How do we get to know our users’ pain points, especially in a low-tech industry without much available user data? As a studio that works with tech solutions for economically and digitally excluded users, we face a paradox as much of the information we need on their behavior is not digitally available. Earlier this year, we started to dig into a new social challenge. After extensive desk research, we developed several hypotheses about the users and their needs. In this low-digitized context, focus groups become highly relevant to gather information to understand their experience and challenges, while also giving us an opportunity to ground-truth our hypotheses. So last month, we brought in a group of tradesmen for a focus group here in Mexico City to listen to fundamental challenges that affect their workplace, financial stability, and well-being. Want to learn some interesting tidbits? 👪 When to do a focus group Conduct a focus group when you are ready to test and ground-truth some of your key hypotheses and identify users’ biggest pain points (needs/challenges). Stay open-minded that some of your core assumptions may be both confirmed and challenged. 📙 How to do a focus group Rent a room with a one-way mirror so your colleagues can listen in behind the scenes. We recommend a group between 6-10 people to get diverse perspectives while giving everyone chances to talk. For potentially sensitive topics, include a disclosure before the conversation starts so participants feel free sharing their honest feedback. Lastly, make sure you compensate them for their time and sharing their opinions! 💎 Value from the focus group Through open-ended yet targeted questions, hearing their pain points and challenges ultimately helps us identify where current market-solutions end, and where there might be opportunities to shape a relevant solution. This customer-centric approach in the design process helps us prioritize features for the final solution. 💫 What were key take-aways from our session with tradesmen? Here 's two. 1. Referrals rule: word of mouth and referrals are the main form of acquiring new clients, and cash remains king for payments. The sector still relies heavily on these traditional methods. 2. The cost of tools: for tradesmen, every hour spent acquiring tools/materials is an hour of lost income and missed job opportunities. With better access to tools and financing, tradesmen could boost productivity and income by focusing fully on their craft. Both insights have implications on any following solution design: eg. if we’re trying to bring a digital solution to this space, how would this have to be designed to overcome those challenges? If you’re working in the social innovation and entrepreneurship space, how do you ground-truth with the people you’re trying to reach and impact? How do you get closer to the very problem you’re trying to solve? Let us know in the comments! 👇 Corentin Larue, Maxime Braun, Gina Hollenbach
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Help us create a much-needed set of benchmarks for companies building software to address the needs of specific industries and verticals! We've teamed up with Benchmarkit, Mosaic.tech and Luke Sophinos to establish a set of benchmarks that will help founders and companies building vertical software companies know what success looks like, and what the goalposts are for the venture investors looking to write checks in the category. It only requires a few minutes of your time, so if you're a founder building software to address a specific industry need, please follow this link and fill out the survey: https://lnkd.in/gP5EgXsV
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𝗔𝘁𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆-𝘀𝗽𝗲𝗰𝗶𝗳𝗶𝗰 𝘀𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗳𝗼𝘂𝗻𝗱𝗲𝗿𝘀! We're conducting a benchmarking study to define success metrics specifically for vertical software companies. 𝗪𝗵𝘆 𝗧𝗵𝗶𝘀 𝗠𝗮𝘁𝘁𝗲𝗿𝘀: Existing SaaS benchmarks just don't cut it for your unique industry needs. This research will provide the data-driven insights to measure and optimize your vertical software business. 𝗖𝗮𝗻 𝗬𝗼𝘂 𝗛𝗲𝗹𝗽? A few minutes of your time can make a big difference.
Help us create a much-needed set of benchmarks for companies building software to address the needs of specific industries and verticals! We've teamed up with Benchmarkit, Mosaic.tech and Luke Sophinos to establish a set of benchmarks that will help founders and companies building vertical software companies know what success looks like, and what the goalposts are for the venture investors looking to write checks in the category. It only requires a few minutes of your time, so if you're a founder building software to address a specific industry need, please follow this link and fill out the survey: https://lnkd.in/gP5EgXsV
Welcome!
