service culture through employee development and retention. ✔️The value customer experience (CX) brings to your business. ✔️ How to measure a family's satisfaction. Register: https://hubs.ly/Q02N3Zps0 #NFDA #NFDAEducates #funeralservices #funeraldirector #morticianlife

"To bridge the Frontline Experience Gap, companies must adopt an integrated approach that addresses the three dimensions of competence, supervision, and data integration. This requires a shift in mindset, prioritizing employee skills and empowerment. By investing in hands-on training, fostering supportive supervision, and streamlining data delivery, companies can transform their frontline operations to deliver consistently exceptional customer experiences in an increasingly competitive landscape." Scott Gilbey, in his chapter on "#CX From a Frontline Perspective", as a contributing author to forthcoming book CX-PRO - Beyond the Basics, shares his personal experiences, observations, and recommendations "from a frontline perspective" - observations made by hourly workers, low on the corporate hierarchy. Stay tuned for additional excerpts from among the other sixteen stellar and contributing authors to this forthcoming publication - available later this summer or by early September at you favorite book source.

🌟Corporate culture shapes everything—from employee well-being to customer satisfaction.🌟 In today’s competitive environment, building a positive culture isn’t just a nice-to-have, it’s a business essential. When employees feel valued, empowered, and aligned with a company’s mission, their performance improves—and so does customer satisfaction. Here’s how a thriving culture can lead to:  ✅ Higher employee engagement ✅ Increased productivity and innovation ✅ Better talent retention and recruitment ✅ Improved mental health and well-being ✅ Enhanced customer experiences Learn more in our latest blog: https://bit.ly/4gNsOaF #CorporateCulture #EmployeeEngagement #ContactCenter #CX

Customer Experience is no longer just a checkbox for business success. CX has become a crucial competitive advantage that future-focused leaders prioritize! Our Chief Customer Experience Officer Salla Seppä sees various benefits for en extraordinary customer experience: 🤝 Happy customers aren't just loyal; they become your brand ambassadors, driving both repeat business and valuable word-of-mouth. 📈 Companies centered around customer satisfaction consistently outshine their peers in financial performance and employee engagement. ⭐️ In a world where products and services are easily duplicated, a unique and memorable customer experience stands as a virtually irreplaceable differentiator. In our latest blog, Salla also highlights that at the core of impactful CX is the emotional bond between a brand and its customers. ”We remember best the things that have evoked our emotions.” Read more about the benefits of investing in an excellent CX from our latest blog: https://lnkd.in/dDuJvGtV

🌍✨ **Feeding the World: The Power of Core Values** ✨🌍   In the business of nourishing the globe, having a strong set of core values isn't just important—it's essential!   But let’s take it a step further. When your core values align seamlessly with your mission and vision, the magic truly happens. 💫 These guiding principles can transform your workplace culture, leading to:   🔹 **Higher Employee Retention**: When your team believes in what you stand for, they’re more likely to stay and thrive.   🔹 **Enhanced Customer Satisfaction**: Values that resonate with your customers build trust and loyalty, turning one-time buyers into lifelong advocates.   🔹 **A Devoted Consumer Base**: A brand that stands for something meaningful attracts a community of passionate supporters.   Let’s embrace the power of purpose-driven values and watch our impact grow!   Learn More: https://lnkd.in/dYDinwRd   🌱💪 #CoreValues #CompanyCulture #EmployeeEngagement #CustomerLoyalty #SustainableBusiness

A recent Global Culture Survey by PWC of 3,200 employee in more than 40 countries worldwide this figure shown that a company with strong culture experienced higher employee satisfaction and customer satisfaction as well as generating revenue. Source: AIHR Join our Telegram: https://t.me/HR_Skills to receive update.  #HRSkillsConsulting Your Business Partner!

The Power of Appreciation in Business Feeling valued and belonging are fundamental human needs. In business, saying "thank you" goes beyond courtesy and can directly impact employee performance, customer retention rates, customer experiences, and overall organizational success. At CXE, we understand that every company is unique. That's why we offer custom Recognition & Appreciation programs tailored to your specific needs and goals. Our programs motivate employees to achieve CX goals and recognize consistent, optimal service delivery. Let us show you how! #EmployeeRecognition #BusinessSuccess #CustomerExperience #CXGoals