verticalsoftwarebenchmarks.com
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With the plethora of technology options available to improve efficiency, automation, communication and so on, what is your framework to decide what to choose? 🆚 What technology will integrate well with your current technology stack and once you've chosen, how do you know if you've implemented it correctly to maximise capabilities? The saying "you don't know what you don't know" rings so true. 🤷♀️ Part of the reason why I created Dear Thrive was I personally experienced this challenge more than once (well, my previous great tech and ops teams!). On top of developing the use cases and requirements, implementing new tech into the business, it was always suggested we needed to spend MORE money engaging with a specialist agency to help us build the roadmap and navigate the pitfalls and opportunities. 🎢 We had strong capabilities in house and I didn't feel right spending significantly more company money. All I wanted was to speak to an expert or 2 who were ahead of us on the journey, I didn't want to pull in favours, I would have been happy to pay advisory dollars to help us challenge our roadmap, articulate watch outs and share insights we hadn't considered. If this is a similar problem you've had to figure out, I'd love to hear your story! 🌿
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"The collection of #SysTrack capabilities came to define the Digital Employee Experience (#DEX) market that exists today. While the product can do so much more today, the original driving force hasn’t changed: Help our customers deliver the best user experience at the most cost-effective price," said Lakeside Software founder Mike Schumacher. Read the full FinTec Buzz article for more insights on how we help our financial service customers.
FinTech Interview with Mike Schumacher, Founder, Lakeside Software
https://fintecbuzz.com
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🎉 Big news! 🎉 Checkbox has partnered up with Polychrome: Polychrome is a software holding company that specializes in unlocking growth for small to medium B2B software companies. This joint venture will help us make huge strides in product velocity, efficiency, customer success and of course, business growth. Together we plan to serve research-minded companies with all the tools they need to gather rich insights at scale, ask strategic questions and turn research into revenue. ➡️ Read the full announcement to find out about the big changes we’ve launched, and all the exciting things to come! https://lnkd.in/gyqvU8q4 #Checkbox #SurveyTools #Research #MarketResearch
Checkbox and Polychrome: A Partnership Primed for The Future of Research
checkbox.com
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Dan Street - United States 01:52 PM on Wed, May 22nd, 2024 Ash: - Last Wednesday we said that we are here to stay and that has definitely not changed. - We are here to crush it and break all the records. - We have been on this journey for a while and there are some things I have kept to myself. - Surprise coming from Michigan and a big thanks to them for their intelligence. - Happy Birthday to Red! His big day is tomorrow the 23rd. Everyone leave him 20 messages. (Just Kidding) - Last Wednesday we mentioned that the funds on hold were released and we could start the payment processing soon. - We won the case and the process is underway. - Clearing the funds is going through the final stages. We were told it would take 1-2 weeks. One week is gone, so we should get some good news next week. - O-Verify is done and it is being tested through quality control, then it will go live. - It is an AI system that would be the best in the market. We saw the need and how much it would cost us to use a third party. - Why not build one, have it in house and save money for both the company and Affiliates. - After it is Live, we will have another stream of income. Implementation and details will come soon. - Great progress with payment processors. We have more lined up and it is shaping up very nicely. - Continually looking for quality people with high levels of expertise. - The quality of the people you surround yourself with is very important and in my case that keeps getting better. Ash is stimulated and inspired by the long conversations he has been having with incredibly intelligent masterminds. This is a level of brainstorming that I have been waiting for. Now you all will have it. I am excited to be able to share all this with you. This will benefit all of us and it gives and give us all the confidence in the world that ONPASSIVE WILL CRUSH IT! The team is motivated to do all of this because of all of you, for those who deserve it. - We will always be open to take calculated risks to improve our company. - Ash encourages all of us to something we have never done before. - Take a risk and find out what is out there. Stretch yourself and you will learn and get better. - Ash and key executives at corporate will let us know when to get attached to something that is important. - Always a good break to come on O-Ron and Minoo. https://lnkd.in/eQ-8mfah Thanks to Darrell Cook, Janet Butler and Peter Surur for help with the notes.
ONPASSIVE ECOSYSTEM
onpassive.com
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A HUGE congratulations to Ben Hurley who has been appointed Devexperts' CEO 👏 🇮🇪 🚀 Joining the company in 2022 and serving as Country Manager in Ireland, Ben brings over TWO DECADES of innovation experience, business process optimization AND product development making him ideally positioned to guide Devexperts into their next phase of growth! 🤝 💹 Hurley takes over from Michael Babushkin with the transition ensuring continuity, with Devexperts remaining focused on maintaining momentum, fine-tuning operations, laying strong foundations for the future of the company. 👨💻 Ben Hurley, CEO of Devexperts, said: “We have evolved to the position of strategic partner with many major clients. Our relationships are now far more than just as a product company or a service provider: we work with clients to customize solutions that align with their needs as the industry continues to evolve. Whether through build, buy or hybrid approaches, we focus on connecting our users to financial market opportunities by providing best-in-class technology solutions, including advice from our deep insight into the capital markets sector.” “We are committed to enabling widespread access to financial markets by expanding our technology offerings to brokers and financial institutions. Devexperts is already doing this, for example by offering fractional stock trading capability on our platforms that enables broader investor participation, and supporting mobile platforms and AI as practical tools for end users. We will continue to explore emerging markets such as Latin America and Asia, while also addressing the needs of mature markets, where we have a long-standing and established presence, such as the US and the UK.” “Our founder and former CEO, Michael Babushkin, provided a solid foundation for Devexperts’ technology and practices, upon which we continue to build the innovative capabilities our clients have come to expect from us. Looking forward, we will continue to do this whilst also continuing to push the limits of innovation. With Michael’s ongoing involvement, we are well-positioned to advance our mission and meet the evolving needs of our users.” Read more on the link below! 👇 Chrissanthi Diakanastasis Lina Rumenova Elena Gorbacheva Stanislav Stolyar Paulo Pina Pires Togay Aytemiz, PMP Mariana Wall #devexperts #ceo #capitalmarkets #multiassettrading #financialmarkets #saas #chiefexecutiveofficer
Ben Hurley Appointed CEO of Devexperts, Driving New Wave of Innovation and Growth
ffnews.com
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Real estate investors, are you letting potential deals slip away because of this simple mistake? It's not complex algorithms or AI. It's much simpler - and more frustrating. Picture this: You're at a networking event. You meet potential investors. They hand you their business cards. Then what? For most firms, those cards end up in a desk drawer. Opportunities lost. The real challenge? Converting those physical touchpoints into digital relationships. Here's what should happen: 1. Scan business cards instantly 2. Convert data automatically 3. Import to your CRM 4. Track relationships systematically 5. Nurture leads consistently But there's no single solution that does it all. Instead, you need to: • Connect OCR tools with your CRM • Integrate contact management systems • Build automated workflows • Create follow-up sequences The key isn't finding one perfect tool. It's understanding how to combine multiple technologies into a seamless system. This is why many real estate firms struggle with scaling: They focus on deals and capital… But overlook the systems that connect them. The solution? Have someone on your team who can: - Spot useful technologies - Connect different tools - Build efficient workflows - Maintain these systems Because in real estate, the difference between good and great often comes down to execution. #RealEstate #Technology #Investment #BusinessDevelopment
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Reflecting on a Year of Innovation at Expero: As the financial industry continues to navigate unprecedented challenges and rapid transformation, Expero has remained at the forefront of innovation, helping our clients tackle complexity and unlock new opportunities. This year, we: - Provided financial institutions with innovative solutions to overcome tech debt challenges. - Delivered engaging webinars and valuable resources to support their strategic goals. - Forged strong partnerships within the industry. At Expero, we specialize in creating tailored, impactful solutions that blend deep industry knowledge, cutting-edge technology, and design-first thinking. As your innovation partners, we deliver measurable value by empowering clients with a unique blend of creativity, cutting-edge tools, and refined processes. We employ a product-centric approach to design, iterate, and deliver solutions that: - Enhance operational efficiency - Drive revenue growth - Optimize return on investment Our approach leverages high-powered analytics, world-class user experience, and visualization design to equip your domain experts with the tools necessary to: - Make data-driven decisions - Mitigate risk - Unlock new revenue streams. Join us as we look back at the highlights of the year -- celebrating the insights, connections, and innovations that continue to drive us forward. https://lnkd.in/g2kBDngw
Explore Insights about Finance
experoinc.com
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Abacus Research AG, a Swiss market leader in enterprise resource planning systems, has trusted us to seamlessly integrate 𝗣𝗿𝗶𝘃𝗮𝘁𝗲𝗚𝗣𝗧, our generative language model suite, into their software ecosystem. It's been a fulfilling journey, as our collaboration aligns beyond financial gain - we're committed to long-term innovation, investing in the bright people in our teams that will shape the future, and sustainable growth that doesn't cut corners. This is why, amid the discussions surrounding security in the realm of LLMs, our partnership with Abacus takes on added significance. Together, we underscore the value of data ownership and confidentiality, ensuring a comprehensive and secure approach: “𝘞𝘦 𝘩𝘢𝘷𝘦 𝘧𝘪𝘯𝘢𝘯𝘤𝘪𝘢𝘭 𝘥𝘢𝘵𝘢 𝘤𝘰𝘳𝘱𝘰𝘳𝘢𝘵𝘪𝘰𝘯𝘴 𝘢𝘮𝘰𝘯𝘨 𝘰𝘶𝘳 𝘶𝘴𝘦𝘳𝘴, 𝘴𝘰 𝘸𝘦 𝘢𝘳𝘦 𝘷𝘦𝘳𝘺 𝘴𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘮𝘪𝘯𝘥𝘦𝘥. 𝘐𝘵’𝘴 𝘤𝘳𝘶𝘤𝘪𝘢𝘭 𝘵𝘩𝘢𝘵 𝘥𝘢𝘵𝘢 𝘴𝘵𝘢𝘺𝘴 𝘪𝘯 𝘵𝘩𝘦 𝘩𝘢𝘯𝘥𝘴 𝘰𝘧 𝘵𝘩𝘦 𝘳𝘪𝘨𝘩𝘵 𝘱𝘦𝘰𝘱𝘭𝘦,” says Claudio Hintermann. That’s why partnerships with startups like Artificialy, are so important. “𝘐𝘵 𝘩𝘢𝘴 𝘢 𝘸𝘩𝘰𝘭𝘦 𝘵𝘦𝘢𝘮 𝘸𝘰𝘳𝘬𝘪𝘯𝘨 𝘰𝘯 𝘭𝘰𝘤𝘢𝘭 𝘈𝘐 𝘷𝘦𝘳𝘴𝘪𝘰𝘯𝘴 𝘵𝘩𝘢𝘵 𝘢𝘳𝘦 𝘯𝘰𝘵 𝘪𝘯 𝘵𝘩𝘦 𝘤𝘭𝘰𝘶𝘥 𝘢𝘯𝘥 𝘸𝘦’𝘳𝘦 𝘪𝘯𝘵𝘦𝘯𝘴𝘪𝘧𝘺𝘪𝘯𝘨 𝘰𝘶𝘳 𝘸𝘰𝘳𝘬 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦𝘮 𝘵𝘰 𝘪𝘯𝘵𝘦𝘨𝘳𝘢𝘵𝘦 𝘈𝘐 𝘪𝘯 𝘥𝘪𝘧𝘧𝘦𝘳𝘦𝘯𝘵 𝘴𝘵𝘦𝘱𝘴 𝘪𝘯 𝘰𝘶𝘳 𝘴𝘰𝘧𝘵𝘸𝘢𝘳𝘦,” he continues. 👀 If you’re curious to find out more about Abacus’ story, how they started, and how they grew into the biggest ERP company in Switzerland by prioritizing technological innovation and a people-first approach, read the full article featured in The CEO Magazine Global: https://lnkd.in/e-TrGf2R #ceomindset #ceoinsights #ceointerview #innovation #ai #artificialintelligence #privategpt #llm
Claudio Hintermann
digitalmag.theceomagazine.com
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Tecnólogo en Gestión Ambiental e Industrial | Gestión de Residuos Sólidos | Reciclaje | Economía Circular | Asesoría Normativa | Optimización de Procesos | Inclusión Social | Políticas Públicas
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